Back

Glynn Smith Chevrolet Buick GMC - Service Center

Opelika, AL

not yet
rated
45 Reviews

45 Reviews of Glynn Smith Chevrolet Buick GMC - Service Center

Sort by
May 08, 2025

The service department manager JP was very rude when I came into get my car serviced. Needless to say, I will not be going back there to get my car serviced or purchase another vehicle from the Glenn Smit More

by erikalrose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JP Harper
May 14, 2025 -

Glynn Smith Chevrolet GMC responded

The customer arrived for their service appointment ten days earlier than scheduled. Despite this, we worked her in, accommodated her, and serviced her vehicle. Thank you JP Harper Service Manager

May 14, 2025 -

erikalrose responded

I actually didn’t arrive 10 days earlier and JP was very rude and degrading.

May 26, 2023

Went in for service, had an issue that was easily taken care of. While I was waiting a member of their sales team asked if I would like to see the newer version of my car. I had time to look, but I was N More

by Billy22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jane Heaster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Norris sales
May 30, 2023 -

Glynn Smith Chevrolet GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, JP Harper | Service Manager | (334) 610-0676

December 31, 2022

Worst service ever. Had an appointment yet they took people that came in after me plus they couldn’t even do what I asked them to do. Also one thing was a recall which t More

by Prich3234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jane Heaster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Claridy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Clark
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Hillis
1.0
This rating includes all reviews, with more weight given to recent reviews.
DAS Reputation Management
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2023 -

Glynn Smith Chevrolet GMC responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please contact me at your earliest convenience to further discuss. Sincerely, JP Harper | Service Manager | (334) 610-0676

Jan 05, 2023 -

Prich3234 responded

This is just a joke. Not even everything that happened that day. They couldn’t even do what I went in for plus the minute I left the lot my right tire sensor went out. They never let GMC know they did the recall so I’m not sure they even did that. Went in for the recall and tire rotation however they didn’t do the tire rotation when I asked them to check my brakes. They then had to go back again and do my tire rotation so that means they took my tires off twice and then my tire sensor doesn’t work. I’m not even sure they they did my recall because they never notified GMC if it

Feb 02, 2023 -

Prich3234 responded

Would like to work with them but I don’t know how? No response to my complaint

February 05, 2022

Great dealer, very helpful and curious never disappoint, fixed right the first time. Thank you to everyone More

by donkoch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jane Heaster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Claridy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Hillis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Glynn Smith Chevrolet GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, JP Harper | Service Manager | (334) 610-0676

February 05, 2021

Honest, efficient, & easy to deal with. I have never had such quick & easy time purchasing a vehicle. I arrived at the dealership 40 minutes before closing & drove away in a new truck. More

by Wendell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Glynn Smith Chevrolet GMC responded

Wendell, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Michael Lee | Business Manager | 334-610-0676

January 23, 2021

Dealership was very professional, clean, and COVID-19 aware. I was greeted by everyone, hospitality was top notch. Richard Long was simply outstanding. I would recommend this dealership time and time aga More

by Happy GMC owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Long
Jan 25, 2021 -

Glynn Smith Chevrolet GMC responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, JP Harper | Service Manager | (334) 610-0676

October 11, 2020

Visited Glynn smith for service. Very disappointed that the service rep didn’t wear face covering. To me shows lack of concern for the health of their customers. More

by Face covering
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jane Heaster
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2020 -

Glynn Smith Chevrolet GMC responded

Your feedback has been forwarded on to our team and we are currently looking into this matter. Please call me at your earliest convenience so we can discuss your experience. Sincerely, Glenn Claridy-Service Manager | 334-610-0676

March 25, 2018

100% Excellence Fast service done by expert technicians. And dealing with the service people is always a good experience! We made it at 531 PM to drop the vehicle o More

by Auprofs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jane Heaster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2018 -

Glynn Smith Chevrolet GMC responded

We're so glad you had such a positive experience with us. Don't hesitate to reach out if there's ever anything else we can do for you!

February 19, 2018

Excellent They are always very helpful and professional. They are very personable and always know us when we call. Never any issues with having to return for More

by Happy With Glynn Smith Chevrolet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2018 -

Glynn Smith Chevrolet GMC responded

Thank you for your ind words about our dealership! We can't wait to see you again!

February 17, 2018

Customer friendly Everyone there is very courtesy and helpful very clean and fast on walk in service Highly recommended to others I know I trust them and tells More

by Jydy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Holloway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2018 -

Glynn Smith Chevrolet GMC responded

Thank you for your kind comments about our team!

1
...