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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,168 Reviews
Call Service Center (608) 607-3724

2,168 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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August 20, 2024

Your car is fixed the first time. Excellent customer service. Would recommend any type of service More

by JAMES_MOORES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Karolczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Dagenhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reilly West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Chesebro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Seichter
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Aug 20, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

James, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sean Tompkins Service Manager 608-754-5511

August 17, 2024

I like the video view of my vehicle's inspection with commentary. It was very thorough. More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you, Jack! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of Janesville. We look forward to having you as one of our valued customers for many more years to come! Sean Tompkins Service Manager 608-754-5511

August 17, 2024

Gordie. Boucher Ford has always been a reliable and friendly dealership for me in Janesville. More

by HENRIRUDOLF
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville! Sean Tompkins Service Manager 608-754-5511

August 16, 2024

Thank you for all the help. Elisha was fabulous! I am rollin good as new :) More

by KHIRST2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the kind words for Elisha and our team! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Sean Tompkins Service Manager 608-754-5511

August 16, 2024

Their customer service is great! Love their shuttle service. Our buying experience has been good as well. More

by DRYMAN58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sean Tompkins Service Manager 608-754-5511

August 16, 2024

I have asked them to fix the battery issues multiple times. It still is not functioning correctly. The vehicle does not start. More

by DEETSNET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elisha Lone
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sean Tompkins Service Manager 608-754-5511

August 15, 2024

They were very helpful when I was in a tight spot! Great customer service and response time. More

by Lauren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville! Sean Tompkins Service Manager 608-754-5511

August 15, 2024

Just like most Ford dealerships except customer service. Both representatives were pleasant to work with and made the process easy More

by DSTEFFES
Recommend Dealer
Yes
Employees Worked With
David Schuhmacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sean Tompkins Service Manager 608-754-5511

August 13, 2024

Andy and all the staff were awesome to work with! Very up front on all repair statuses and kept me in the loop the whole time. They definitely stepped up to reassure me when I felt the insurance comp More

by Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy kyle and Sophie in the collision center
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Aug 13, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Ryan, We are very happy to hear Andy provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sean Tompkins Service Manager 608-754-5511

August 09, 2024

The outside of the car looks great. It could have used a slight detail as there was a white residue all over my drivers door and my glasses cases. Also a piece of plastic for my rear vi More

by morganjohnson3345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't recognize anyone. Only really talked to an Andy.
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Aug 11, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi Morgan: Thank you for taking the time to share your thoughts on working with our team. Let us know if we can be of any more assistance. Sean Tompkins Service Manager 608-754-5511

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