Golling Chrysler Dodge Jeep Ram - Service Center

Terrible service here. I went in with a 2022 RAM 1500 that needed an alignment. I replaced a ball joint (on my new truck) myself after seeing 4+ week lead times plus a 48-7 I went in with a 2022 RAM 1500 that needed an alignment. I replaced a ball joint (on my new truck) myself after seeing 4+ week lead times plus a 48-72 hour "diagnostic" period required at nearly every dealer in town. Ball joint was easy, swapped a Mopar part in an hour in my driveway. Getting in for an alignment was easy enough. After picking up the truck, the steering wheel was not even remotely close to being straight (it is pointed to the left) and the truck pulls to the right. I brought it back in and reported the issue. The technician told me that everything was completely fine. So I asked that we go on a test drive. On the drive, the technician was driving my truck down Telegraph like he stole it - full throttle - full brakes - and it was very shocking. I had to calm him down by telling him that I was just trying to get my truck corrected, not ruin his day. I asked him, "Are you mad?" he said "yes, you are telling me this is not straight and it is." It's not fun to be literally taken for a crazy joy ride in your vehicle with no ability to stop it. Back at the dealer he was still mad, refusing to acknowledge that anything was wrong. I was trying to get a manager or someone else to come with me on the drive, but honestly my nerves were 11/10 and the service mgr was out on some other drive with another customer, so I just wanted to get the heck out of there. I will never return to this dealership. I do 99% of maintenance myself and unfortunately I don't own a tire machine or an alignment rack or I would have done this myself, too. Worst part is that I paid $180 for a crooked front-end alignment that probably took 15 minutes to perform. Don't go to Golling unless you like to be treated like crap. More

Very Clean and welcoming dealership. The staff were very nice and professional! I drove from Ohio to purchase something for my truck and I am happy I did after checking this dealership o The staff were very nice and professional! I drove from Ohio to purchase something for my truck and I am happy I did after checking this dealership out! More

Golling service is literally dangerous and can get you killed! Had a brake job done by them on my wife's Wrangler. The tech didn't tighten the bolts on the left rear caliper! The bolt came out causing the killed! Had a brake job done by them on my wife's Wrangler. The tech didn't tighten the bolts on the left rear caliper! The bolt came out causing the caliper to impact the wheel while under way! They also messed up the adjustment on the emergency brake and won't fix it unless we pay thousands to have them replace some weeping axle seals which have no bearing on the adjustment of the emergency brake. Avoid at all costs!! More

I like going Chrysler so much that I am currently leasing three jeeps from them from Heath, Heath has been my sales person for over 20 years, I have recommended Heath to friends and neighbors. golling‘s prof three jeeps from them from Heath, Heath has been my sales person for over 20 years, I have recommended Heath to friends and neighbors. golling‘s professionalism extends to the service department, For their fast and professional oil changes tire rotations, and I love the free car wash too! More

Was having an issue with my radio in my Jeep. I was directed to see Adam to get help to fix the issue I was having. He was courteous, polite and prompt with getting me the info I needed. Would I was directed to see Adam to get help to fix the issue I was having. He was courteous, polite and prompt with getting me the info I needed. Would highly recommend Adam to all my friends and family for any service needed on their vehicle. More

I bought my Jeep JKU a year and a half go from Steve. He informed us of all the options on the vehicle, and made sure it was exactly what we were looking for. I have been back to the dealership for my He informed us of all the options on the vehicle, and made sure it was exactly what we were looking for. I have been back to the dealership for my routine oil changes and would pop into the showroom to see Steve. He always was happy to see us, as he liked to always make sure everything was going well with the vehicle. I have recently contact Steve by phone for a question that came up with my radio. He went above and beyond when I came into the showroom to get the information needed on radio. He was with me the whole time explaining exactly all the steps we had to take to get the information. Steve made sure everything went well and no time was wasted waiting for answers. He has always been very good about answering our questions or concerns. I would highly recommend Steve to all my friends and family. As he is courteous, polite, prompt, and willing to take care any situation that arises. More

Terrible service! I was completely dismissed at the service center. Acted like I didn’t know what was wrong with my car based on the fact that I was a woman and nothin I was completely dismissed at the service center. Acted like I didn’t know what was wrong with my car based on the fact that I was a woman and nothing else! Will not be back ever and will tell everyone I know not to come here! More

Today I received the best customer service from the service department. Tim Ferrin was polite from the beginning to the end. I didn’t have to wait to be greeted because he approached my car within seco service department. Tim Ferrin was polite from the beginning to the end. I didn’t have to wait to be greeted because he approached my car within seconds. He immediately did a check around my car with me, which no one has ever done! Afterwards he escorted me out to my car which is something no one has ever done either. He was knowledgeable about what I needed to have done and advised me. He was also very friendly in greeting me as well as in departure. Great job Tim! I hope to see you again! More