Goodson Acura of Dallas - Service Center

One word: Outstanding! Megan was very attentive and prompt. She followed up with me regarding the service that needed to be performed and the amount of time it would take. I appreicate doing business prompt. She followed up with me regarding the service that needed to be performed and the amount of time it would take. I appreicate doing business with people like myself... More

Megan is an awesome advisor! She kept me updated with my car as it got service, let me know that my warranty was about to go out. She had the tech look over everything! I will definitely be back! car as it got service, let me know that my warranty was about to go out. She had the tech look over everything! I will definitely be back! More

EXCELLENT CUSTOMER SERVICE! As a single woman, the thing that intimidates me the very most is dealing with my car. Imagine my surprise when I drove up for my appointment and this young whisp of a woman walk that intimidates me the very most is dealing with my car. Imagine my surprise when I drove up for my appointment and this young whisp of a woman walked out to greet me. Her name is Megan Paris. She immediately started talking about engine mounts, carburators, drive trains, u-joints . . . all sorts of words that normally scare the heck out of me! She was so knowledgable and she listened to me fumble through my list of what I thought was wrong with my car. SHE LISTENED - and I trusted her immediately! She explained things to me - she demonstrated how things should work - and went toe-to-toe with my extended warranty provider (not Acura) to make sure I was getting as much coverage as possible. She kept me informed every step of the way, always stuck to her time commitments, and made sure I was completely satisfied before she let me drive off the lot. I recommend Megan Paris at Goodson to anyone, man or woman, who wants to know that their vehicle is being well cared for and that they, the customer, are truly the first priority. Not only will I go there with any service concerns, but because of Megan's thoroughness and professionalism, when the time comes, I will DEFINITELY go there to purchase a new Acura. Liked: Service, Value More

Courtesy; friendly service; good advice; patience; great work for the money. Will highly ecommend this dealer to friends, family, and coworkers. I am a fan for life. work for the money. Will highly ecommend this dealer to friends, family, and coworkers. I am a fan for life. More

Since I am a long term customer of Goodson Acura I will write this review. I would however prefer to just go into the manager's office express my likes and/or dislikes in person looking the "boss" straight write this review. I would however prefer to just go into the manager's office express my likes and/or dislikes in person looking the "boss" straight into the eyes. But it seems I have no choise in this matter. This review is with focus on the person that is always available whenever I do need attention. Bobby Srianant is the kind of person you want as a "first impression person" for any company really. He is a very professional person mixed with a warm personality that makes anyone feel at ease. His patience is outstanding and somehow it does not matter wether I drive in in the morning or late afternoon, Bobby is still the same kind person with an open ear for my special needs I always seem to have. His detailed knowledge of cars is impressive and astounds me often. A number of years go I expressed my admiration about this young man to the manager and by now I would like to emphasize it even more. He makes sure that my car is taken care of and ready when I want it. The service itself has always been very good and I do not recall a single argument about what was done and what I think should have been done to my car. In my eyes Bobby has well proven to be excellent in what he is doing right now. He needs to be considered for a promotion. Ruth Santiago More

I would recommend Goodson Acura because my service advisor is there. Bobby srianant (my advisor) have been there for a long time and knows everything about my car and takes care of my vehicle needs. I advisor is there. Bobby srianant (my advisor) have been there for a long time and knows everything about my car and takes care of my vehicle needs. I'm very happy at goodson acura. More

Very good service. Quick and reliable. Nice area to work if a small job. Coffee, water, internet...everything I needed. I would highly recommend this shop. work if a small job. Coffee, water, internet...everything I needed. I would highly recommend this shop. More

I took my car to the dealer for a timing belt, drive belt and water pump replacement in addition to having the oil change and a humming noise from the radio diagnosed. I had received a call from the Servi and water pump replacement in addition to having the oil change and a humming noise from the radio diagnosed. I had received a call from the Service Dept stating they were unable to diagnose the radio noise as it was not apparent when the Service Tech turned the radio on. However, they had promised to continue to search for cause of the humming noise, i.e amplifier. Upon picking up my car, i noted the following: - Front of car not washed, nor was one wheel - Coolant not filled, even though i paid for it as part of my service - Washer fluid not filled - Air pressure not checked and adjusted - Multipoint inspection checklist not provided - Maintenance logged not stamped - It was recommended that my front brake pads replaced, however, it took 3 days for Acura to call me back and let me know when i had last changed my pads. When i received a call from Acura asking how my service was, I had informed them of the items noted above and the lady had stated she would follow up with the Service Tech and call me back, she didnt call back. I called her 3 days later and she passed me to the Service Manager. Once again, i informed them of my experience and he really didnt seem to care at all. He had stated that they would note this down and make sure this didnt happen again. I have using Goodson Acura since 2008 and I expected much better. Luckily, David McDavid and several other dealers are in the Dallas area and i have heard better things about them. If you do happen to take your car to Goodson, make sure and check the basic things before you leave, chances are they didn't top off the fluids, check the air pressure, wash ALL the car, etc. More

I purchased a 2007 Acura TL with Navigation from John Eagle Honda May 13 2011. I took the car into Goodson Acura dealer on May 17, 2011, 41,190 miles. I wanted to get the car checked out, also update my Eagle Honda May 13 2011. I took the car into Goodson Acura dealer on May 17, 2011, 41,190 miles. I wanted to get the car checked out, also update my service adviser Richard Furcht on my newer TL, I also had a concern about 2 codes on the car P0171 and P0174. They had the car for 3 days, I was told that they needed to update the computer in the car, the reason for the delay was their computer wasn’t working. I received the car back, it still had the P0171 and P0174 in the car. (I don’t think the car's computer was reprogrammed) I returned June 2, 2011, 42,411 miles to Goodson Acura dealer. The car was only getting 10-12 mpg, here is the list of my fuel charges: 5/16 xxx Purchase - Racetrac569 Dallas TX $39.08 5/18 xxx Purchase - Racetrac569 Dallas TX $45.10 5/24 xxx Purchase - Racetrac569 Dallas TX $50.27 5/25 xxx Purchase - Racetrac569 Dallas TX $40.00 5/31 xxx Purchase - Racetrac569 Dallas TX $40.69 5/31 Check Crd Purchase Chevron Graford TX $40.78 5/31 xxx Purchase - Racetrac569 Dallas TX $50.35 From: May 17, 2011, 41,190 miles to June 2, 2011, 42,411 miles, 16 days, 1,221 miles, $303.27 gas, Goodson Acura dealer. Had the car for 2 days, they told me that everything was fine, the car was getting 31.13mpg (This time they reprogrammed the car's computer) The service adviser Richard Furcht told me they would drive the car and charge me for gas, my bill for gas was $6.85. Since the last trip on June 2, 2011, to Goodson Acura dealer my car is getting 14-15 mpg. June 11, 2011 I took it to Vandergriff Acura dealer 40 minutes away, I explained to them the problem and my concerns about very low gas mileage, I told the service adviser that I wanted an ASE Acura Master Tech to look at the car. They had the car for 3 days, they told me the car is fine. I requested a TL as a loaner car, I got 19-21mpg, (loaner 2011 TL). My 2001 Acura TL was getting 18-20 mpg, I also thought that my 2001 TL was a solid car with a strong engine with never any problems. I was very happy with my 2001 Acura TL that’s the reason I purchased another Acura product. This 2007 Acura TL started out getting 10 mpg and is now only getting 14-15 mpg, the only way this car could get 31.13 mpg as stated Richard Furcht from Goodson Acura is if you carry it! June 24, 2011 43,753 miles. Took the car to Goodson Acura dealer again. I demanded they fix this car! Spoke with Chris Nevins, (Service Manager) We did a test drive together, Chris topped off the fuel tank and reset the dash to zero. Chris and I went about about 12 miles, He kept asking me what do I think the gas mileage should be on this car, I told him it should be better them 15 mpg. They had the car for 2 days, They did the following: Top engine flush Throttle spray T/E Decarb Checked O2 sensors June 30 2011, 43,996 miles, I believe what Goodson Acura did on the last trip was a temporary fix, I don’t think Goodson Acura can diagnose or fix a problems unless the car gives them a code for a problem. More

I've had Hondas so far and assumed Acura will at least be equal to or better than a Honda. I've had problems after problems with this car. The service department is a joke, never delivering the car on time equal to or better than a Honda. I've had problems after problems with this car. The service department is a joke, never delivering the car on time or doing the service they promised. Worst of all they will lie through their teeth. I have had an Infiniti and Lexus and would recommend these any day over Acuras. And if you do get one, don't go there for followup service. More