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Golden State INFINITI
Colma, CA
1 Review
Welcome to Golden State INFINITI!
Getting around San Francisco, Colma and Daly City, is much more fun when you're behind the wheel of a luxury vehicle like the INFINITI. If you've always wanted to drive an INFINITI automobile, it's time to make your dreams a reality by visiting Golden State INFINITI. Our inventory is filled with matchless new and pre-owned vehicles, and our helpful and friendly staff would love to tell you about some of our best models so you can confidently invest in the vehicle that's right for you. Looking to see all our inventory across our 20+ stores? Shop thousands of new and used cars near Colma at Wise Auto Group.
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Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1 review
March 09, 2023
I recently purchased a used Cadillac Escalade from Golden State Infiniti. After test-driving the car, the dealer had poor communication, and did not reach out or follow-up for an entire week. I have never ha State Infiniti. After test-driving the car, the dealer had poor communication, and did not reach out or follow-up for an entire week. I have never had a dealer try so hard to NOT sell a car. I ended up buying the car two weeks later. They offered to deliver the car to me at work in San Francisco. The night they were supposed to deliver it, they called me and said they weren't ready in time, and would deliver it the next day instead. The salesman offered to use e-sign to complete the documents, which I requested. The next day he showed up with the car, and with paper contracts, instead of the e-sign documents. My name was misspelled on the DMV paperwork, and I have yet to see if it was corrected. They provided a form for to me to sign stating that the vehicle was equipped with a front license plate bracket per state law, even though the vehicle was not. (It is the dealer's responsibility to provide a front license plate bracket at no cost to the consumer). The car was delivered with only a 1/4 tank of gas, and it was due for an oil change when they dropped it off. The tire pressures were also oddly off-balance, with the driver's side tires under-inflated, and the passenger side tires over-inflated. The dealer installed two newer tires on the rear wheels, however the front tires were the original from the manufacturer, and were 5 years old, and should have been replaced. This dealer also adds one of those bogus "Portfolio Glass etching theft protections" that doesn't really do anything. Because they install it on all of their cars, it is "Non-Negotiable" and they charge $1,000 for it. Essentially, a scam of a mark-up. I have recovered dozens of stolen cars in my career, and "Glass etching" does absolutely nothing to help with the recovery. The real issue with this car came six days after I bought it. I loaded up my family of six, including four young children, and drove the car to Truckee for a week of skiing. Just before we arrived in Tahoe, the car started blowing white smoke out of the exhaust. I limped it to a mechanic, and they confirmed that the head gasket was blown. I was now stranded 4 hours from home with my family, and no vehicle. I called the dealer to see if they could help me, and their response was, "Sorry, there's no cooling-off period." (If you don't know, a cooling-off period is a pre-agreed amount of time where you can change your mind and return the car. It has nothing to do with providing a warranty or guarantee on a vehicle that the dealership sold). I eventually got the car towed to a Cadillac dealer who tore open the motor and told me that the car had prior engine work done incorrectly, and that the head bolts had been left loose, causing the motor to overheat for months. This car had been in the Wise Auto Group dealer inventory for over a year, which means they were likely aware of the issue and did not address it. Even if they weren't, they should have stood behind a car that they had sold just 6 days earlier. Additionally, they clearly don't perform any type of pre-sale inspection, based on the neglect of maintenance on the tires and oil change. To add insult to injury, two weeks after buying the car I still had not received any of my paperwork or sales contract for the car. I made multiple calls to the dealership, who told me that they had just hired a new finance manager, who was "Catching up." Even if the new finance guy needed a few days, there is absolutely nothing about the paperwork that takes two weeks to complete. During most car sales transactions, the paperwork is handed to you in an envelope before you drive away. It was only after repeated requests that the dealer finally scanned and emailed me digital copies of the contracts. Three weeks later now, and I still haven't received the originals in the mail. I have purchased DOZENS of cars over the last 20 years. This dealer was the worst by far. More
by Chambersam
Employees Worked With
Jack Cottrell
