Glockner Honda Toyota

We live 420 miles away from this dealership (4-hour one way drive). We pursued a Glockner Certified Used vehicle purchase based upon online ads at Autotrader and Glockner websites with an advertised list p way drive). We pursued a Glockner Certified Used vehicle purchase based upon online ads at Autotrader and Glockner websites with an advertised list price of $28,989. The price was the same on both websites. Both ads included a $699 Glockner Guarantee Certificate (attached) which indicates in all capital letters that it is INCLUDED with qualifying vehicles: which this vehicle was. Per Ohio law, any advertised price for a motor vehicle represents the full price including all costs to the consumer except tax, title, registration fees and documentary charge. So, by law the Guarantee had to be included. We had asked our salesperson (Dave Peck) to remove the $699 Guarantee and provide a credit o the list price of the vehicle. He indicated that the cost was not optional and could not be removed and was already included in the price of the vehicle. This information conforms to Ohio law. We then moved on to the financing office (Stephen Russell) the vehicle cost was listed as $1,000 more than the list price. It also included an added line item cost of $699 Guarantee. He admitted there was a $1,000 “mistake” and corrected the mistake however he refused to remove the added $699. He stated it was not included the List Cost; it was an added cost. He advised us to walk away from the deal if we did not want to pay the additional $699. I told him that I couldn’t believe that we were the only customers to have ever complained about their false advertising - he shrugged his shoulders and indicated that we were not the first customers to have complained and added that “everyone has the opportunity to walk away from a deal.” As we had already invested 6 hours of our day with the trip out to the dealership (and still had another 4-hour drive to get back home), test drive and waiting for paperwork to be reprocessed, we reluctantly moved forward with the purchase. The next day, we reviewed the paperwork again and discovered an undisclosed added cost of $70. When we called Steve, he indicated that he was unable to determine what the cost was. He became very defensive saying that it had nothing to do with any Glockner process. He blamed it on the bank “likely mis-allocating a loan origination fee.” He said that he would contact the bank and try to figure out what it was and would call me back. In the meantime, I checked with the bank and confirmed that they did not have a loan origination fee. Upon his return call, he indicated that it was another Glockner error related to non-reimbursed tax based on the $1,000 error noted above. He advised that we would be reimbursed via a check they would put in the mail within the next couple of days. Later that day, I called the Used car Sales Manager (Jeff Doak) to discuss how we were misled by Glockner’s false advertising of the vehicle list price and frustrated that we experienced multiple financial “mistakes”. We felt that it was an entirely unprofessional transaction and they seemed to operate very unethically. And, just like the finance person, he simply said that we should have walked away from the deal. I told the Manager that we believed that the Glockner team’s actions were not only unethical but also illegal - and that there are Federal and State laws to protect consumers from exactly what Glockner did to us. I told him that I would endeavor to write as many candid reviews online so that I could warn others what to expect/look out for if they deal with Glockner. I advised that I would also be contacting several agencies to look into their business practices. He replied that I could go ahead and do that and that Glockner has been around for 100+ years; and indicated that they don’t break any laws. I replied that I understood his position, but did not agree. False advertising is a violation of consumer protection laws.The car-buying experience that we encountered is the epitome of why there are these types of consumer protection laws. More

Everyone was very courteous and helpful. We didn’t end up purchasing a vehicle at this time. It was no fault of theirs. We decided to wait till summer. But when we are ready we will definite We didn’t end up purchasing a vehicle at this time. It was no fault of theirs. We decided to wait till summer. But when we are ready we will definitely check out Glockner. More

YO YO Financing scammers, told us we were approved (I knew we were approved) and signed contract and 5 days later frantically calling back demanding we return new car or sign new contract with Toyota Fin knew we were approved) and signed contract and 5 days later frantically calling back demanding we return new car or sign new contract with Toyota Financial at a much higher interest rate. Didn’t say anything about returning down payment or our trade in, tried to sell extended warranty but then says the new car has lifetime powertrain warranty. Very deceitful dealership, sleazy high pressure sales tactics. Stay very far away from Glockner Toyota in Portsmouth Ohio. The owner of Glockner should contact me. Finance manager should be fired for incompetence, unprofessionalism, and engaging in Yo Yo financing scam, and overall attitude towards me and my wife.Manager told me this it not how Glockner does business but he has done nothing to fix this problem. More

Would not deal AT ALL! Recently had surgery on my knee and can’t drive. I explained my situation and they gave me a quote on my trade-in by pictures I sent in and VIN numbe Recently had surgery on my knee and can’t drive. I explained my situation and they gave me a quote on my trade-in by pictures I sent in and VIN number but said if I came in they could get me a better deal. I made arrangements for my elderly dad to drive me over an hour and the trade-in amount was exactly the same and very low I might add. The sales associate was super sweet and tried to get the manager to deal with me and he flat out refused to budge on the trade-in quote or the price of the USED vehicle I was interested in. I apologized to her and said if he’s unwilling to budge on anything then neither am I. I got my dad and we left. Very disappointed. More

Not a very pleasant experience. Worked with them a couple of weeks ago on a 4-Runner and couldn't make a deal work. Keep in mind that at that time, the 4-Runner was showing a $300 Worked with them a couple of weeks ago on a 4-Runner and couldn't make a deal work. Keep in mind that at that time, the 4-Runner was showing a $300 discount on their website, however I was quoted at MSRP. Not a huge deal. Fast forward two weeks. 4-Runner is still on their lot. On the morning of 3/7/23, that 4-Runner was showing a discount of $1,200 on their website, so I reached back out and started to work with the same individual I had before. He was going to get me a price on the 8th. I told him I was very interested and looked forward to that price as my plan was to pull the trigger and make the 500 mile drive. On that evening of the 7th, I was showing my wife the 4-Runner on their website and noticed that the price was discounted an additional $1,000 for a total discount of $2,200. At this point I am absolutely ready to pull the trigger. Texted the individual I was working with to let him know that, and all of a sudden he tells me, "oh, that price is for local customers, not for customers that are 500 miles away". Seriously??? You have it listed on both Autotrader and your website with a $2,200 discount. Shouldn't you let potential customers know upfront that the advertised price is only good for "local customers". So I guess since I live 500 miles away, my money isn't as good as someone who lives 5 miles away. I have never heard of this practice in all my years of buying vehicles. Then on top of that, I don't know where they are coming up with their lease prices. In comparing their 4-Runner with another 4-Runner I am looking at, their 4-Runner does have an $1,800 higher sale price, however I was quoted a payment of $784 per month with $3,000 down (plus 1st month payment) while the one I am currently working on was quoted at $676 with no money down (aside from 1st month payment). Same term and mileage. And yes I have confirmed with the second dealer that their lease pricing is correct. More

My experience was wonderful. Traci Fulks was wonderful to work with and went out of her way to help. work with and went out of her way to help. More

From beginning to end, the service was STELLAR! Thank you Andy Saltsman for listening to all my “wants & must haves” , and taking my busy schedule and concerns for Covid seriously. Your team handled my conce Andy Saltsman for listening to all my “wants & must haves” , and taking my busy schedule and concerns for Covid seriously. Your team handled my concerns with care and made my test drive smooth, by having the vehicle ready for me when I pulled up! All my questions were answered and the honesty appreciated. The service was second to none, and by far the easiest car buying experience I’ve ever had! I will always be Glockner customer! More

Great Salesman! Jimmy Falls was a great salesman, He was friendly and very informative but not pushy which we liked, He made the buying experience go as smooth as po Jimmy Falls was a great salesman, He was friendly and very informative but not pushy which we liked, He made the buying experience go as smooth as possible, More

Love my new Camry Stopped by Glockner Toyota to see if I could trade my Highlander in on a new Camry. A couple of hours later and I am driving home in my new Toyota Ca Stopped by Glockner Toyota to see if I could trade my Highlander in on a new Camry. A couple of hours later and I am driving home in my new Toyota Camry. The Salesman, Ted Gibbs, went above and beyond in making me comfortable and completing the deal. More

great deal I had moved 100 miles from the dealer I used for years. I shopped the Columbus area but did not find the deal I expected. I Called my old dealer, Gloc I had moved 100 miles from the dealer I used for years. I shopped the Columbus area but did not find the deal I expected. I Called my old dealer, Glockner Honds and talked to Andy Saltsman. I told him the vehicle that I wanted and he got back with with a deal that was much better than I had received form the Dealers here, I got the car I wanted at the budget I wanted. I would recommend Andy Saltsman and Glockner Honda to anyone looking for a new vehicle More