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Gordie Boucher Ford of Kenosha - Service Center

Kenosha, WI

4.6
1,307 Reviews
Call Service Center (262) 697-0700

1,307 Reviews of Gordie Boucher Ford of Kenosha - Service Center

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July 04, 2025

Fleet Service has always been a good experience. They have straight and honest answers for service issues. Pleasant to work with and willing to answer all my questions. More

by robm888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 04, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Kenosha. Belal Barakat Service Manager 262-697-0700

July 03, 2025

Elijah set it up for me and made it very smooth, Katie gave me really good updates throughout the day, and Aj J sold me on the service. Overall, such a fantastic experience would highly recommend to anybo More

by hthomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Leone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eljiah Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Jarero
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Jul 04, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Belal Barakat Service Manager 262-697-0700

July 03, 2025

Everyone was very welcoming and friendly. The new location is very nice! Katie was great! More

by IVYKINS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 04, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Kenosha to be a positive one. Please don't hesitate to reach out if you need anything else. Belal Barakat Service Manager 262-697-0700

July 02, 2025

My oil change took an hour and 45 minutes without a tire rotation. Would you be happy with that. More

by FREDWEXELBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eljiah Goodwin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts dept didn't have an oil filter for my car
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Jul 03, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your honest feedback. We completely understand your frustration—an oil change taking an hour and 45 minutes without a tire rotation is not the level of service we aim to provide at Gordie Boucher Ford of Kenosha. Your time is important, and we sincerely apologize for the delay. We’d appreciate the opportunity to make it right. Please reach out to our Service Manager Belal Barakat at 262-697-0700 , and we’ll do everything we can to address your concerns and ensure a better experience moving forward. Sal Pappalardo General Manager

Jul 04, 2025 -

FREDWEXELBERG responded

I do appreciate it. All I want is good.service. You have good people working for you. Elijah and Barb are great.

July 02, 2025

I am 82 years young and I was never in my life been treated this nice as I was at Gordie Boucher. I could never thank them enough , I mean WOW. And Sal the manager was very understanding, Thanks agai More

by Daraldjs
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Beesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Alcazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you so much for your heartfelt review! We're truly honored to have made such a positive impact during your visit. Hearing that you’ve never been treated this well in your 82 years means the world to us. Thank you for the great words about myself and the rest of my team. At Gordie Boucher Ford of Kenosha, treating every guest with kindness, respect, and care is what we’re all about. We look forward to welcoming you back anytime! Sal Pappalardo General Manager

July 02, 2025

Dealer was helpful. Staff was friendly and able the provide answers for all questions presented. More

by maknight15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear our team was helpful, friendly, and able to answer all of your questions. At Gordie Boucher Ford of Kenosha, we’re committed to providing clear, knowledgeable service every step of the way. We appreciate your support and look forward to assisting you again in the future! Sal Pappalardo General Manager

July 01, 2025

Fast and efficient service. Conscientious and informative staff. Like the new service department/ dealership. Very personable staff. All around great! More

by nlgregorich1
Recommend Dealer
Yes
Employees Worked With
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Eckman
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Jul 03, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic review! We're so glad you enjoyed the fast and efficient service and found our team to be conscientious, informative, and personable. It’s great to hear you're loving our new service department and dealership—we designed it with your comfort and convenience in mind. We truly appreciate your kind words and look forward to continuing to provide you with great service at Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager

July 01, 2025

Great communication and quick to fix my car! Appreciate the good service! We will return! More

by Dsinkove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear you experienced great communication and quick, efficient service. At Gordie Boucher Ford of Kenosha, we’re committed to getting you back on the road with confidence. We appreciate your support and look forward to welcoming you back for future service visits! Sal Pappalardo General Manager

July 01, 2025

Boucher is the best! Rebecca and Todd are always working hard to get us back on the road as quickly as possible. More

by George Stevenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the awesome review! We're so glad to hear that you had a great experience with Rebecca and Todd—they’re truly dedicated to keeping our customers on the road with fast, reliable service. At Gordie Boucher Ford of Kenosha, we’re proud to have a team that goes above and beyond. We appreciate your continued trust and look forward to serving you again soon! Sal Pappalardo General Manager

June 30, 2025

Great customer service. I will definitely use them again. I didn’t need the ride service but that is available. Cory was great. More

by DCHRIS.71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Knutson
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Jun 30, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're happy to hear you received excellent customer service and that we took great care of you. Even though you didn’t need the complimentary ride service, we’re glad to know you noticed it’s available as part of our commitment to convenience We appreciate your trust and look forward to serving you again at Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manger

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