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Golling Chrysler Dodge Jeep Ram - Service Center
Bloomfield Hills, MI
546 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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546 Reviews of Golling Chrysler Dodge Jeep Ram - Service Center
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May 07, 2015
no disappointments grt job..oil change and brake flush..warm greeting from taisha and car done before prediction...not disappointed yet here from sales to delivery to se grt job..oil change and brake flush..warm greeting from taisha and car done before prediction...not disappointed yet here from sales to delivery to service..hard to believe but true !!! More
by jay p
Employees Worked With
Paul Russo
April 27, 2015
Outstanding customer service! After five years as a customer of Golling's service department, I can honestly say that I won't trust my vehicle to anyone else. Jesse Welch is the be After five years as a customer of Golling's service department, I can honestly say that I won't trust my vehicle to anyone else. Jesse Welch is the best service adviser I have ever dealt with, and Golling's service technicians always do the job right, on time, and at the estimated price. More
by gmason89
Employees Worked With
Jesse Welch
April 27, 2015
I found Customer Service with a SMILE! I have been dealing with South field Chrysler Dodge for years and have grown dissatisfied with the Dealership and the quality of there work. They have I have been dealing with South field Chrysler Dodge for years and have grown dissatisfied with the Dealership and the quality of there work. They have kept my vehicle over a week to search and find an oil leak, unable to find the leak according to them and I had to personally show them where the oil leak was. I was not happy after that and had decided to visit your dealership for any major work in my opinion. I made an appointment with your Dealership and was greeted with RESPECT, set up an appointment for today, I was greeted with a smile by a Professional Adviser by the name of Mike Belzyt, who assisted me with my appointment, kept me updated with the progress of my truck, directed me to the lounge where I decided to wait for the three hours of servicing of my truck which went by so fast because of the comforts that were offered. While visiting your website made me interested in leasing a new vehicle because of your pricing. When my truck was completed Mike explained what was accomplished, how much my bill was and where my truck was parked. I was so happy with the greeting and smile of the cashier, it was a pleasure to pay my bill. Thank you Golling Chrysler for your excellence, My service adviser Mike gets a rating of 10 from me for his excellence, and so does the cashier. I must also note that your staff was friendly as well. I will be back, Southfield Dodge just lost a long standing customer. Sincerely, Reggie Barnes 18447 Harlow Street Detroit, Michigan 48235 313-477-1304 - Cell More
by Reggie1177
Employees Worked With
Mike Belzyt
April 24, 2015
Efficient, rapid service My lease car maintenance went forward without any problems. John H. expedited the maintenance and I was out in less than 1/2 hour as promised. Excelle My lease car maintenance went forward without any problems. John H. expedited the maintenance and I was out in less than 1/2 hour as promised. Excellent service! More
by educator
Employees Worked With
John Hatcher
April 24, 2015
Jesse Welch No problems with service and service personnel. Vehicle was ready when promised. Jesse Welch explained the answers to a few of my questions which were No problems with service and service personnel. Vehicle was ready when promised. Jesse Welch explained the answers to a few of my questions which were easily understood. Jesse was very friendly and professional and an asset to your dealership. I will continue to use Golling for future service. Joseph Chmura More
by 4146angel
Employees Worked With
Jesse Welch
April 23, 2015
A fully customer focused dealership Golling has been the choice dealership for myself and family for 10+ years. Their mission is to provide a customer experience - sales and service - t Golling has been the choice dealership for myself and family for 10+ years. Their mission is to provide a customer experience - sales and service - that is focused on the customer coming back, not a "one and done" like other dealerships. I am a Chrysler product loyalist and even though there are 3 Chrysler dealers closer to where I live, I only go to Golling. If you are buying or servicing a Chrysler product, Golling is the best! More
by PaulK1
Employees Worked With
Other Employees :
Matt Godfrey, John Hatcher, Victoria Saunders
November 06, 2014
Thank you adam I purchased a Chevy Cruze a couple months ago, Im having some issues but Adam is being honest and doing what he can to help. I purchased a Chevy Cruze a couple months ago, Im having some issues but Adam is being honest and doing what he can to help. More
by KHensley92
Employees Worked With
Adam Hayford
October 31, 2014
rude management I took my 2014 Chrysler in for a oil change because I received a complimentary oil & filter change in the mail I call the day before to inquire about I took my 2014 Chrysler in for a oil change because I received a complimentary oil & filter change in the mail I call the day before to inquire about it and i was told that if it had Chrysler service by MOPAR then they would honor the certificate I Came in for the oil change and the service representative was great he just needed 2 Check on my certificate because he didn't know how 2 type it up In the system he went to Ask manager Jeff Frank for assistance when he Came out and talk to me he was very rude in telling me that they can't honor my certificate I told him he didn't have to be rude then he proceeded to say well we can't honor your certificate in a rude boys and walked away I am formed him that I would be calling to talk to someone about this problem all he had to say was our dealership that's not honor any other dealership certificate I would have been fine with that I still went on and paid for my oil change but overall I did not like the management experience the Sale representatives guy was excellent. More
by mina3j
Employees Worked With
August 17, 2014
It took four days to do a four hour repair . I brought my '09 Challenger in for a free recall repair of the timing chain guide. I had to make an appointment a week in advance, so I dropped it . I brought my '09 Challenger in for a free recall repair of the timing chain guide. I had to make an appointment a week in advance, so I dropped it off on a Friday at 9AM thinking I was giving them 9 hours to accomplish a four hour job. With a priority level of four on the work order, they didn't look at the car until 2, and while service is open all day Saturday, my mechanic does not work that day, so I finally get the call that my car is ready on Monday afternoon. I work all week, and the shuttle is not available after 5, so it takes me more additional days to arrange a ride to pick it up. It could be worse, but I was greatly inconvenienced. More
by Cardude123
Employees Worked With
Mike Belzyt
March 06, 2014
Within days after receiving delivery of a new Chrysler 300C AWD I became aware of a minor problem with the drivers door not fully latching with what I felt was normal effort to close it. While in the area 300C AWD I became aware of a minor problem with the drivers door not fully latching with what I felt was normal effort to close it. While in the area I dropped into the service area and discussed the door with Service Advisor Mike Belzt. Mike felt at the time it was not something that warranted service. I returned home and the more I thought about it the more I became disillusioned with my feelings regarding the quality of the car. I called the Service Manager Jeff Frank and made an appointment for him to look at the door. After testing all of the door's Jeff agreed the drivers door did not close as easily as the other three. Here is where I believe the Golling Chrysler motto of "WE WANT TO BE SURE YOU ARE PLEASED" came into play. Jeff made a service appointment and personally oversaw the considerable effort in replacement of the door latch resulting in a very happy customer. A lot of car dealerships are quick to advertise excellent customer service. I have found Golling Chrysler actually provides excellent customer service and highly recommend them to anyone. . More
by GeneHendrick
Employees Worked With
