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Golf Mill Chevrolet - Service Center

Niles, IL

4.3
492 Reviews

492 Reviews of Golf Mill Chevrolet - Service Center

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August 10, 2021

I didn't know what to expect, but was more than satisfied....will be nice when facility is completed....thought I already did a survey More

by BOB.BOYLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Dellas, Scott Sigel, Sean Thomas
Aug 11, 2021 -

Golf Mill Chevrolet responded

Bob, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Regards, Art W., General Manager

August 10, 2021

Best auto dealers ever Very caring people They went out of their way to repair my vehicle With no parts available they remachined existing parts to work More

by FDEBARTOLO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DeBartolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stan Kolendo, Mike Dellas, Scott Sigel, Sean Thomas, Micheal Stokley, Patrick Johnston, Chester Froelich
Aug 11, 2021 -

Golf Mill Chevrolet responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! All the best, Art W., General Manager

August 08, 2021

Will be looking forward to having a regular waiting room…. Coffee /wAtwr would be nice.Miss the old Chevy service staff but Scott was pleasant to speak with. More

by Kay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sigel
Aug 09, 2021 -

Golf Mill Chevrolet responded

Thanks for your outstanding review, Kay! I'm very happy to hear that Scott was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Art W., General Manager

August 03, 2021

Great service, one of the best service departments ever! Would recommend to family and friends. Convenient location and the price was right. Both service managers were very helpful. More

by JGAFKOWSKI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Dellas
Aug 06, 2021 -

Golf Mill Chevrolet responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Art W., General Manager

August 02, 2021

I paid $155 for a diagnostic, results was either a connector or fan unit need changing. The estimate cost is $350 if it’s the connector or $900 if it needs the fan unit, but they won’t know till they More

by JPMANGAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sean
Aug 09, 2021 -

Golf Mill Chevrolet responded

Thank you for your feedback. The estimated cost of repair was based on the diagnostics performed. I understand your concern with the cost of repair. Our parts are OEM and our service technicians are ASC Journeyman Technicians. We will always provide a cost range. We would never want customers to feel as though we were trying to "rob" them. This is certainly not our intention, nor will it ever be. I'm glad your husband was able to remedy the problem for an extremely low cost. Also, your positive feedback on our staff, will not go unnoticed. Our goal is to treat customers with the gratitude and respect they deserve. Safe travels to you and your family! Art W., General Manager @ Golf Mill Chevrolet

August 01, 2021

Incredible- the service department enough can not be said!! A true diamond!! I would deeply and truly refer this business to a friend any time. More

by PBEDNARZ71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian - front desk and service manager.
Aug 04, 2021 -

Golf Mill Chevrolet responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Art W., General Manager

Aug 05, 2021 -

PBEDNARZ71 responded

Very sad to see my other dealership be sold. Fortunately, a hidden gem 💎 has been acquired.

July 30, 2021

Golf Mill Chevrolet had bought out the dealer who bought the vehicle from and arranged to repair a part on our air conditioner. By the time our part arrived, we had to make the appointment with golf Mill s More

by MILKMAMA
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't remember name
Aug 09, 2021 -

Golf Mill Chevrolet responded

Thank you for your review. As you are aware, the production time and turnaround time of parts and accessories is exceptionally long. Additionally, vehicle production is sparse due to the vast chip shortage. This is why we do not currently have service loaners. We are trying to accommodate all of our customers and apologize if we appear 'disorganized'. We will take your review into consideration, as we move forward to improve our processes. Safe travels to you and your family! Art W., General Manager, Golf Mill Chevrolet

Aug 09, 2021 -

MILKMAMA responded

You ignored the fact that the AC you installed is worse then the original. It now makes a lot of noise when the AC is turned on, and the back of the van is not air conditioned. The front usually works but sometimes I start to feel warm air blow out. And on a 90° day, no one wants to be in a hot van because the air conditioner that was supposed to be fixed was not. And I have young kids that have to ride in the van. Nothing you did that day was accommodating for us so please don't say you trying to accommodate customers as best as possible. Originally we were told by the dealer you bought out that it was just a pipe leak. We waited for the part to come in and made the appointment. After several hours passed, you seem to think it's the compressor that's no good. And end up keeping the van overnight so you can replace it with one that doesn't really work.. did you even replace it? Did you damage the original when you were trying to change the pipe? Gas and tolls are not cheap, and we had to bring our secondary vehicle all the way out there because what was supposed to be fixed in one day and if to be a two-day ordeal, which never really resolved the problem. Yes, we are disappointed at our visit

July 30, 2021

Although still inder construction, the service personnel were friendly and thorough. They were extremely helpful navigating me through their maze of facilities to find the waiting room. The offered ameniti More

by ODD_BALL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Aug 04, 2021 -

Golf Mill Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Art W., General Manager

July 30, 2021

Easy to give a 5 STAR rating. My car broke down on a Friday afternoon about a mile from the New Golf Mill Chevy dealership, I called for Help. I connected with Melissa Weyer who is NOT in the service de More

by MRONZ
Recommend Dealer
Yes
Employees Worked With
Mike Dellas, Melissa Weyer
Aug 04, 2021 -

Golf Mill Chevrolet responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Art W., General Manager

July 29, 2021

They were very prompt with the Getting my car done and communicating to me what the status of the repair was. The location is very convenient More

by CBMCD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember
Aug 03, 2021 -

Golf Mill Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Art W., General Manager

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