Golling Chrysler Dodge Jeep Ram of Chelsea

Whatever you do DON’T go there for service! !!!! Took our 2012 jeep in for a brake switch repair . Convinced my husband it needed diagnostics done on it to make sure the rest of the car was no !!!! Took our 2012 jeep in for a brake switch repair . Convinced my husband it needed diagnostics done on it to make sure the rest of the car was not affected by the brake lights staying on .When we got it back and $500 dollars later, $400 for labor, $58 for the part and a $40 added on fee for who knows The switch was repaired but the heat on the left side of the car failed to warm up. The right side was fine. Upon taking it back a few days later. We were told it had nothing to do with the repair. It worked when we brought it in now it doesn’t ! We were told by Myles if we wanted it checked out they would run diagnostics again (at our COST! at$200 an hour.). When asked multiple times what diagnostics they ran and that we wanted an itemized bill we were ignored and never received an answer. We left very upset and discouraged as now we don’t have heat on one side of the car. I would NEVER recommend going there for service as Myles seems and does not care to know much about Jeeps and their parts. The service manager is EXTREMELY rude and doesn’t care about his customers or finding a solution to the problem. My husband and I are seniors and on a fixed income. All I can say is that It’s pretty bad when you are overcharged for service, left with a broken car and treated with NO respect!! More

I purchased my 2015 Jeep Cherokee TrailHawk from Golling. I have always received good follow up service. My recent service was last Monday. Myles did a great job scheduling and keeping me informed on timing I have always received good follow up service. My recent service was last Monday. Myles did a great job scheduling and keeping me informed on timing to completion. Nice work. Thank you. JR More

Kevin and Joe were honest, fair, and factual in diagnosing and repairing my 2016 Ram heater core issue. I normally do my own vehicle repairs but ran out of time. They took great care of me and my R diagnosing and repairing my 2016 Ram heater core issue. I normally do my own vehicle repairs but ran out of time. They took great care of me and my Ram truck. As a fellow service manager, I highly recommend them!!!! More

0/10 would not recommend. I have nothing good to say about this business. From their extreme lack of communication to their absent accountability. Don’t expect customer servic I have nothing good to say about this business. From their extreme lack of communication to their absent accountability. Don’t expect customer service or promptness on any matter and be prepared to lead them through everything and make the first move through the process. And check everything very closely before you leave the lot. They will do anything to save a penny over taking care of a customer. In all my car buying experiences I have never encountered such poor service or had to jump through this many hoops just to have to pay to correct their mistakes for them myself. If you’re shopping for a car, keep shopping. More

0 stars wasn't an option so I gave them a 1. Schedule an appointment a week in advance to fix an oil leak they already "fixed" once under warranty. 2 weeks later after getting the same BS daily that they n appointment a week in advance to fix an oil leak they already "fixed" once under warranty. 2 weeks later after getting the same BS daily that they need to drop the trans down to look at the rear main again it hasn't been touched. I was told the last two days it was inside being worked on, today when i stop by its sitting outside with a puddle of oil underneath it still. In a day or two if the apprentice is available they hope to get it in. I asked for my keys back and wasted 2 weeks and am no further ahead. If you need free vehicle storage Golling Chelsea is the place to go, just schedule service with them it will sit for weeks at a time. Sincerely, Frustrated Customer More

bought a used 2010 dodge journey r/t with 90,000 miles. thought i was getting a decent first/safe first car for my 16 year old. got home decided to check the fluids even though it said it just had an oil c thought i was getting a decent first/safe first car for my 16 year old. got home decided to check the fluids even though it said it just had an oil change. the tip of the oil dip stick was was broke off and just shoved in, the rear diff was empty. after taking it to a mchanic to fix that he tells me the exhaust had been welded on by what looks like the skill level of a 12 year old and being held on by rust. but the sticker on the car says all is ok. nice people though just dont trust them. More

I had a quality issue with my new Jeep Wrangler. First oil change and the vehicle needed to be taken off the road. I was given another Wrangler to use while we waited for the back ordered part. Golling di oil change and the vehicle needed to be taken off the road. I was given another Wrangler to use while we waited for the back ordered part. Golling did a great job of keeping me informed as we waited 7 weeks for the part to appear. They made a bad situation palatable. Love a dealership that stands behind their product and takes care of their customer. More

Updated:It took almost two full months to receive Updated: It took almost two full months to receive paperwork from Golling so that our vehicle could be registered. However, once the sales manager go Updated: It took almost two full months to receive paperwork from Golling so that our vehicle could be registered. However, once the sales manager got involved, promises were kept and the correct paperwork was received. They have offered to cover any fine we receive from the state for late registration of a new vehicle. ------ Botched paperwork twice. Verbally offered one price, then changed it when it got drawn up. Refused to communicate after the sale. Only provided a 10 day temp tag but no paperwork to complete state registration for a perm plate More

Wish I had never walked into their dealership. Less than 300 miles on a new van and backup warning did not work. The big problem was it took two full weeks to get into service department 300 miles on a new van and backup warning did not work. The big problem was it took two full weeks to get into service department More