Glockner Honda Toyota
Portsmouth, OH
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Always An Exceptional Experience I have been a Glockner customer for years, and every experience (sales, serivce, etc.) has always been great. Recently I traded in my Honda CRV for a I have been a Glockner customer for years, and every experience (sales, serivce, etc.) has always been great. Recently I traded in my Honda CRV for a 2012 Toyota Venza. I contacted Matt Groves (sales) because I had worked with him when I purchased my CRV two years ago. Matt provided excellent customer service. He patiently worked with me, answered all my questions, helped me weigh various options (comparing both new and used car options), and at no time did he try to pressure me into anything. I truly felt he had my interests in mind and was concerned about putting me in the right vehicle. When it came time for financing and the final paperwork, Peggy was awesome. She makes the whole process simple and easy to understand. I love my Venza and am very happy with my decision to purchase it. And I also love dealing with Glockners. They are honest and fair. I can't imagine ever going to any other dealership! More
KEVIN CASTLE MR CASTLE WAS OUR SALESMAN WHEN WE ARRIVED TO LOOK AT A NEW SIENNA VAN. I ASKED WHAT THEY HAD ON THE USED LOT AND HE WAS QUICK TO LOOK IT UP FOR US A MR CASTLE WAS OUR SALESMAN WHEN WE ARRIVED TO LOOK AT A NEW SIENNA VAN. I ASKED WHAT THEY HAD ON THE USED LOT AND HE WAS QUICK TO LOOK IT UP FOR US AND GO GET IT FOR US TO LOOK AT AND DRIVE. HE IS A VERY PERSONABLE SALESMAN AND WAS NEVER PUSHY. WE GOT A PRICE COMPARISON ON THE USED AND THE NEW SIENNA AND WAS ABLE TO STRIKE A DEAL THAT WE WERE HAPPY WITH. THE FINANCE TEAM WAS ALSO VERY EASY TO DEAL WITH AND WE LEFT THERE DRIVING THE USED SIENNA THAT WAS TOP OF THE LINE. More
Great Experience at Glockner Honda in Portsmouth I had been dealing with someone else on the purchase of my new Honda Odyssey. It was suppose to be an enjoyable experience but it was nothing but dif I had been dealing with someone else on the purchase of my new Honda Odyssey. It was suppose to be an enjoyable experience but it was nothing but difficult. I went to Glockner Honda and began dealing with Caleb Smith (Salesman) and Mike Holbert (Finance) and it was nothing but great. They were very helpful and very honest and kept in touch with me. I was looking for a certain color and it was unavailable at the time. They worked everyday for two weeks until they found what I wanted. I didn't have to call and ask they just kept me informed. Caleb Smith is a very nice young man and you will definitely like dealing with him. Thank you! I am happy with my purchase!!! More
Professional and Friendly Sales Approach I stopped in on my way to an appointment early in the morning Wednesday May 28th. After looking at a vehicle I hoped would fit my needs for a few minu I stopped in on my way to an appointment early in the morning Wednesday May 28th. After looking at a vehicle I hoped would fit my needs for a few minutes I was greeted by Tony Lafferty. We discussed what exactly I was looking for and why, however I had to inform him that it was just a quick stop in because I had somewhere to be. Upon leaving I inquired on the price of one they had just received and wasn't on his price sheet just yet. Since he was unsure of the price he did not try and take a guess or get my hopes up that it would be in my price range. Instead he politely asked if he could call me later with the price. To my surprise, Tony did not pull the pushy salesmen routine and call me within 5 to 10 minutes and possibly disturb my business meeting. I was very pleased that he waited until around lunch time to call which was perfect. The price sounded right so I set up a test drive for after my working hours. Upon test driving multiple Suv's and looking them over I found the one I wanted. Tony was then able to work with me to meet my budget and get me into a very nice Jeep Grand Cherokee. All that being said, I felt I could not have been treated better. Tony did an outstanding job. Glockner delivered my car to my house over 100 miles from their dealership so that I didn't have to inconvenience my wife to drive me back down. I would definitely recommend Tony Lafferty and the team at Glockner. More
Odyssey purchase We were very impressed by the way Gregg and Caleb worked together as a team. They were both professional and kind. Great business and super people We were very impressed by the way Gregg and Caleb worked together as a team. They were both professional and kind. Great business and super people to work with!!!!! More
Glockner Toyota I had the best customer service from this dealership than from any other I have ever encountered. I had called in advance to make arrangement to test I had the best customer service from this dealership than from any other I have ever encountered. I had called in advance to make arrangement to test drive a 2014 Toyota Avalon Hybrid. Kevin Castle had the car clean and ready for our appointment. We were not given any hard sales pitch which we appreciated but were given all information about the vehicle which we inquired about. We did have to wait about a week for the vehicle to purchase due to a manufacture's recall but were kept informed of the progress. The car had a shimmy in the front wheels and the service department realigned the tires which took care of that problem. The general manager, Greg, was extremely nice and was involved with our sale and made every effort to accommodate us throughout the transaction. We were made to feel like family and will recommend this dealership to anyone looking for a new Toyota or Honda vehicle. More
Danny Wooten Recently purchased a new Honda CRV from Glockner. Our salesman was Caleb Smith. This young man was courteous and professional. He was also very know Recently purchased a new Honda CRV from Glockner. Our salesman was Caleb Smith. This young man was courteous and professional. He was also very knowledgeable which made our car buying experience easier. More
Wonderful dealership to work with We had a great experience shopping/dealing with the Glockner family of dealerships. Mark Hall, our salesman, was just a great down to earth guy that c We had a great experience shopping/dealing with the Glockner family of dealerships. Mark Hall, our salesman, was just a great down to earth guy that cared more than just selling us a car. This was the most stress free buying experience at a dealership that we have ever had. I will recommend them to my family and friends. More
New Car Gary met us outside and was very knowledgeable but not pushy.Matt and the used car manager were also terrific! Thank You! All were very good at what t Gary met us outside and was very knowledgeable but not pushy.Matt and the used car manager were also terrific! Thank You! All were very good at what they do- also Gary went over all the cars features with me. More
Awesome I have been dealing with Glockner dealerships since 1980. Each time the service gets better and better!!!! As long as they are around, that is where I have been dealing with Glockner dealerships since 1980. Each time the service gets better and better!!!! As long as they are around, that is where I will get my cars. More