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Gordie Boucher Ford of Kenosha - Service Center

Kenosha, WI

4.5
1,083 Reviews

1,083 Reviews of Gordie Boucher Ford of Kenosha - Service Center

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November 17, 2020

I had a oil change and brakes put on my car. After my I had a oil change and brakes put on my car. After my service the staff went over my detailed car report. Great communication and very friendly staff More

by HARRYVICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley Van Buren
Nov 18, 2020 -

Gordie Boucher Ford of Kenosha responded

Thank you for the positive review and recommendation, Harry! We are thrilled you had a positive experience with us.

November 16, 2020

I came in for an oil change. My service was fast and the report was detailed. It was a good experience. I was able to work in your waiting room, with your internet. More

by lennienelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley Van Buren
Nov 17, 2020 -

Gordie Boucher Ford of Kenosha responded

We are glad you had a comfortable visit with us while waiting for your vehicle to be serviced!

November 16, 2020

These folks are friendly and professional. It’s not easy for me to trust dealership service departments, but after a couple visits (one for major transmission surgery- successful), I feel good about bringin More

by Mule
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2020 -

Gordie Boucher Ford of Kenosha responded

Thanks for sharing!

November 13, 2020

Service department showed an extreme lack of interest in checking me in. Most appeared to avoid eye contact and although they were not on the phone and did not have customers at their desk, did not greet me More

by Not Pleased
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Yager
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry
Nov 18, 2020 -

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback. We pride ourselves on our customer service, so it's disheartening to hear you have had a poor experience. We'd like to go the extra mile and make things right but we are unable to find your name in our system to contact you directly. Please contact our Service Manager, Belal Barakat, at 262-697-0700 so we can address your concerns.

November 10, 2020

The kept me informed along the way on what was happening with my car. Great place to get your car serviced or repaired. Very Friendly. More

by STAYLOR17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry
Nov 18, 2020 -

Gordie Boucher Ford of Kenosha responded

Thank you for the positive review!

November 10, 2020

Always treated well never having to leave and feeling like I’m still not sure what was done . They explained everything in detail about my vehicle More

by MXRCR611
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tristen Cairo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Teasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Gordie Boucher Ford of Kenosha responded

Thanks for sharing!

November 09, 2020

Service department was efficient and timely. Pleased with their service. x x x x x x x x x x x x x x x More

by JGRUBBS0806
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review!

November 08, 2020

I am well pleased with the work done, and Service departments communication and willing to go the extra mile. It's always a pleasure. I have confidence in the work crew at Gordie Boucher and will alw More

by HEAVENLYFAITHANDDAWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JESSE GUADARRAMA (tech)
Nov 18, 2020 -

Gordie Boucher Ford of Kenosha responded

Thank you for the positive review!

November 07, 2020

Service representative was considerate and very good on reviewing the work done and explaining the results. You should add some chair seating area outside. Done More

by KIENBAUM1946
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Rivera
Nov 18, 2020 -

Gordie Boucher Ford of Kenosha responded

Thank you for the review and feedback - we really appreciate it!

November 06, 2020

Excellent!!!! Both the techs and service did a great job!!! Thanks for finding the issue and fixing it!!! A +A+A+A+A+A+A+ More

by gonefishing0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Gordie Boucher Ford of Kenosha responded

Thank you for the positive review!

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