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Golf Mill Chevrolet - Service Center

Niles, IL

4.3
493 Reviews

493 Reviews of Golf Mill Chevrolet - Service Center

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August 08, 2022

Great service. I was in & out of service dept. in less than an hour for a minor problem and at no charge! More

by RECHERMEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sigel
Aug 08, 2022 -

Golf Mill Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! Your satisfaction is important to us, so we want to sincerely thank you for choosing Golf Mill Chevrolet and we hope to see you again soon!

August 08, 2022

Not happy and will leave at that. Poor customer service. Never had issues like this before but because of the experience will never go back. Experience at service department led More

by FINKRICK
Recommend Dealer
No
Employees Worked With
Can't tell from picture.
Aug 08, 2022 -

Golf Mill Chevrolet responded

Mr. Fink - we take all feedback seriously and investigate it to the fullest. After reviewing the footage, your arrival is timestamped at 8:39:14. Our Assistant Service Manager was reviewing document upon your arrival and was unaware of your presence. Our Porter walked into the service advisor area 15 seconds later 8:39:34 and notified our Assistant Service Manager that you were seeking assistance. Your perception of a 10-15 minute response/wait time, was not accurate. It was 15 seconds. Your "worst possible service" is as a result of your 2013 having an oil consumption issue. There was NO recall, but rather a "Special Coverage", which you received from General Motors & expired two years ago. In May 2021 (@ 113,415 miles) you performed an oil change and tire rotation at Bredemann Chevrolet. Any existing vehicle "Special Coverages/Recalls" should have been provided to you at the time of your service visits with Bredemann Chevrolet. Your first visit to Golf Mill Chevrolet on August 6, 2020 (@ 116,950) for an oil change and tire rotation was the first notification we received of your pre-existing issue. You were advised by our Service Advisor to change your oil more frequently, in order to avoid further engine damage. We wish you, and your new dealership, the best with your new vehicle.

Aug 08, 2022 -

FINKRICK responded

How can my first visit to Golf Mill chevy been August 6 2020 when you were not even open then? Your argument that Bredaman sould have caught the issue is just passing the buck as there was no oil consumption issue at that time. This will be my last comment on the matter.

Aug 08, 2022 -

Golf Mill Chevrolet responded

Your first visit was AUGUST 2022! We are not "passing the buck". We are stating the obvious. Once again, best of luck to you and your new dealership!

Aug 08, 2022 -

FINKRICK responded

My first visit to you was not 8/6/22 and you know it! Scott had a multi point inspection on my on my vehicle done when i had the breaks and prior oil change done. I do want to point out that Scott was courteous and provided the best customer care. Had Scott been there Saturday 8/6/2022 things would not gave gone south the way they did and your dealership would have benefited not McGrath!

Aug 08, 2022 -

Golf Mill Chevrolet responded

Rick Fink - you've had two service visits at zero cost to you. Once again, best of luck to you and McGrath!

August 04, 2022

Excellent dealership. Very clean and staff extremely professional. Scott made me feel like a valued customer. He suggested a few recommended services for my car that I More

by BREEZE1040
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DeBartolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : christopher in sales, Mike Dellas, Scott Sigel
Aug 04, 2022 -

Golf Mill Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Tha nk you again for choosing Golf Mill Chevrolet and we hope to see you again.

August 04, 2022

Fast, professional service. My service rep was outstanding. I wish they gave me a loaner. This is the first dealer I’ve used that didn’t give a loaner for an oil change. More

by Anon
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sigel
Aug 04, 2022 -

Golf Mill Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for choosing Golf Mill Chevrolet and we hope to see you again.

August 02, 2022

I feel confident going to this dealer as they have gotten to know me and my vehicle better. More

by GRABBERBLUEMAVERICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Dellas, Scott Sigel, Sean Thomas
Aug 02, 2022 -

Golf Mill Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit! Thank you again for choosing Golf Mill Chevrolet.

July 31, 2022

Very efficient with the service. Wish the car wash was open. That would be nice with leaving the dealer. More

by GEOFFY1976
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sigel
Aug 02, 2022 -

Golf Mill Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Golf Mill Chevrolet and we hope to see you again soon!

July 23, 2022

Beata, the service rep. was ver helpful & understanding. Excellent customer service, friendly smiling faces, nice & clean facility. More

by BURBAND1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beata ?? ?? ?? ?? ??
Jul 26, 2022 -

Golf Mill Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to Beata here at Golf Mill Chevrolet! We sincerely value your business and look forward to your next visit!

Jul 28, 2022 -

BURBAND1 responded

👍🙏🏻😃

July 16, 2022

I took my car in for a diagnostic, found out the isssue, $1300 later, the check engine light is on. Unbelievable. I left the service station a message and hope to hear back asap. More

by CANDICE_MM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Jul 19, 2022 -

Golf Mill Chevrolet responded

Hi, it is disappointing for us to hear that your experience was anything less than great. We would like the opportunity to address your concerns. Please reach out to us when you have a chance. Thank you, and we look forward to hearing from you. Take care! Mike Dellas Service Manager (847) 696-6541

July 04, 2022

Everyone was very accommodating with getting me in earlier than my appointment time and helping with the best deal at checkout. Thanks More

by ALWAYSLOLY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sigel
Jul 05, 2022 -

Golf Mill Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

June 29, 2022

Timed well (fast), good open for service availability. Employees were pleasant and seemed to be well-informed. More

by JONATHANHEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Dellas
Jun 29, 2022 -

Golf Mill Chevrolet responded

Jonathan - It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. We sincerely value your business and look forward to your next visit! Thank you again for choosing Golf Mill Chevrolet and we hope to see you again

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