Gordie Boucher Ford Lincoln of West Bend - Service Center

Service Super friendly staff, always kind and generous. They honored my Holiday coupon for my service even though I failed to bring the coupon with me. I Love Super friendly staff, always kind and generous. They honored my Holiday coupon for my service even though I failed to bring the coupon with me. I Love the lounge space and provided refreshments! More

Follow-Up To Review Previous Issue Angie the Service Advisor was very receptive to help resolve a previous issue my truck was having with squealing brakes when depressing the brake peda Angie the Service Advisor was very receptive to help resolve a previous issue my truck was having with squealing brakes when depressing the brake pedal softly. Unfortunately Ford Motor replacement brake components are of a lesser quality (Brake Service Tech) that the ones installed at the factory. Requesting parts at the time of service to have the same as coming from the factor would have a 300% cost increase More

In and out!! Service writer was very thorough and explained things. They explained what may need attention in the future. Only one thing... my car now smells of pa Service writer was very thorough and explained things. They explained what may need attention in the future. Only one thing... my car now smells of parts cleaning type solution. I'm not sure where it's coming from, but it's pretty strong. More

Fast and easy I was able to schedule the Works package online on a Sunday night for 11:30 the next morning. Eric Wagner and the service techs had me in and out of t I was able to schedule the Works package online on a Sunday night for 11:30 the next morning. Eric Wagner and the service techs had me in and out of there in 45 minutes. Just enough time for a Danish and a hot chocolate. More

Routine Maintenance Quick, efficient service. Always a positive experience. Just routine maintenance, oil change, tire rotation. It would be nice to have a better varie Quick, efficient service. Always a positive experience. Just routine maintenance, oil change, tire rotation. It would be nice to have a better variety of vehicles in showroom to look at while waiting. More

Too Slow With an appointment, it took over 75 minutes for the Work oil change and related services. This Needs to be done faster for me in the future With an appointment, it took over 75 minutes for the Work oil change and related services. This Needs to be done faster for me in the future More

Horrible customer service Dropped my car for an oil change at 9am told it would be ready about 10:30. Did not recieve any phone call. I called at almost 3:30pm to be told they Dropped my car for an oil change at 9am told it would be ready about 10:30. Did not recieve any phone call. I called at almost 3:30pm to be told they couldnt tell me or look into whether or not my car was done or not. More

Replacement of tires I have had all of my services done by Gordie Boucher and have always been very satisfied. I would recommend this dealership. They give an honest opi I have had all of my services done by Gordie Boucher and have always been very satisfied. I would recommend this dealership. They give an honest opinion about any needs. More

Waited too long Waited 2 1/2 hours ... was told an hour or a bit longer.. only to find out that car can’t be fixed today.... need to order part so now I have.., I was Waited 2 1/2 hours ... was told an hour or a bit longer.. only to find out that car can’t be fixed today.... need to order part so now I have.., I was told a 3 1/2 hour service call appointment to look forward to. Will this be a 5 hour appointment?? More

Amazing, responsive and worked hard to get us a loaner car! They really did a great job. They were priced very reasonably and bent over backwards to help us find a loaner car that we could use! They really did a great job. They were priced very reasonably and bent over backwards to help us find a loaner car that we could use! More