Global Imports BMW

Hail to the salesmen the salesmen made me feel right at home from the first moment we spoke. He was very knowledgeable in regards to every vehicle on the lot. I was infor the salesmen made me feel right at home from the first moment we spoke. He was very knowledgeable in regards to every vehicle on the lot. I was informed on the Best Buy for my buck and he saw to it that all went my way. The simplest car piurchase process I've endured. More

My personalized BMW experience Hello! I'm a seasoned BMW owner and have purchased new and pre-owned BMW's over the last 15 years, ranging from the 1994 318i to the 2016 535i. I've o Hello! I'm a seasoned BMW owner and have purchased new and pre-owned BMW's over the last 15 years, ranging from the 1994 318i to the 2016 535i. I've owned two M5's, a 2008 E60 and 2013 M5 F10. The M cars are my favorite! More importantly, I had a first class stellar experience at Global Imports BMW. Initially, I had some extremely minors problems; however, not only was that resolved quickly and professionally but also, with class and poise that one would expect from BMW. Thank you again Mr. Willy Morris (Moorehouse Will)! More

AWESOME Service!!!!! I have purchased many new cars in my life; however, this is my first BMW purchase and by far the BEST experience that I have EVER encountered at a dea I have purchased many new cars in my life; however, this is my first BMW purchase and by far the BEST experience that I have EVER encountered at a dealership. I was really nervous about this purchase, but the moment that I entered the dealership I knew that I was making the right decision. More

Great service and professionalism I worked with Tom Mastrione to buy a car this past week and could not be more pleased. He was professional, easy-going (not sales-y), kind, and quick I worked with Tom Mastrione to buy a car this past week and could not be more pleased. He was professional, easy-going (not sales-y), kind, and quick to respond at all points during the process...pre-sale, sale, and post-sale. I really appreciated his attention and service, and would highly recommend him and his team to anyone looking to buy a BMW. More

Best experience ever great professionalism there is no other place to buy a BMW Matt and Mr Vailes were amazing ...I will definately recommend Global imports and Matt and Mr Vailes to all my a there is no other place to buy a BMW Matt and Mr Vailes were amazing ...I will definately recommend Global imports and Matt and Mr Vailes to all my associates Thanks to all at Global Imports But especially Matt and Mr Vailes More

Just what I was looking for! I went to the dealer with a specific request and, even though it wasn't the easiest, they were able to accommodate all my needs and put me in the best I went to the dealer with a specific request and, even though it wasn't the easiest, they were able to accommodate all my needs and put me in the best car I could have wanted. More

Fantastic! Justin Oliver was our salesman and we had a fantastic experience... He was knowledgeable, helpful, thorough, patient, and most of all he provided a lo Justin Oliver was our salesman and we had a fantastic experience... He was knowledgeable, helpful, thorough, patient, and most of all he provided a low-pressure environment for us to make a decision with which we felt confident. I was hesitant try a new brand of vehicle- having previous experience primarily with Toyota - however I am loving this driving machine! Thanks Justin for all you did to help us make a great decision!! More

Great Service!!!!!! I bought a used X5 and was very pleased in the treatment I have received. I was treated like a new car buyer and Tyrone, my salesman, called to see ho I bought a used X5 and was very pleased in the treatment I have received. I was treated like a new car buyer and Tyrone, my salesman, called to see how I like the car and if I have questions or need an encore visit with a BMW genius. I feel I received a fair price for my trade and paid a fair price for the car I bought. Highly recommend this dealer! More

Customer Service Two simple words. CUSTOMER SERVICE. Saturday I take my vehicle in to be serviced for my tire. I receive a loaner vehicle, while I wait for completion Two simple words. CUSTOMER SERVICE. Saturday I take my vehicle in to be serviced for my tire. I receive a loaner vehicle, while I wait for completion of service. I receive a call to let me know that a tire has to be ordered and my vehicle will be ready on Monday. Ok, that's fine. Come Monday, "Ma'am the mechanic quoted the wrong receivable date for the tire. We will receive the tire late today and your car will be ready on Tuesday." Ok, that's fine. Tuesday passes. I receive a call on now Wednesday that my vehicle is ready to be picked up....after four days. Ok, whatever, that's fine. On my way to pick up my vehicle, I am rear ended on 285 in 5 o'clock traffic. Great, perfect end to a work day right. The officer takes our information and fills out the report. Now, if you didn't know this let me inform you, they no longer give you the report with the driver's information you have to wait 2 days for the report to be posted online. But, the officer lets me know that it is not my fault and her information will be posted in that time. Ok, whatever, that's fine. The kicker is, I get to BMW and tell them what occurs on my way there. They let me know that essentially "ma'am we don't care. You signed this agreement that you would return this car in the shape you received it. We will not wait on the report that shows you were not at fault. Even though, you were REAR ENDED. You will have to file a claim and pay the $500 deductible. We guess maybe that your insurance will reimburse you. We will not extend the courtesy and wait to Monday for the report on a LOANER VEHICLE. Never mind, that we have 500 other vehicles on the lot. Never mind, this is not only loaner vehicle we have. Never mind, that we're taking it to our own collision center anyway. And certainly, never mind that you just paid $300 for service to your own vehicle after holding it for 4 days. NONE of that matters. We want your $800 please." Oh, and that's not the kicker. So, once I return home after that fun adventure I realize that I left my garage opener in the loaner vehicle so I could not get in my house. I call back to say as much and I'm coming right back to the dealership to pick it up...what was the first thing the customer service desk attendant states to me you ask "Ma'am, we're closing in 10 minutes, I'll have to speak with the manager." As if to state, "You are sh** out of luck." RIDICULOUS! Why would you need to speak to anyone about waiting 10 more minutes for me to come back to get my garage opener? Anyone? I will never ever come back to this dealership again. If anything, I want to turn in my car and pay whatever fees I need to pay to go with a competitor. All it takes is good customer service and that did not happen here. More

Excellent The salesman was very helpful in all my request and concerns. I was very happy with the whole experience. I would recommend this dealer to anybody. The salesman was very helpful in all my request and concerns. I was very happy with the whole experience. I would recommend this dealer to anybody. More