Golf Mill Chevrolet - Service Center

The dealership is very clean and modern, and conveniently located. I am not sure that the service recommendations were correct and the estimated costs were high. located. I am not sure that the service recommendations were correct and the estimated costs were high. More

this is one of those reviews that you wish you could leave negative stars. The overall arrogance of the service manager only added to the issues. Our story began on October 10th, 2022, when my sons car leave negative stars. The overall arrogance of the service manager only added to the issues. Our story began on October 10th, 2022, when my sons car was towed to the nearest Chevrolet dealer. Two weeks later, $500 in uber bills taking uber to work,and several phone calls by us and a direct visit to the dealership (we couldn't get the service advisor to return our calls) we finally were able to pick up a loaner. and then the stories began, they claimed that he had a rodent nest in his engine area that had chewed wiring and components, including one they said they would order and install to see if it fixed the problem. (Mind you,in order for this part to be installed, they would need to take the entire transmission apart. Seemed odd, but we were told they would let us know so we could make a decision on whether we would fix the vehicle or not. We called a couple times, no updates. still waiting on the parts, blah blah. We finally just stopped calling. My son had a loaner to get to work, and we figured we would deal with it when this mysterious part finally arrived. Near the last few days of December, my son received a call asking, "When we were picking up the repaired vehicle, that had been ready since November 30th!? I called, very confused. Did the mystery part arrive? why did we not get a call to confirm an estimate to repair. She was as confused as we were. We were told a battery was installed and to come and pick it up. We headed there, only to talk to the service manager, who said, "I told her to tell you to wait until Monday as it still needs to be driven." Again, they didn't drive it sometime during the last 4 weeks it was apparently ready? We agreed to leave it, although, he pushed to get their loaner back (my son, would of had no way to go to work) The Dealer plate had expired on 12/31 and the service manager said "we would hate to see your son get in trouble for expired plates" Again, confused, we told him he couldn't return the loaner until we were certain he vehicle was repaired, so at least Monday. My son went to the dealership, and they changed the plate. Now, let me take this story back a bit. The mysterious rodent nest disappeared, with no evidence of such, and they claimed the car was good as new with just a new battery (which was installed without an estimate or our permission) We felt very uneasy, we all of the different stories etc...and my son and I were not about to pick up his car without my husband (who travels for work) with us. But, now, as we put off the service manager for a week (so hubby could go with us), he calls me, my husband (who is out of state), AND my son. He tells us he needs his loaner back, he would hate for something bad to happen, and our car paperwork and the repair were finalized. He was going to start charging us for storage. The loaner no longer has insurance... the list went on and on. He also told me that my son received 2 speeding tickets for 100 each, and those would need to be paid as well. At one point, he offered that we could pay on the phone and they could drop off his vehicle at work and pick up their loaner. I wasn't comfortable with this option since we had so many things going on here that didn't add up. Yesterday, my son and I had our first day off together in awhile, hubby was home. we took this opportunity to go to the dealership. The service manager was very stand offish with us. Ultimately, my son left the dealership. we stayed, paid "our bill" and left. In the car, on the way home, reviewing the tickets, we discovered they weren't even for my son's loaner! Are you kidding me? Clearly, I was angry when I called the service manager. He told me I'd been aggressive with him and was continuing to be aggressive. He kept talking over me and arguing regarding the tickets. He completely avoided answering me regarding Illinois State law requiring any repairs over $100 require an estimate. He ended by stating he would look into the tickets and would call back. Of course, he didn't call. There really was nothing to look into... my son's loaner was white, and the vehicle in question was black. and this morning, my son's car had the exact same issue as when it had been towed to them 3 months ago. NOW, once again, he is without a vehicle to get to work. we are back at square one. I am beyond angry. we have been lied to, cheated, and they have committed fraud here. DO NOT TAKE YOUR VEHICLE TO THIS DEALERSHIP EVER! More

Great service manager. Work done on a timely and professional manner. Why do I have to write 15 words? My two first sentences should have been sufficient 👎. Makes no s Work done on a timely and professional manner. Why do I have to write 15 words? My two first sentences should have been sufficient 👎. Makes no sense. More

Prompt service, kept me informed of all required maintenance updates, answered all of my questions, fixed a problem with my cameras, reasonable pricing. I'm a very satisfied Golf Mill Chevrolet cus maintenance updates, answered all of my questions, fixed a problem with my cameras, reasonable pricing. I'm a very satisfied Golf Mill Chevrolet customer. More

Fast Service and nice quiet day with good customer service. Very friendly staff. good work. service. Very friendly staff. good work. More

Every single individual I had the pleasure of meeting over at the auto service at Golf Mill was absolutely kind in every way possible, as well we incredibly welcoming. Levant, in particular went above an over at the auto service at Golf Mill was absolutely kind in every way possible, as well we incredibly welcoming. Levant, in particular went above and beyond to ensure I get exceptional customer service and provided me with support when making a decision about whatever it is that I needed to have serviced. Beta was sweet as can be and reassured me when I needed reassurance. I feel incredibly lucky and blessed to have met this team! My go to place when I am in the Chicago area. I will gladly drive from the city to Golf Mill simply because my experience there was nothing less than perfect! More

Humble Cary respect friendly project on time follow up focus knowledge on product flexible clean focus knowledge on product flexible clean More

Schedule appointment by phone. Person was helpful. I arrived a few minutes early. Was greeted by service agent. They asked basic questions and recommended additional upgrades. Wh Person was helpful. I arrived a few minutes early. Was greeted by service agent. They asked basic questions and recommended additional upgrades. Which I took. Work was done in a timely manor. Car works fine . I'm satisfied with the work. More

They don't do transmission work, which that's fine, that's not the reason for 2 stars. The reason for 2 stars is they said they would send it out to be worked on but then called back several days later that's not the reason for 2 stars. The reason for 2 stars is they said they would send it out to be worked on but then called back several days later and gave me back the car and said the techs are busy for over a week. I'm not mad that they didn't send it out or the loaner policy. I'm mad they didn't just say hey we don't do transmission here's a suggestion to another dealership. I wasted a week and had to get a rental when I could of still driven my car. Staff was very kind and understanding but some clarification would be great. More

Really bad costumer service,they don’t have communication .and they have so bad actitud , .and they have so bad actitud , More