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Goldstein Subaru
Albany, NY
305 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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305 Reviews of Goldstein Subaru
August 27, 2024
I would not recommend this dealership to service your vehicle. With an appointment, I was told it would take an hour and a half for my car to get an oil change. I gave two hours before checking in and vehicle. With an appointment, I was told it would take an hour and a half for my car to get an oil change. I gave two hours before checking in and the car was not ready for another hour and a half following that. I was told that the mechanic took his lunch break, even though he clearly was behind schedule. I had also asked for a car wash, which did not remove a bug splatter that had been on my front windshield nor did it remove a writing my child put on the back window. The service advisor I worked with, Sami, was polite, courteous and friendly, and did her best to be helpful. Though I was extremely frustrated and disappointed by the time, I got my car back. More
by mel.plans2prosper
Employees Worked With
I only worked with Sami, I did not work with the Internet department.
August 16, 2024
Goldstein Subaru is the best dealer that I have ever dealt with. It has been very responsive to my automotive needs and has a real concern for how I feel as a customer. dealt with. It has been very responsive to my automotive needs and has a real concern for how I feel as a customer. More
by radesorbo
Employees Worked With
Sean Balogh, Tim Temeyer, DJ McArdle
July 30, 2024
Goldstein Subaru has been a pleasure to work with especially the service department. The prepaid service package has proven to be a valuable asset. especially the service department. The prepaid service package has proven to be a valuable asset. More
by dloomis
Employees Worked With
Julian- Service Department
July 20, 2024
Fantastic! Robert Albright at Goldstein Subaru was really helpful. The experience was amazing. I’m really happy with the salesperson and the dealership. Thank y Robert Albright at Goldstein Subaru was really helpful. The experience was amazing. I’m really happy with the salesperson and the dealership. Thank you. More
by lisacramer
Employees Worked With
Robert Albright
July 19, 2024
Goldstien Subaru completely understood my concerns with the car and got it in and fixed in a very timely manner. I am very happy with the work and the customer service. I would like to give a special th the car and got it in and fixed in a very timely manner. I am very happy with the work and the customer service. I would like to give a special thanks to Sami Green for keeping me informed and helping getting the car in quickly. More
by damvolts
Employees Worked With
DJ McArdle
June 14, 2024
Superb customer service. Staff is professional, courteous and very helpful. Special thanks to Service Manager Brandon who took time to personally install STARLINK update on Staff is professional, courteous and very helpful. Special thanks to Service Manager Brandon who took time to personally install STARLINK update on my vehicle. Express Service is a big plus and convenience. Service is quick and efficient. Waiting area is clean and comfortable. More
by ASHLEY
Employees Worked With
service manager Brandon, DJ McArdle
June 07, 2024
The best. No pressure and immediate, efficient service. Amber Hayes was friendly, low keyed, knowledgeable and offered good advice on various options. The busi No pressure and immediate, efficient service. Amber Hayes was friendly, low keyed, knowledgeable and offered good advice on various options. The business person who met with us was very efficient in presenting all the options. More
by Catharinemchugh
Employees Worked With
Amber Hayes
