Global Imports BMW

Great friendly service. I was just thinking about buying a new car. I was in the area and figured I would stop in and see what the store was like. They knew I was there to bu I was just thinking about buying a new car. I was in the area and figured I would stop in and see what the store was like. They knew I was there to buy , but treated me just as if I was. Plenty of car selection and a very overall friendly store . More

Excellent Service I would recommend Global to friends and family. The dealership employees are friendly and curtious.Its a comfortable atmosphere. I would highly recomm I would recommend Global to friends and family. The dealership employees are friendly and curtious.Its a comfortable atmosphere. I would highly recommend Global if you're looking to purchase a BMW. More

Excellent new car buying experience. I was looking to lease a BMW and was referred to Global Imports. It was hands down one of the most pleasant and stress-free car buying experiences I was looking to lease a BMW and was referred to Global Imports. It was hands down one of the most pleasant and stress-free car buying experiences that I have ever had a dealership. I felt very valued by the whole staff. I had the pleasure of working with Robert Rego in sales who was knowledgeable, honest and thorough. I would definitely recommend Global Imports if you are looking to purchase a new car. More

Global Experience Rick was a wonderful salesman and was attentive to all of our needs. He listened and cared about customer satisfaction. He was not pushy at all. His g Rick was a wonderful salesman and was attentive to all of our needs. He listened and cared about customer satisfaction. He was not pushy at all. His goal was to accommodate us and end up with happy buyers. Everyone else there was equally as caring. More

Absolutely Disgusted with Global Imports BMW! If I could rate this with 0 star I would but unfortunately I have to give it at the most 1 star!!!! I am absolutely outraged as to why I paid $1984.91 If I could rate this with 0 star I would but unfortunately I have to give it at the most 1 star!!!! I am absolutely outraged as to why I paid $1984.91 including a disposal fee for my tires that were still like new for faded tires that have been sitting in the warehouse for the 2-3 years. I never got a chance to pick out my tires for myself. I asked them for an exact match and was given the runaround and flack because they gave me old tires and I wanted my tires back. They didn't want to let me speak to a manager. They didn't want to give me my tires back. They didn't want to give me a refund. This was THE WORST experience I have ever had at Global BMW. I suppose they figured because I was a black woman that I didn't have the common sense to recognize quality. They were too busy being concerned with How I was able to drive a BMW and Why my mileage was so low instead of focusing on replacing my tires with the equivalent of what was already on my vehicle. When I asked to speak to a manager, I kept getting the runaround! Why? I waited at the dealership all day Friday, came back on Saturday and still got the runaround on Monday. And here it is Tuesday and my car is STILL sitting at the dealership. I am completely disgusted with the customer service Global Imports BMW has displayed. They even damaged my rim and had the audacity to tell me that the damage was there prior. I look at my car EVERYDAY!!!! I know what condition my vehicle was in before bringing it into the shop and for me to have paid for service that was completely despicable. I kept getting put on hold every time by the female receptionist in the service department and she NEVER transferred my call to the manager. My car is housed in the garage and professionally cleaned. They refused to give me back my tires. They lied and said they no longer had my tires. I don't understand why I paid so much money for less than mediocre service. Global BMW will NEVER have my business ever again!!!!!! I am appalled at tire manager, Randy, who was completely disrespectful, rude, oversized, and horrible customer service who refused to assist with the problem. They were too busy trying to argue with me about MY car. I feel as though they are holding my car for ransom! Nobody wanted to provide a business card with their information on it. They refused to let me talk to the general manager. I am disgusted with Global Imports BMW! More

Excellent Customer Service!! My husband and I visited the dealership while in town from Alabama on a leisure trip. We didn't expect to meet a salesperson that was as generous and My husband and I visited the dealership while in town from Alabama on a leisure trip. We didn't expect to meet a salesperson that was as generous and upfront as Morris. He let us know that he would do his best to get me the vehicle that I wanted and that's exactly what he did! He followed up in a timely manner and wasn't pushy to make the deal. He provided the utmost professionalism that we truly appreciated! Therefore, we give him an excellent rating for the entire deal as he did exactly what he said he would!!! More

"Gold Star Customer Service" Upon arrival at the Global Imports facility, I was greeted with "Gold Star Customer Service". My Client Advisor Nubian Holmes was extremely helpful an Upon arrival at the Global Imports facility, I was greeted with "Gold Star Customer Service". My Client Advisor Nubian Holmes was extremely helpful and knowledgeable regarding their current BMW inventory. Nubian along with Victor Traitel presented an affordable offer on a 2017 Convertible that I could not resist. My financial transaction with Business Mgr Rich Lander was effortless and completed in an timely manner. I have been a repeat customer since 1999 and will continue to sing their praises. I love my new Convertible!!! More

Very Helpful Rick Hern provided excellent customer service. He listened to our expectations and helped deliver the vehicle we wanted to purchase. Very satisfied Rick Hern provided excellent customer service. He listened to our expectations and helped deliver the vehicle we wanted to purchase. Very satisfied was the entire process. Everyone displayed courtesy and demonstrated professionalism. More

New car purchase I was looking for a new car and I got paired with a man (Steve) and he was more just about a sale, so I asked to be paired with someone else and was l I was looking for a new car and I got paired with a man (Steve) and he was more just about a sale, so I asked to be paired with someone else and was linked up with Ray Lawson. He kept it real with me, and answered all my questions! He was very friendly, and got me a good deal and was able to give me a decent price on my trade-in. If you need a great car specialist, then ask for Ray Lawson. Also, the business manager, Damion Ingram was great as well. He went over all options for keeping up maintenance on the car!! More

EXCELLENT !!! WITH EVERTHING Bennett patience was AWESOME!! I am not a very easy person to please when it comes to purchasing large ticket items I have many questions I mean many Bennett patience was AWESOME!! I am not a very easy person to please when it comes to purchasing large ticket items I have many questions I mean many questions and Bennett address all of them and more . He followed up with calls , he was there when he said he was going to be there ,. Customer Service is very very important to me and he checked all the boxes. He is a Great asset to the BMW family . Renee was Awesome also he explained all the finance information answered all questions and believe me I had questions he address all and more of my concerns . I walked away from there feeling that I made a great choice,. More