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Golf Mill Chevrolet - Service Center

Niles, IL

4.4
527 Reviews

527 Reviews of Golf Mill Chevrolet - Service Center

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October 04, 2021

Service took long with the appointment and I'm not sure it was actually done. More

by IOVINELLI1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sigel, Sean Thomas
Oct 04, 2021 -

Golf Mill Chevrolet responded

Thank you for providing me with your feedback. Please note that if you have any questions regarding the scheduled service you had completed, you can contact the Service Manager, Mike Dellas at 847-696-6160 or via email at mdellas@golfmillchevrolet.com Art W., General Manager @ Golf Mill Chevrolet

October 01, 2021

It was great was down the street talked to one of the technicians made appointment for the next day took care of it More

by MJNWC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Dellas, Scott Sigel, Sean Thomas, Dominick Koczwara
Oct 02, 2021 -

Golf Mill Chevrolet responded

Thank you for taking the time to leave your 5* experience with us! I'm glad that we were able get you back on the road, quickly & safely! Art W., General Manager @ Golf Mill Chevrolet

October 01, 2021

What can I say about Golf Mill Chevrolet? I went for an oil change and tire rotation. Well, they're doing a great job considering the conditions that they have to deal with... working out of trailers. I More

by FLUFFY2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Thomas, Erik Bowman
Oct 02, 2021 -

Golf Mill Chevrolet responded

Thank you for the great feedback! To answer your question, Yes, we will have a car wash once the dealership is fully operational. This will take a bit more time. We are focusing on Service, Parts & Sales Departments, at the moment. Again, thank you for taking the time to share your experience with me! Art W., General Manager @ Golf Mill Chevrolet

September 30, 2021

Worst dealer in the world, both the Sales Department, as well as the Service Department. The Service Department tried to charge me ridiculous prices for the services I needed on my Tahoe (even as compared t More

by ram1210
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dominick Koczwara
Oct 02, 2021 -

Golf Mill Chevrolet responded

Ramiro - after meeting with our service department, the $155 you were charged was for a diagnostic fee. 1/2 of that fee was to diagnose the Tire Pressure Monitoring light that was displayed on your dash. It was determined that all four of your sensors were faulty. The second 1/2 of the fee was pertaining to the brake squeaking. All vehicle inspections are subject to a diagnostic fee. Additionally, I spoke with the sales representative you met with. As inventory is at an all time low, he presented you with the available Tahoe's scheduled for delivery. You were specific with your needs and he wanted to ensure that he was providing you with all of the information available. I'm sorry that you feel as though your experience was less than what you anticipated. While we are working through an inventory shortage, construction, etc. we will always try to be transparent with all of our prospective customers. Thank you for your feedback and we wish you the best. Art W., General Manager @ Golf Mill Chevrolet

Oct 02, 2021 -

ram1210 responded

You’re response addresses about 20-25% of my issues/complaints I brought up, but I’m not surprised. As mentioned, I will just proceed with reporting my experience & issues to the Better Business Bureau, as well as create as much awareness as possible, about the absolutely crappy & bootleg, scam of a dealer you’re running…

September 29, 2021

The service department was friendly and able to work with me in a timely manner More

by MARYPAT222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sigel
Sep 29, 2021 -

Golf Mill Chevrolet responded

Thank you for the great feedback! I'm happy to hear that our service was a 5* experience for you. Art W., General Manager @ Golf Mill Chevrolet

September 25, 2021

Great Service. Mike, Sean, Steve the mechanic was extremely courteous and helpful to get my vehicle fixed. More

by DM134SPARKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve the mechanic , Mike Dellas, Scott Sigel, Sean Thomas
Sep 27, 2021 -

Golf Mill Chevrolet responded

Thank you for taking the time to leave this great feedback! I'm glad our service staff were able to exceed your expectations. We look forward to seeing you again! Art W., General Manager @ Golf Mill Chevrolet

September 24, 2021

Professional service advisor service; poor 'car return' appearance. Greasy hand prints on hood, door frame and excessive dirt on steering wheel. Car could have been returned much cleaner. Would have been More

by RPROCHEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Dellas, Scott Sigel
Sep 24, 2021 -

Golf Mill Chevrolet responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Art W., General Manager

September 24, 2021

Very friendly, fast service ,explained the service that was needed at this time and wat and when the car has to be checked again More

by VICTOR_MARZULLO
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
Sep 25, 2021 -

Golf Mill Chevrolet responded

Victor, thank you very much for the 5* review! I appreciate you taking the time to share your positive experience. We look forward to seeing you back! Art W. General Manager @ Golf Mill Chevrolet

September 21, 2021

The staff was disrespectful and didn’t know car was complete no notification and was waiting in the waiting area. More

by RIVERA2185
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Dellas, Scott Sigel, Sean Thomas, Dominick Koczwara
Sep 22, 2021 -

Golf Mill Chevrolet responded

Thank you for reaching out to us. We regret to hear about the situation you have described. I reached out to our Service Advisors to request additional information. You've tagged all of the Service personnel and I am uncertain who displayed the disrespectful behavior you are referring to. Please feel free to email me at artw@golfmillchevrolet.com or mweyer@golfmillchevrolet.com, to provide additional information. Once again, I'm sorry we fell short of the 5* service we truly strive for. Art W. General Manager @ Golf Mill Chevrolet

September 21, 2021

The hardest part of getting my oil changed and a tire rotation was finding the right place to check in during the building process. I wish them the best of luck getting everything organized when the bui More

by AMMROWIEC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Thomas, Dominick Koczwara
Sep 22, 2021 -

Golf Mill Chevrolet responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Art W., General Manager

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