Gordie Boucher Ford Lincoln of Janesville - Service Center

I purchased a new 2012 Ford Fusion from Gordie Boucher Ford in Janesville. The dealership has had to replace the radio twice because it quit working. Both times were under the new car (36,000) mile warr Ford in Janesville. The dealership has had to replace the radio twice because it quit working. Both times were under the new car (36,000) mile warranty. When I went to pick up the car today after they had installed the second radio the new service advisor let it slip that the radio was remanufactured and not new. I questioned the service advisor as to who authorized the use of used parts (by definition, remanufactured parts are not new) and she indicated that Ford would only allow the use of remanufactured parts. I then spoke with Rob Dahlby the Service Manager. He told me that he could not obtain any major component for my vehicle new from Ford and that everything from an engine to the radio would come in re-manufactured if he ordered it. He then tried to tell me that I should be satisfied with a used radio since my car was not new anymore. I have called Ford customer service since I feel that Boucher is not reputable and is installing used parts and attempting to pass them off as something they have to use because Ford says so. If they are right then Ford should be ashamed of themselves for trying to deceive the consumer. My hunch, based on my initial conversation with Ford, is that Mr. Dahlby is the person who is not honest. My advice is to have your car serviced elsewhere. More

I would recommend the dealership to buy a new car but not for service. I took my car in for the first time today. The service writer, Tim, was disinterested in helping me. I had made and confirmed my appo for service. I took my car in for the first time today. The service writer, Tim, was disinterested in helping me. I had made and confirmed my appointment online and he seemed put out that I had done that saying that their access to the web stuff was no good. I had questions about how the car operated (since it was new and I had not driven a Ford in 22 years) and he dismissed them with "that is normal" answers (the service tech explained why the car ran rough in the morning when it was cold but that was only after I got past Tim and the service tech and I were out trying to figure out a wind noise) I had a paint issue and Tim stated he would refer it to the Body Shop but did not bother to have an answer from them when he told me the car was ready. I had to wait while another service writer located Tim and then he had to call to ask someone how they were going to handle the paint issue. That clearly indicated to me that had I not brought it back up it would never have been handled. As I was getting ready to leave Tim was checking in an elderly lady for service. I overheard him ask her if she wanted the complimentary car wash today with her oil change. He had not bothered to ask me or even just have my car washed. He convinced me to find another dealership for service in the future. More