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Golf Mill Chevrolet - Service Center

Niles, IL

4.3
492 Reviews

492 Reviews of Golf Mill Chevrolet - Service Center

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July 28, 2021

ITS A MESS. CALLED FOR SERVICE AND THEY HAD ME COME TO GOLF MILL CHEVROLET WHICH IS AN HR AWAY FROM MY HOUSE TO SAY THAT THEY CAN’T SERVICE MY TRUCK BECAUSE THEY JUST OPENED AND DON’T HAVE THE PROPER EQUI More

by ERIKAMCHATMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
DAS Reputation Management, Remi Slawski
Jul 28, 2021 -

Golf Mill Chevrolet responded

Thank you for taking the time to provide us with your feedback regarding you recent service visit. I'm sorry that we were not able to accommodate your truck in our service department. We are trying our best to accommodate everyone during construction and there are larger trucks that we are unable to accommodate at this time. I will speak with our service scheduler to ensure this does not occur again. Thank you again for your feedback & I hope to see you return when we are fully operational. Art W., General Manager, Golf Mill Chevrolet

July 28, 2021

My only issue was that I never paid over 60.00 for an oil change at Bredemann. The cost at your dealership was 78.00. No price was given to me before the work was done, so I did not think there would be such More

by LFASSHAUER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
Aug 09, 2021 -

Golf Mill Chevrolet responded

Thank you for your feedback. As you know, there has been an increase in oil production over the past few months. Therefore, oil change prices have also increased. Service stations or 'quick lube' locations operate 90% of their service business with oil changes. Their volume allows for a slight discount. We will be sending out service offers and coupons, once our shop is fully staffed. I'm hoping that you will revisit us in the future. Safe travels to you and your family! Art W., General Manager, Golf Mill Chevrolet

July 28, 2021

Scott, service advisor, was very nice and helpful; he answered all my questions over the phone. I’m am hoping to have the same treatment when I go in person to service my car. Thanks Scott! More

by LYDIACORNEJO
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott
Aug 02, 2021 -

Golf Mill Chevrolet responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Art W., General Manager

July 27, 2021

not happy with the service done.. extremely expensive . job incomplete . i have to found real mechanic for my car.. i give them ok to fix my breaks and air bag sensor .they have my car for a week .. nothin More

by EFFECTIVEPLUMBING
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
Aug 09, 2021 -

Golf Mill Chevrolet responded

Thank you for taking the time to provide me with your feedback. After reading your review, I retrieved the records and noted that Scott, your Service Advisor, began leaving you messages Friday, July 16th thru Thursday, July 22nd. After speaking with one another, you authorized Scott to place the order for the necessary parts, in order to complete the repairs needed. Scott stated that the parts would arrive the following day (Friday) or Monday. The parts arrived Monday morning and shortly thereafter you retrieved your vehicle. Unfortunately, we were not provided sufficient time to complete the repairs. The extended time between the initial call from Scott, to finally connecting with you, was the cause of the week long delay. Again, thank you for your feedback. Art W., General Manager, Golf Mill Chevrolet

July 27, 2021

Went to old location (Bredemann) the last day they were open for an oil change, service was excellent as usual. Will miss the place, hope the new location provides equally great service. Will be checking More

by MLD4345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Salinas - Bredemann Employee
Jul 30, 2021 -

Golf Mill Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Art W., General Manager

July 26, 2021

Although just opened and under construction. Very good service great people. ! Looking forward to the whole completion in this new location Very satisfied Thank you. More

by SMPEREZ5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
Jul 29, 2021 -

Golf Mill Chevrolet responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. - The Golf Mill Chevrolet Team

July 24, 2021

they got everything done for me a little chaotic i think mabey they should have used their old place until they got the new one finished but they still came through More

by RUSSELLSCHWASS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
Jul 24, 2021 -

Golf Mill Chevrolet responded

Thank you for the 5* review! Since Bredemann Chevrolet is no longer in business, we are doing our best to make sure Service, Parts and Sales customers are taken care of. We're glad to have you @ Golf Mill Chevrolet! Art W., General Manager

July 23, 2021

Great service department good service service manager Very good service great people working in the department. Very satisfied with my work that was done on my Truck More

by CLAVORNTURNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
Jul 24, 2021 -

Golf Mill Chevrolet responded

Thank you for your kind feedback! We appreciate you taking the time to share your experience. I will pass along your compliments to Mike and the Service Department! Art W., General Manager, Golf Mill Chevrolet

July 23, 2021

The communication was subpar. My parts were sitting at the dealership abd i didnt find out until i called them. No one called me to tell me the parts were there or that my car was ready to be picked up More

by DBECKWITH84
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
Jul 24, 2021 -

Golf Mill Chevrolet responded

I'm sorry about the lack of communication. I will follow-up with my Parts Department to ensure this does not happen in the future. Operating during construction can be a struggle at times, but we appreciate you giving us an opportunity to provide you with your parts needs. Thank you, Art W., General Manager, Golf Mill Chevrolet

July 23, 2021

Thank you to the team for making it a quick and easy service! Looking forward to the whole completion in this new location. Thank you More

by CROSWEETIE9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
Jul 24, 2021 -

Golf Mill Chevrolet responded

Thank you! I'm glad your experience was the 5* experience we strive for. We are also very excited to have our construction project completed so we can continue providing great service to the community! Art W., General Manager, Golf Mill Chevrolet