Global Imports BMW - Service Center

Perfect service and very efficient friendly assistance from Chandra Kent .there was no real waiting time.had warm lunch and we were on our way Recommend this dealership! from Chandra Kent .there was no real waiting time.had warm lunch and we were on our way Recommend this dealership! More

Very bad experience with the service department. Not worth going there again, I sure will service my BMW530I at another dealership in the future, picked up the car that supposed to be ready, not washed worth going there again, I sure will service my BMW530I at another dealership in the future, picked up the car that supposed to be ready, not washed nor vacuumed and even the oil change warning was not cleared after the service was done, not even sure they performed the service that I paid for. I think a Kia dealership will offer better service than yours. More

I paid for a tire already under warranty, I explained that and I'm returning for the 3rd time same issues. Nice facility but they can step up there game. that and I'm returning for the 3rd time same issues. Nice facility but they can step up there game. More

I’ve been working with Max for a few years now. He really goes out of his way to explain issues and listens to the problems. Good communication and when needed, is a great customer advocate! really goes out of his way to explain issues and listens to the problems. Good communication and when needed, is a great customer advocate! More

I just need to tell everyone how amazing Jamie is!!!!!!! While I am sure everyone in the service dept. is great, Jamie is amazing!!! She is so thoughtful and always seems to anticipate exactly what I need. While I am sure everyone in the service dept. is great, Jamie is amazing!!! She is so thoughtful and always seems to anticipate exactly what I need. Every time I come in (scheduled and unscheduled), she goes out of her way to ensure my experience is stress free! She is a definite asset to Global Imports overall! More

I am still waiting on a call back from the service manager Daniel. I have brought my bmw up there 3 times to get my brakes fixed and they are still not fixed. The service advisor told me that it was a manager Daniel. I have brought my bmw up there 3 times to get my brakes fixed and they are still not fixed. The service advisor told me that it was advised to her that b/c of my brakes they will always squeak. Every time I stop at red lights or parking lots and I get ready to park all you here is this loud squeaking. It’s really embarrassing. People will just look. I just can’t imagine bmw making performance vehicles and the brakes supposed to squeak that loud. I left a message on Daniel voicemail, no call back. Called again and the rep told me she will leave a note on his desk, still no call back. I will be reaching out to bmw relations as well. This is such a horrible experience. It’s sad that out of my busy schedule for a brand and dealer you trust continue to let you down. More