Mike Riehl's Roseville Chrysler Dodge Jeep Ram - Service Center
Roseville, MI

13 Reviews of Mike Riehl's Roseville Chrysler Dodge Jeep Ram - Service Center
Worst dealership for service ever. I will never take another vehicle there again. The service manager is terrible. I will let all of my fellow workers at Stellantis to never deal with I will never take another vehicle there again. The service manager is terrible. I will let all of my fellow workers at Stellantis to never deal with this dealership. I have nothing but issues with the service department ever since Golling took it over from Riehls.I have a factory extended warranty, Im bringing the car back for the a/c a 2nd time as they failed to repair it the 1st time. I get told the same thing rental car is only covered for 1 day they will need it at least 2 days just to diagnose the problem but they dont have a rental for me. No one called to confirm my appt. I called and left a message with the service writer 2 weeks ago never received a call back. I have been going to Parkway Chrysler and never have an issue. I just made an appt with them. The service writer pulled up my info saw that I have an extended warranty and put me in for a rental reservation for that time. Like I said I will let everyone I work with never to deal with Golling. Im done More
My Dodge Durango had a known issue with the radio so I took it to Golling Roseville because it's 3 miles from my house. My car is in my husbands name but it's my vehicle. The first thing they did wrong wa took it to Golling Roseville because it's 3 miles from my house. My car is in my husbands name but it's my vehicle. The first thing they did wrong was refuse to talk to me since the car was in my husbands name & they continued to treat me like I didn't matter. They wouldn't put the loaner vehicle in my name but let me pay for services with my card. The loaner car was shakey, the tired kept going flat, and the egine light came on. I took it back to switch it out. The service tech put air in the tire and talked to me like he was irritated . He had the nerve to ask " anything else" with an attitude and then slammed the door and said we'll call you tomorrow when your truck is ready. I told my husband what happened and all the manager said was I apologize. He takes the car back they switch it out without issue or getting smart with him. Now they've had our vehicle for 2 months. They never called us they only communicated via text messaging even when we left voice messges no calls were returned. Any way, they text my husband that he could pick up the car before 8pm when they close. He goes there at 6:30 and they are already closed because it's Friday and they close at 6. Just very poor customer service and communication and disrespect. It's my car. My husband told them that and they still refused to acknowledge me. I will never ever go back here. To be disrespectful toward someone no matter whose name the vehicle is registered to is very unprofessional. The approach "just apologize" doesn't fly with me. The texting a customer and not returning calls is ridiculous. Their awareness of who's being serviced or not is poor. I had to speak up for a young lady who stood waiting 15 minutes and no one never asked if she'd been helped. We were going to purchase a Hellcat from them but we purchased elsewhere. Then after all of that they want us to pay the taxes on the loaner vehicle which I've never done or even heard of. The place is clean and the snacks are nice but it's not worth poor customer service and disrespect. More
This dealer doesn't honor over the counter sales warranties. I bought a MOPAR battery in 2020 with a 36 month free replacement written right on the battery with date code stamped in it. Battery was warranties. I bought a MOPAR battery in 2020 with a 36 month free replacement written right on the battery with date code stamped in it. Battery was completely dead and wouldn't hold a charge. When jumped would not stay running. They said I had to bring the car in to test even though it couldn't start. They could not test it with out the car. My Golling sales receipt had the serial number of the battery it. They claimed my warranty was with Chrysler. The manager was rude and condescending. I purchased non MOPAR battery at local store and car is running fine for days. This battery issue is going to cost Jeep a Grand Cherokee sale as my wife wants a new one More
Took my daughter’s 2010 Dodge Journey in for service, $2900 later same problem & it’s still at the dealership. They charged $300 the first time saying it was a tune up & fuel system cleaning then called $2900 later same problem & it’s still at the dealership. They charged $300 the first time saying it was a tune up & fuel system cleaning then called & said its ready so we picked it up just to drive out of the dealership when we noticed that the same problem still still was present so we took it right back within 10 minutes. Then they said it was the transmission so we waited 2 weeks then they called & said it’s ready again & it would be $2500 so we paid & picked it up and drove it out & it did the exact same thing. We took it back again within 10 minutes. Frustrated because you would think a dealership with all the technology they have would get it right. So now we’re out of $2900 and the Journey still sits at the dealership unfixed. They didn’t offer to refund any monies at all. I will be contacting every person above the dealership until I get better results. More
Lied to and dismissed Very unhappy and feel I was flat out lied to by the Service manager. I took my renegade in for engine light on, they fixed in a few hours and said it Very unhappy and feel I was flat out lied to by the Service manager. I took my renegade in for engine light on, they fixed in a few hours and said it was a simple flash update - drove home only to have light pop on again. The car is only 3 months old. Returned for repair and was told it was transmission but It would be 2-3 weeks and I could not keep my rental car more than 5 days so, come and pick up my car and either make another appointment in 3 weeks or take it to the dealer I had purchased it from. I called the wonderful dealer I bought it from (Rochester) and asked what to do and instantly was told if not safe to drive they would come and pick it up for me and place me in a rental for as long as needed under warranty. I told this to Dennis Leder the Service manager at Roseville who told me I only had 5 days and the dealer had to eat any additional costs and he didn't think that was fair to him. According to Rochester, that was a lie. Rentals go to 10 days and may be extended with a simple signature from the service manager. I was also told by my sales guy, all dealers have extra cars they can use for long-term lends if warranty work is extensive. Funny how Rochester came to the rescue and had no problem putting me in a rental for a few weeks and taking fantastic care of me when Roseville's Dennis simply dismissed me! More
LAZY AND USELESS!!! Service department is ABSOLUTELY HORRIBLE!!! My vehicle is 2 months old and has a defective seat. They told me I had to call Chrysler to open a case e Service department is ABSOLUTELY HORRIBLE!!! My vehicle is 2 months old and has a defective seat. They told me I had to call Chrysler to open a case even though it should be covered under warranty, no questions asked. Once Chrysler told them to do their jobs and replace it, they are refusing to order the part or even answer Chryslers calls to see if repairs are being completed. I spoke to someone this morning and found out that they will not help because I didn't buy my vehicle from them!! LAZY AND USELESS!! I lease every 2 years, guess where I WON'T be buying my next car? More
service department Bryan Collins,and lisa roberts ,both are very good.service advisor I was very happy with my visits and the work the dealership did. will have them se Bryan Collins,and lisa roberts ,both are very good.service advisor I was very happy with my visits and the work the dealership did. will have them service my jeep in the future. chris More
They corrected their wrong doing I wasn't happy with my last visit and when the manager herd, he called me and made right on all my concerns. I'm happy that they showed interest for m I wasn't happy with my last visit and when the manager herd, he called me and made right on all my concerns. I'm happy that they showed interest for my unfortunate service. Thank you! More
Poor Customer Service Experience The service department told me to go back to the dealer I purchased my vehicle from to have the trailer package activated on my Jeep. Furthermore the The service department told me to go back to the dealer I purchased my vehicle from to have the trailer package activated on my Jeep. Furthermore the dealer was unable to be flexible with me on appointment scheduling. I do not recommend the service department to anyone looking for a reasonable customer experience. More