Goodwin Chevrolet Brunswick

I had a 9 AM appointment and dropped my car off at 7 AM using the key drop, filling out the required form as instructed. I assumed this meant my car would be worked on at the scheduled time. Instead, I rec using the key drop, filling out the required form as instructed. I assumed this meant my car would be worked on at the scheduled time. Instead, I received a call to “confirm” my appointment before they would even begin. By the time I was able to return that call, it was 10 AM, and I was under the impression that the work should have already been underway. When I called back, I was asked if I needed the car back by a certain time since they were open until 4 PM. I explained that I expected it to have already been started and that I wanted it back as soon as possible. At 11:03 AM, I received another call saying my car was ready, but it needed a light replaced in order to pass inspection. I agreed to have the light replaced and the sticker done, and was told this would push pickup from 12 PM to 1 PM. That was fine with me as long as everything was taken care of. At 1 PM, I went to the dealership and sat in the lot waiting for the call to pick up my car. At 1:26 PM, I was finally contacted—only to be told they couldn’t do the light or the sticker after all because the part wasn’t in stock, and that my car would “be done soon.” At this point, I was frustrated as the delay no longer made sense, given that the service I was told I was waiting on wasn’t even going to be completed. My car wasn’t brought out of the garage until 2 PM. To add to the frustration, when I asked about warranty details (specifically whether I had to continue using Goodwins for oil changes), the service rep brushed off my question instead of actually looking up what warranty I have. While the staff themselves are polite, the overall service and communication are consistently poor. I’ve had issues with Goodwins since the day I bought my car, and this visit reinforced the lack of organization and clear communication. Based on my experience, I cannot recommend this dealership’s service department. More

Service scheduled at least 8 days before competitor. Work done accurately and neatly, Shuttle to pick up for retrieval of repaired vehicle clean and comfortable with pleasant, knowledgeable driver. Work done accurately and neatly, Shuttle to pick up for retrieval of repaired vehicle clean and comfortable with pleasant, knowledgeable driver. More

Jon and the rest of the service department demonstrate exceptional professionalism and extensive knowledge. They consistently provide outstanding customer service. I highly recommend Goodwins for your veh exceptional professionalism and extensive knowledge. They consistently provide outstanding customer service. I highly recommend Goodwins for your vehicle requirements. More

Alexis Getchell was my service advisor. She followed up on the difference between the estimated cost and the initial final cost, dropping the initial final cost close the estimated cost. She followed up on the difference between the estimated cost and the initial final cost, dropping the initial final cost close the estimated cost. She was knowledgable and great to deal with. More

Alexis Getchell was my service advisor and did a fantastic job of getting my car checked out. Thanks Alexis! fantastic job of getting my car checked out. Thanks Alexis! More

Very understanding crew that is willing to work with it's clients. Addressed all of my issues and did it with a smile! clients. Addressed all of my issues and did it with a smile! More

Service has always been excellent. When we got a flat on our truck when no one could help us they got us right in and got us home When we got a flat on our truck when no one could help us they got us right in and got us home More

Dropped off my car on New Years weekend without an appointment. Jon called me the first business day after the weekend and scheduled diagnostics and then scheduled the repair after calling me again appointment. Jon called me the first business day after the weekend and scheduled diagnostics and then scheduled the repair after calling me again with a price estimate. The repair was done in a timely manner and I was able to pick up my car on a Saturday morning. Extremely satisfied. More

Awesome from start to delivery. I would recommend this dealership to anyone. I was treated like a person not a number. They went above and beyond to make me a happy camper. I would recommend this dealership to anyone. I was treated like a person not a number. They went above and beyond to make me a happy camper. More

A couple days ago I purchased a 2019 Chevrolet Silverado Trail Boss from Goodwin Chevrolet Mazda! I had a great buying experience! Thank you to Dave B and Charlie Burns in helping me make the deal go smooth Trail Boss from Goodwin Chevrolet Mazda! I had a great buying experience! Thank you to Dave B and Charlie Burns in helping me make the deal go smoothly. 10/10 would recommend More