Glockner of Ashland

EDIT: Today is 8 January 2025 and our vehicle is still sitting "waiting" on even more parts allegedly ordered 30 December 2024 after they FINALLY allowed for an after market thermostat housing to be used. sitting "waiting" on even more parts allegedly ordered 30 December 2024 after they FINALLY allowed for an after market thermostat housing to be used. Now, they say our $1100 misfires are a $4500 cylinder head replacement. Which we agreed to pay on 30 December 2024. We were told by Paual (again) she'd get the parts ordered 30 December and within 2-3 days they should be there. Did they call with any updates? Not to even convey the parts are a week late. Now we have NO IDEA when our vehicle will be fixed. At this point I'm ready to contact the BBB and Dodge directly. RIDICULOUS! Just say you can't fix it since clearly you all can't. Maybe by July it'll be ready? My husband, Shane, and I (Emily) took our vehicle in 16 December for diagnosis. Paula called us promptly to tell us that the labor would be for two hours, what parts would be ordered, and the parts were expected 18 December 2024. Wednesday 18 December came and went (with no calls from them) two weeks ago 1 January. They will NOT CALL YOU for updates. You have to call several times, leave several messages, wait several hours, and then get told the same nonsense that there's now no ETA for the thermostat. We offered to buy the housing ourselves from Mopar. We offered to call other dealerships for the part. We get stalled every time. We get told they won't take outsider parts. My husband is a disabled combat veteran. He has several appointments every month at the VAMC. We need our vehicle. We trusted them to do what they said originally. They didn't. We expected the occasional update, which we didn't get. And here it is, almost New Year's Eve. How long is a person supposed to wait? If Paula doesn't call us on her own accord, how can I trust she's calling around to other dealerships? Glockner taking their time and saying there's a backorder when Mopar shows otherwise is beyond me. They're charging us almost $1100 to fix two misfiring cylinders and replace the thermostat. That's not counting all the other money this is costing us because us having to wait. Delivery fees since we have no vehicle. I've had to reschedule appointments and surgeries will now be moved because of this. Rental car fees for the first week since we thought it would be just a few days. I wouldn't take them a Hot Wheels at this point to look at. We trusted the wrong ones and should've went somewhere else. If it wouldn't cost EVEN MORE money... I'd go get it and take it to someone else. This is ridiculous. We made them aware of this being our only vehicle and having to rent a car for a few days to keep some of his appointments he cannot miss. They knew this. Glockner is a joke. The service department is a joke. Paula knows our number. She could've called with something, anything. No, we had to call repeatedly and wait for several hours for a call back. She's a joke. Paula couldn't call us the minute she knew? She left us hanging in the wind. We're still flapping here. And I bet they still don't call, we'll have to keep calling every day now. Glockner doesn't care about it's customers, nor does it care about the most vulnerable ones like disabled combat veterans. Don't waste your time going here. The only way I'd change my review at this point is if my vehicle is done today. They've had 2 weeks and still nothing. They'd not be happy if I took 2 weeks to get back over there to pay them, would they? What is happening with these businesses just being garbage these days? We as customers need to band together and put our feet down. Downright distubring. More

The salesman was not pushed and if he didn’t know the answer he was willing to check into it to find out answer he was willing to check into it to find out More

HORRIBLE. Will never go back. 10/10 not recommend to anyone. Wasted my time and I had made an appt to see a car that didnt pass inspection, and they didnt call Will never go back. 10/10 not recommend to anyone. Wasted my time and I had made an appt to see a car that didnt pass inspection, and they didnt call to tell me..... More

I spoke with a salesman on Friday morning to get pricing on two new Ram Promaster’s they have online. He told me he would get me prices quickly and email them to me. I never heard back from him all day so I on two new Ram Promaster’s they have online. He told me he would get me prices quickly and email them to me. I never heard back from him all day so I called at 5:30 Friday evening. He answered and said he had been busy but had the prices ready and would email them to me. I never got them. I called Saturday morning and left a message. No response. I went online to the dealer website and clicked on a text link. I asked if someone would contact the salesman and ask him to contact me. Nothing. Then text link gave me some lame ballpark price. I finally emailed salesman again. He just responded telling me he though his boss had sent me the prices. Sure he did. If you are not in Ashland I would not try buying from this dealer. They obviously don’t want to sell to anyone on the internet. Worst customer service from a dealer in a long time. More

Very satisfied customer We purchased a used 2017, Jeep Cherokee Latitude, I simply love this vehicle, our sales people Roger, and Angie were very helpful and knowledgeable. We purchased a used 2017, Jeep Cherokee Latitude, I simply love this vehicle, our sales people Roger, and Angie were very helpful and knowledgeable. By explaining instruments in the vehicle I had no clue about. In a minimum of 2 hours we were driving vehicle home. I highly recommend Glockner, and these two sales people. I am a very satisfied customer!! And when needing a vehicle again, I will be back. More

Inconsiderate unprofessional service I had a service appointment and I left my truck with them for 24 hours for 3 recalls that they told me would take 90 minutes. They let the truck sit f I had a service appointment and I left my truck with them for 24 hours for 3 recalls that they told me would take 90 minutes. They let the truck sit for 24 hours and did not address the recalls. They asked me to bring it back a second day. My time and your time is not important to them!!! Their logo is " we make it easy" it needs to be changed to "we take it easy" They might repair your vehicle if they decide to get around to it. . If you get suckered into buying from these guys be prepared to go somewhere else for professional service More

Excellent service and experience This is the third vehicle I have purchased in my adult life and the first time using Glockner in Ashland, KY. I must say this was the easiest, fast ex This is the third vehicle I have purchased in my adult life and the first time using Glockner in Ashland, KY. I must say this was the easiest, fast experience I have had. Brent and Zach went above and beyond to make sure we got a great deal and everything went smoothly. I will definitely be recommending Glockner, Zach, and Brent to any family and friends who may be in the market for a new or used vehicle. More

Great Buying Experience!!!! Was a good experience Zach was not pushy just wanted to see what type of vehicle we were interested in and answered all our questions has followed up Was a good experience Zach was not pushy just wanted to see what type of vehicle we were interested in and answered all our questions has followed up with the sale Great Customer Service...don’t find that much anymore would recommend Glockner for anyone to purchase a vehicle. More

Glockner of Ashland Friendly and helpful staff. Decent priced cars.the whole buying process went pretty smoothly and didn't take as long as I thought it would. Got to dri Friendly and helpful staff. Decent priced cars.the whole buying process went pretty smoothly and didn't take as long as I thought it would. Got to drive away with a beautiful car! More

awesome place easy going people, nice and very easy to work with!! fast a with und easy very conveniently located!! willing to work u with price and excellent fina easy going people, nice and very easy to work with!! fast a with und easy very conveniently located!! willing to work u with price and excellent financing options More