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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,168 Reviews
Call Service Center (608) 607-3724

2,168 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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August 08, 2024

Dakota did an amazing job was on top of the problem for me and communication is amazing More

by Sean Gibbons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks, Sean, for sharing about your experience with Dakota here at Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon! Sean Tompkins Service Manager 608-754-5511

August 08, 2024

A basic oil change shouldn't take an hour, especially with a scheduled appointment. This happened more than once. More

by EE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sean Tompkins Service Manager 608-754-5511

August 06, 2024

Very professional dealer. Super easy and fast. Got a great deal on a new truck More

by Mrandrewapaul
Recommend Dealer
Yes
Employees Worked With
David Schuhmacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville! Sean Tompkins Service Manager 608-754-5511

August 06, 2024

Elisha and her team did a wonderful job on our 2020 Lincoln Aviator. This dealership’s service department is great More

by Brett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Brett, Thank you for the kind words for our service department! We look forward to sharing your compliments with Elisha and don't hesitate to let us know if we can be of further assistance. Sean Tompkins Service Manager 608-754-5511

July 30, 2024

The Best experience I’ve ever had when purchasing a vehicle! Starting with Samantha in sales, David in finance and the follow up calls thanking me for my business. My new to me vehicle was prepared for More

by RACHELHOCH
Recommend Dealer
Yes
Employees Worked With
Samantha Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your very kind review, Rachel. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

July 15, 2024

It was great It was great everyone is so nice want to. Make sure you are happy More

by whatsnew49
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elisha Lone
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Jul 15, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sean Tompkins Service Manager 608-754-5511

June 20, 2024

They went over and above. Unbelievable service department very thankful for them. Very pleasant to work with More

by pecozmotorsports
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Gerber
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Jun 21, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sean Tompkins Service Manager 608-754-5511

June 18, 2024

THE DEALERSHIP KEPT ME INFORMED OF WHERE IN THE PROCESS OF REPAIR MY VEHICLE WAS, AND WHEN I COULD EXPECT COMPLETION. More

by Ladydi59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collision Shop
Report | Print
Jun 19, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing your thoughts about your service experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon! Sean Tompkins Service Manager 608-754-5511

June 16, 2024

Quoted me $3600 just for Lead Frame replacement. I don't appreciate someone trying to weasel $400 an hour out of me. More

by tahlstrom132435
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elisha Lone
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Sean Tompkins Service Manager 608-754-5511

June 12, 2024

Brian was great to work with. He was responsive, helpful, and knowledgeable in navigating the issues with my truck. More

by snook123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Jun 13, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the kind words for Brian and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist. Sean Tompkins Service Manager 608-754-5511

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