Global Imports BMW - Service Center

I am writing to express my frustration and disappointment with the recent service experience I had at your dealership's service center. I brought my vehicle to your center on August 27 for the service engine with the recent service experience I had at your dealership's service center. I brought my vehicle to your center on August 27 for the service engine light. Despite assurances that the issue had been addressed, I found that the problem persists, causing me both inconvenience and concern for my vehicle’s condition. I returned to your service center on October 8 to have the issue reassessed, only to be informed that I would be charged again for additional work for the same light. The problem should have been identified and resolved during the first visit. Being charged for further repairs suggests that the first service was incomplete or improperly handled. The "new" issue nearly a month later seems unlikely or planned by your business. Charging a customer to fix an issue that was supposed to be fixed on the first visit is unfair and does not reflect good business practice. As a customer, I should not bear the cost of your service center's failure to diagnose and repair the problem correctly the first time. Also during the diagnostic ,it appears that the back seat of my vehicle was unnecessarily removed, which I was not informed about prior to the service. The repair I requested was for the check engine light, and there was no indication that removing the back seat was required to perform this task. I am particularly concerned for the several reasons. The removal of the back seat does not appear to be relevant to the original issue I brought my vehicle in for, and I would like to understand why it was done. I was not notified in advance about the removal of the back seat, nor was I consulted regarding the need for this additional step. This lack of communication is unprofessional and has led to unnecessary concern and since the seat was removed without necessity, I am now worried about potential damage to the seat or related components during this process. I expect a detailed explanation of why this action was taken and why it was not communicated to me beforehand. If the removal was indeed unnecessary, I request that any costs or potential damages related to this action be addressed at no expense to me. As a loyal customer, I rely on your service center for professional and reliable work. However, this experience has led me to question the quality and transparency of your services. I hope this matter can be resolved promptly and without further complications. I look forward to your response and a swift resolution. Please contact me to discuss the next steps. More

I’ve tried for 2 days now to get in touch with a service director or general manager regarding a bad experience I’m having with my vehicle in their service department. For starters, I’d like to say that director or general manager regarding a bad experience I’m having with my vehicle in their service department. For starters, I’d like to say that Christina, the service advisor, has mostly been great to deal with on the issues I have had, so this review is in no way a reflection of her not doing her job well. The technician working on my vehicle originally diagnosed the issues improperly and incompletely. I had originally agreed to pay diagnostic charge but was told that would be waived or applied towards repair cost. I eventually agreed to a repair estimate. After that work was completed—I am told there’s still issues and the car needs additional parts replaced. The additional parts cost roughly 5 times what the initial repair estimate was—which is a staggering amount. I spoke with Christina regarding replacing the parts with OEM parts that I could provide for a much lower price. She explained there would be no warranty on that repair, but seeing as I could save thousands by doing it this way, I opted for that option. I asked Christina specifically to check with the technician and verify if any other parts needed to be replaced so that I could know a total all-in cost. She checked with the technician and got back to me that no additional parts would be necessary. I proceeded to order he needed parts. Upon the parts arrival, I am told that now the technician says I actually do need the additional parts that I was told we would not need to replace. That’s over $1000 more in additional parts. Since then, I have tried repeatedly to reach either the service director or general manager to rectify this situation. I’ve left messages with individuals and voicemails for multiple managers without so much as being called back or anything. At this point, they’ve had my vehicle for over 2 weeks and I don’t have a loaner vehicle or anything. This is the single worst experience I’ve ever had with a car dealer or service department. I would give zero stars if I could just due to the lack of communication or care from the management team. Their technician clearly did a poor job assessing the initial situation and now they think I should pay more than a vehicle is even worth to fix it. More

3 weeks ago I took my 2020 M440i for its yearly maintenance. It has less than 30k miles. I drove it the 25 miles home after the very expensive service was done. The next morning I got in my car to maintenance. It has less than 30k miles. I drove it the 25 miles home after the very expensive service was done. The next morning I got in my car to run to the store and about a minute from my house the engine coolant warning came on. Luckily I was only 2 miles from an auto parts store. Apparently there was ZERO engine coolant in my car. I immediately called Global Imports to tell them and the man in charge checked the records and said “Oh my god. I can see here the technician never filled it up. He did everything but that.” After a brief conversation about me having to go buy the coolant myself, he said he’d have the service manager call me that Monday to rectify the situation. It’s now been 3 weeks. I’ve called and reached out via chat and text nearly 10 times and every time I’m told that the SM will contact me quickly. 3 weeks and absolutely no acknowledgment from Global Imports about leaving my car with NO engine coolant. Terrible service and absolutely no accountability or acknowledgment. I’d never trust them to service my car! More

Professional, competent, friendly service Presented the available options Provided financial information Dealt with the service depsrtment available options Provided financial information Dealt with the service depsrtment More

Customer service or awareness at this location is abysmal. They've struggled to diagnose issues and have left my vehicle in worse shape than when I arrived. The service manager is non-responsive and abysmal. They've struggled to diagnose issues and have left my vehicle in worse shape than when I arrived. The service manager is non-responsive and does not honor service agreements. Do not visit this dealership. Even if you schedule an appointment for simple maintenance, expect a four hour minimum wait and your car will not be cleaned. Go to one of the other metro dealerships where you can receive good service. More

Avoid service at this location and go ANYWHERE else. Save yourself time and money. They’ll charge you for services you didn’t ask for and the service manager is incompetent and rude. Save yourself time and money. They’ll charge you for services you didn’t ask for and the service manager is incompetent and rude. More

Where do I start? I took my 2005 BMW 330CI ZHP to Global due to the driveshaft bearking wearing out, they charged me for a new driveshaft and a repllacement bearing. A I took my 2005 BMW 330CI ZHP to Global due to the driveshaft bearking wearing out, they charged me for a new driveshaft and a repllacement bearing. Afterwards the 'trouble' started, the Service Engine Soon light just seemed to have a habit of coming on within a few days of paying a thousand here, a thousand there, a thousand again, fifteen hundred here and there for 'lean bank' issues that just seemed to keep popping up. It first started with a smoke test that was coming up from underneath the hard plastic K&N intake tube that 'turned out' to be the lower intake boot (so evidently smoke 'doesn't' follow it's usual path but deviates by following the bottom of a ROUND tube to nearly half way to the top before splitting and rising. Replacement of the lower boot only led to the dealership having me drive the car ~40 miles and shut it off about half way to test the emissions (stupid law around Atlanta to colect money). Car drove and shifted fine all the way up and back. Global pulled it into the bay to run the emissions, naturally it didn't pass so they 'recommended' I take it home and drive it and bring it back the next day. Upon trying to pull the 330CI off the lot, it woulnd't go into gear. When the 6-sp DID go into gear, it went so far up it nearly hit the plastic cover. Shifting into second was stiting right on top of the neutral area, third went all the way up and fourth was the same as second (sat right on top and tended to pop out of gear). This was the FIRST time this had ever happened and ONLY started once they pulled it BACK in the bay to run the emissions (claiming they had to put it up on the lift to run the emissions, the plug is next to your left leg so evidently they have service technicians that are 10' tall. After days of waiting, they sent me a text asking if they could drive my car home overnight (evidently to run miles on it to get it to register for the emissions test). I noticed the testing they were sending me didn't quite seem right, Two new front tires were wore down to 5/32 and were the same as the old two (I just had to replace 2 tires with new tires a couple of months ago so I had them put them on the front which had received little to no wear (let's face it, curvy roads on the interstate are hard to find). Then I am told the 330CI's fuel pump had failed (30 minute job, right?), NOT at Global Imports under Christina Hernandez, try over $1200. (to disconnect the battery, remove the rear seat, pull back the carpet, take off 4 10mm bolts, remove the padding, disconnect an electrical connector, disconnect the fuel line, unlock the locking ring, pull the old pump out and reassemble in reverse). 30 minutes max right? NOT at Global Imports. Once they replace the fuel pump a couple days later, it's the Mass Airflow sensor (another $1100 estimate for unscrewing 2 bolts and replacing the MAF sensor (and the half second to plug it back in of course, At Global, probably take them 4 days to get it done bringing the 'new total' to over $2700. I contacted the service manager, incompetent.I contacted the General Manager Mark Tishler (who said he would return my call the next morning, 3 days later, haven't heard from him). This place is as corrupt as the federal government. To elaborate on the *star ratings*: The service department kept me waiting until I would be stuck in traffic for hours before getting me a loaner (that I couldn't get in and out of without a great deal of pain). Communications from the service department, LOL Good luck on getting them on the phone. When they send you a update. They send it to your phone (even if you don't have access to that type of service). Sanitizing the vehicle? There are STILL water spots on my car from where they washed it and when they pull the car out for me to pick it up, they move the drivers seat all the way to the front and move the temperature selector to heat when it's over 80 degrees outside). As far as a contactless experience, you will never have a problem NOT getting in touch with them, once they have your car, they avoid you like the plague until they can charge you an exorbitant amount for basic repairs while planning your next trip in your first time around. They try to get you to sell you your car so they can sell you a new one. It's a scam. Should you doubt my reviews, as soon as this can be completed, you will be able to hear our conversations online (as a former federal agent, all my calls are, and have been, recorded through the line. (part of my expertise was evidence collection for federal prosecution for my cases). LOL More

Provided expert service spur of the moment to allow us to drive to Texas with all Service up to date. All done within an hour by Francisco Torres and Brandon Nickerson. I suggest that you give the two of the drive to Texas with all Service up to date. All done within an hour by Francisco Torres and Brandon Nickerson. I suggest that you give the two of them a day off with extra pay. More

Beware! This dealership is guilty of price gouging! Please call other dealers &/or service centers to compare prices before coming to Global Imports. They charged me a 113% increase for labor on a simp Please call other dealers &/or service centers to compare prices before coming to Global Imports. They charged me a 113% increase for labor on a simple oil change and air filter replacement. That far exceeds what a fair price should be (even if you account for inflation). More