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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
1,986 Reviews

1,986 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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January 11, 2020

In promptly, work done professionally, price as quoted, and personal contact, not an intercom shout when my vehicle was ready. Good service and good experiance More

by SMARTREDD
Recommend Dealer
Yes
Employees Worked With
Ben Stewart
Jan 14, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

We're glad you had a good service experience with us!

January 11, 2020

Excellent experience...Very clear and respectful.the repairs were done in a timely fashion.and the cost was as quoted..very happy with my experience More

by JLS0
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

We are happy to hear you were kept informed throughout your service with us!

January 11, 2020

Service is always excellent and staff polite. Restrooms very clean. Coffee and donuts always a plus. Complementary car wash is an excellent perk. Thanks for everything More

by JOHNMARTIN122131
Recommend Dealer
Yes
Employees Worked With
Randy Seichter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Stewart
Jan 14, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks, John! We appreciate you taking the time to leave us a review of our business!

January 10, 2020

Aways a good experience. Great place to buy and have your car serviced. Love the doughnut xxxxx too and the waiting lounge. When making an appointment I get a call back right More

by KOTWITZ2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Stewart
Jan 10, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the 5-stars!

January 10, 2020

We had a 10:15 a.m. appointment. We were met immediately in service department. Took our truck right in. Service was done in timely manner. We are very pleased with Tim Lewis. Tim takes the time to work w More

by EVANS.HAWTHORNE
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for sharing, Evans! At Boucher, we strive to make servicing your vehicle as easy as possible!

January 09, 2020

Oil Change There's never a problem with scheduling. The service time was fast, the truck was cleaned and the dealership is pet friendly. I will be going back. More

by SJOHN1248
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
Jan 09, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

We really appreciate your review and business! We look forward to your next visit!

January 09, 2020

20,000 mile service Met scheduled time for service. Friendly and informative staff. Clean service area. Vehicle was finished in a timely fashion. Waiting area was clean a More

by IRHOOCH
Customer Service
Recommend Dealer
Yes
Employees Worked With
Randy Seichter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for taking the time to write a review about our business!

January 08, 2020

Exceptional Service I am so impressed by the team at Gordie Boucher Ford Lincoln Mazda in janesville. Ben Stewart was my service advisor and everything he explained happe More

by travis50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Stewart
Jan 09, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Travis, We are so pleased to hear Ben was able to keep you informed throughout your visit! Thank you for sharing!

January 08, 2020

I was not intially greeted by the gentleman in service. No acknowledgement whatsoever. No hello, one look my way then I was ignored for minutes. More

by MTELK11
Recommend Dealer
No
Employees Worked With
Tim, Alisha (very nice and helpful)
Jan 08, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

I apologize that you were not greeted promptly on your arrival, as that is our goal with each and every guest. I would like to speak with you further, so that we can do our best to prevent this from happening again in the future. Please call me at 608-754-5511 to discuss further. Sean Tompkins Service Manager

January 08, 2020

Prompt and efficient. no complaints Efficient and timely. Great service advisor. (Elisha Lone) advised of future attention or tires. Good experience. Waiting area was clean and neat. More

by fjohnson6344@charter.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
Jan 09, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for sharing!

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