Golf Mill Ford

I am writing this letter to express my extreme dissatisfaction with the service I received at Golf Mill Ford. On the 14th of March 2023, I arrived at the dealership for an appointment with a sales dissatisfaction with the service I received at Golf Mill Ford. On the 14th of March 2023, I arrived at the dealership for an appointment with a salesperson. However, a different salesman approached me, whom I did not catch his name, insisted that he could take care of me. I sat down and explained to him that I had an appointment for a Ford F150 that was advertised on Carfax. After typing my name and address on his computer, he immediately informed me that the vehicle was no longer available. I then requested to speak with the Sales Manager that originally contacted me, but instead, the salesman brought a manager who told me that the Ford was sold an hour ago, without either of them even checking for the car and verifying. It was very clear to me that this was a bait and switch tactic, which is unacceptable. This experience was a serious waste of my time. It is very disappointing that this dealership would resort to such unethical business practices. Furthermore, I was also disappointed that the salesman did not inform the salesman with whom I had the appointment, about my arrival. It is alarming that the salespeople in this dealership seem to be cutthroat and steal each other's clients. If they are deceiving their own coworkers, then they are certainly deceiving clients. I personally do not care for a response to this complaint, but I hope that appropriate actions will be taken to prevent such incidents from happening in the future. If this is the kind of service that this dealership provides, I am afraid I will have to take my business elsewhere. More

A very good experience. excellent! 10 10 10 10 10 10 10 10 10 10 excellent! 10 10 10 10 10 10 10 10 10 10 More

They treated me here as family helped me look for a car that I wanted and especially Ross he’s been very helpful throughout the whole process and help you get the right price that you want that I wanted and especially Ross he’s been very helpful throughout the whole process and help you get the right price that you want More

I had an amazing experience with Luis Gonzalez as a Salesperson. I was upside Down on my car, traded in for a New Escape and everything went smoothly and painless. I'm very satisfied with his service Salesperson. I was upside Down on my car, traded in for a New Escape and everything went smoothly and painless. I'm very satisfied with his service and patience. Definitely a 5 Stars individual. I'm glad he was the one that helped me. He treated me as if I was his father which felt very warm. I'll regimen him to my friends and family. Good job Luis. More

Great experience with Darwin from Golf Mill Ford! Purchased a pre-owned vehicle and Darwin went above and beyond to make it a smooth transition. Very professional, polite, and courteous! Will 100% re Purchased a pre-owned vehicle and Darwin went above and beyond to make it a smooth transition. Very professional, polite, and courteous! Will 100% recommend to family and friends! More

My wife and I just bought a Honda Passport with Luis Gonzalez at Golf Mill Ford. Very, very Excellent guy. I’m very pleased with his service. Very satisfied and Happy with how he handled everythin Gonzalez at Golf Mill Ford. Very, very Excellent guy. I’m very pleased with his service. Very satisfied and Happy with how he handled everything since the greeting. Very kind, very well mannered and more importantly very straightforward. I can trust Luis with my car shopping with no doubt, that feeling is Priceless. Excellent job Luis. 100 Stars. More

Very friendly and helpful staff. My salesman Bryan was very approachable, not pressuring at all, and made my decision on the new car very easy. Would recommend Golf Mill Ford to an My salesman Bryan was very approachable, not pressuring at all, and made my decision on the new car very easy. Would recommend Golf Mill Ford to anyone seeking a new or used car. More

Trying to decide between 2 different cars, and just wanted to sit in one before I chose. However, the model, Maverick, is in high demand and most dealers don't have them on the lot. So I called Golf Mi wanted to sit in one before I chose. However, the model, Maverick, is in high demand and most dealers don't have them on the lot. So I called Golf Mill in advance to see if they had one on the lot. Archi John assured me on the phone they did. I drove a half hour in rush hour traffic on a Saturday to get there, then spent another half hour giving some salesman my info, only to finally be told they had none on the lot, but we can build one out for you on the web. Complete waste of my time. If they will lie to get you in the door, they will lie to you about everything. Do not shop here More

Jakub is an awesome salesman! Got us the perfect car at an amazing price! Go see him for a great deal Got us the perfect car at an amazing price! Go see him for a great deal More

My wife and I just bought a Jeep Cherokee and Luis González was our salesman. We are súper grateful for his Excellent Service. We came all the way from Chicago and was absolutely Worth it. Thank González was our salesman. We are súper grateful for his Excellent Service. We came all the way from Chicago and was absolutely Worth it. Thanks Luis. 10 Stars!!!! More