Global Imports BMW - Service Center

Terrible service Went in for an oil change and a warranty repair on December 7th. Picked the Z4 that day and within 10 miles the cooling system failed for lack of a cl Went in for an oil change and a warranty repair on December 7th. Picked the Z4 that day and within 10 miles the cooling system failed for lack of a clamp. We had to take the auto to a local shop paid $150 for repair, we had to replace all the coolant was told 1 clamp was installed backwards and another was missing. We spoke with the service representative at Global, Jermaine who was apologetic, and left 2 messages with the service manager Branden who was unresponsive. That’s the real issue, we own two BMW’s and to be treated with unprofessionalism and indifference is simply uncalled for. More

Service Sucks!!!!! My car was in for new battery. First, I had to wait for person in customer service to get off her PERSONAL cell phone to ask me if she could help me. My car was in for new battery. First, I had to wait for person in customer service to get off her PERSONAL cell phone to ask me if she could help me. My car was pulled around......while entering car I saw GREASE all over the area around my seat belt! I told someone and they took it back and had it cleaned up. Then, I realize that my automatic seat belt did not work. I informed the service advisor SEAN VILLALOBOS about it and he said it was not the dealerships fault. I told him they were working when I came in. He then informed me that he could have them take it back to service but it would take time! I was not happy and let him know about it...he then told me to have a nice day! He had informed me prior to my arrival that he would have a estimate on another repair that needed to be done on my car........... and that was not given to me!!!! I realized the next day that my daytime running lights are now not working!!!!! WOW!!!! I will take my car somewhere else so that they can get the MONEY!!! Global will be losing out on any future business from me and ALL of my friends and co-workers!!! I am telling everyone how bad the service sucks!!!! Trust me.....I know a LOT of folks that drive BMW's.....interested in BMW's......and they will not be going to Global!!!!!!! Don't go there!!!!!! I'm surprised they are still in business!!!!! More

2005 BMW X5 4.4 My first service experience with Global BMW was an extremely pleasant one considering the circumstances. I did not purchase my vehicle there, my warra My first service experience with Global BMW was an extremely pleasant one considering the circumstances. I did not purchase my vehicle there, my warranty was not back by BMW, and I was told upfront that the repair can sometimes be considered questionable by the warranty companies. Needless to say everything went smoothly, they treated me as if I had purchased my car from them, and Ryan Burke kept me informed throughout the process. I'm extremely satisfied with the outcome and I would highly recommend! More

Quality work I took my 2 BMWs for service and repair visits multiple times during the last 3 years at Global. I always get a loaner when it's available. The proble I took my 2 BMWs for service and repair visits multiple times during the last 3 years at Global. I always get a loaner when it's available. The problems were always properly identified and fixed. The last visit was for a repair on my 335is which had long crank during cold start and they replaced spark plugs, ignition coils and fuel injectors. The car now runs great after the repair. There was only one time when I had to wait half an hour to get to talk to the SA. All other visits were pleasant and smooth although neither of my bimmer was purchased here. Global imports operates in a community where the average customers are harder to please. Also there are tons of customers who drop off their cars here for service and repairs on a daily basis. I believe it's fair to say that the service department does a good job on average. More

My BMW Service Place This is the best service center I have been to yet. I travel a lot and get service from all over the country. I live in Atlanta and have had nothing b This is the best service center I have been to yet. I travel a lot and get service from all over the country. I live in Atlanta and have had nothing but great experiences from Global Imports. I have worked with several service people at this dealership all have been friendly and accommodating. I will keep coming here when I am in town. More

Service Nightmare Today I came in for service and ended up leaving with more than I bargained for. Upon arrival I checked in with my service advisor Brittany. She immed Today I came in for service and ended up leaving with more than I bargained for. Upon arrival I checked in with my service advisor Brittany. She immediately checked me in and shortly after my vehicle inspection she advised me of additional repairs needed to my vehicle. I was very reluctant to proceed due to my strict time constraint however I proceeded and authorized her to approve the repairs. She asked what time I needed to leave and I advised her that I had an appointment at 3pm that I could not miss and she notified me that I would be out of the dealership at 2pm. During the wait she checked in with me a few times and repeated that I would be out at 2pm. At 2:05pm she came to me and stated that my vehicle was almost done with the test drive and was headed to be cleaned. I waited patiently but I became a little resentful when it soon turned to 2:45pm and my vehicle was not around. After paying for my $960 repair I noticed my car coming around again displeased when I found it being parked on your lot with your other vehicles. I patiently walked over to the lot and received my key from an unknown gentleman wearing a green tee shirt that appeared disoriented. I proceeded to drive off your lot and as I proceeded towards highway 75 I opened my consul to find a pack of matches and a 1/4 in brown joint, ie. marijuana and ashes scattered. I became furious and immediately threw it out of the window and called your service department and notified them of what happened. I was then transferred to a service manger whose name I didn't write down because I was busy trying to make my 3:00pm appointment in Midtown, that I missed. He apologized and offered me an interior detailing to make up for the hassle. As a repeat customer and FORMER prospective buyer, I find this ordeal, handling and restitution offered to be insulting. Not only did I have an illegal substance and ashes in my vehicle, I am left with the impression that your staff members lack empathy and respect for consumers. I have never been treated so unprofessionally and left feeling so unfairly after spending such a large amount of money with any business. I do not use drugs or associate with drug users and was put in an extremely compromising situation that could have resulted in an arrest if pulled over and searched. In addition, I missed my 3pm appointment. I am highly offended and plan to utilize all social and professional media outlets including notification to the GA Inspector General and Better Business Bureau offices of this incident. In addition, I will not be returning next month to make my trade and upgrade. More

I started coming to Global BMW in 2009. Recently, I have seen a new service area and a new attitude. The people at check in are great and made sure my wife and I had a coffee to start our day. Steve Garvey seen a new service area and a new attitude. The people at check in are great and made sure my wife and I had a coffee to start our day. Steve Garvey has been my service guy for years and my cousin uses him too. Recently, my wife brought the car in for an oil change and a rattling noise under the car. Steve took care of her, changed the oil, and found out the rattle was something minor (and cheap). More

I purchased my car from Global in 2008 so I naturally chose to have them service it. BIG MISTAKE! My problem started in November 2012. I took my car in because the transmission seemed to be jumping, a chose to have them service it. BIG MISTAKE! My problem started in November 2012. I took my car in because the transmission seemed to be jumping, a warning light for the lights came on, and it was due for an oil service. Knowing that my CPO Extended Warranty was due to expire at the end of December, I asked them to give my car a thorough check to make sure everything was ok. They gave me a loaner vehicle and after an entire week, I picked up my car. The very next day, the check engine light came on and the service light came on. I called them back and my service representative Ryan Burke told me to bring the car back in. They then gave me another loaner vehicle. The very next day, the warning light in the loaner vehicle came on, so I had to take it back and get another one. In the interim, Ryan explained to me that my left side bulb was out and that they didn’t catch it the first time. I told him that my left bulb was always out and that I didn’t understand why they charged me to change the right side bulb before when the left one was out. After another “thorough” check, it was discovered that the entire bulb kit needed to be replaced…a repair costing $1,500 (not covered by the CPO Warranty). Needless to say, I declined. They also discovered that the power steering pump and some other cosmetic procedures needed to be completed. And why didn’t’ you catch all of this when you had my car for an entire week? Three loaner cars and two and a half weeks later, my car was supposedly completely fixed. Fast forward to May 2013. My engine light came on once again as well as the service light. I take my car back to Global and after performing a key read, Ryan tells me that my car needs an engine oil filter, oil service, two new tires and that they were going to diagnose the engine problem. He explained to me that the diagnosis was going to cost $109 (since the warranty expired) but if I chose to get any of the work done, there would be no fee. I asked him how it was possible for my car to need a filter and an oil change when I just had an oil service done in November. He proceeds to tell me that the filter is changed every other oil change. I ask him to look in the system to see when the filter was last changed and after a minute of searching, he tells me at the 44,790 mile mark….my car now has 86,500 miles on it!!! You haven’t changed my filter in 41,710 miles (over 3 years ago) and now that it’s out of warranty you want to charge me for it???? After seeing this, he says to me that he misspoke and that the filter should actually be changed every 3rd oil change. Really??? The service manager Brandon was nice enough to call me back and try to re-explain this to me but it was too late, the damage was already done. After performing the diagnosis, I was told that I needed a new thermostat…the charge, $627.76 ($435.88 or labor and the remaining $191.88 for the part, some misc. shop fees, and taxes). I kindly declined because the labor costs were just excessive for no reason. I asked him to call me back with the total repair costs for the tires and the alignment. He sent me a text message stating that the price would be $491.27 for the tires and $165.88 for the alignment for a total of $657.15. I told him to go ahead and fix those things. I picked up my car today and the invoice was $770.76. I asked Ryan to explain why the price was different than what he quoted me and he proceeds to tell me that they had to charge me for the diagnostic fee. HUH?? I say to him, “You specifically told me that as long as I got some of the recommended work done then I would not be charged for this fee.” He responds by telling me that since the thermostat caused the engine light to come on and I declined that repair, I was still being charged. HUH? I asked to speak to the service manager and was directed to Eldric Brown. Mr. Brown tells me that his service reps would have never told me that I didn’t have to pay a diagnostic fee as long as I got some of the work done because they all know that it has to be the work that the customer is complaining about and since I didn’t complain about the tires (which is what I ultimately had fixed) then they had to charge the fee. Side note…did you just call me a liar Mr. Brown? So I tell him that Ryan texted me with my repair numbers and he says to me, “Well he just didn’t include the diagnostic fee because you had already agreed to it.” HUH??? I have never, ever in my life experienced such poor service and such a lack of customer care by anybody related to customer service. I don’t mind paying for my car to be repaired but poor communication and horrible customer service are a BAD combination. They can keep the $113.61 difference, as it obviously means more to them than it does to me. I’d much rather take my money elsewhere. Strangely enough, my engine light and service light are now off, although I declined the repairs. Hmmm…. If this is supposedly one of Sonic Automotive’s “premier” Dealerships, I’d certainly like to see the criteria for judging because the standards obviously aren’t too high. My advice…take your car and business elsewhere! I wouldn’t let them service my mountain bike in the future! More