Global Imports BMW

Awesome experience! Leased a 530i last month and had an easy, awesome experience. Nazeeh Majeed was our sales rep and he made everything effortless with great attention Leased a 530i last month and had an easy, awesome experience. Nazeeh Majeed was our sales rep and he made everything effortless with great attention to detail. Jean DuBois and Renee Hess made the deal work and were great, too. The check engine oil light came on last week and drove into service bay. George and Collin were awesome and made it an easy, pleasant experience. This is our 3rd car from Global Imports (our 4th BMW) and this dealership is the best all around! The staff goes over and above in all categories. That's why we will keep coming back! Tom and Angie Lewis More

The absolute BEST experience! In my previous experiences, getting my car repaired was NEVER an enjoyable experience ... hidden costs, unexpected delays & up-charges for items not 1 In my previous experiences, getting my car repaired was NEVER an enjoyable experience ... hidden costs, unexpected delays & up-charges for items not 100% necessary have always left a negative impression on me - I've experienced every possible problem when dealing with auto repairs .... until I met Chris & Chance at GLOBAL IMPORTS BMW. They were - by far - the most responsive, dedicated, professional team of individuals that I've ever worked with in the auto industry and I ended up having a fantastic experience while dealing with a very tricky & difficult automotive repair. Chris & Chance - thank you so much for making this experience enjoyable and for instilling a level of trust with me and our family! We will be back - every time - when we need future maintenance and/or repairs! THANK YOU FOR EVERYTHING! More

Royal Treatment!! This is my 3rd BMW from this dealership and they made my experience absolutely wonderful. I feel that I get the best deal possible and I'm treated li This is my 3rd BMW from this dealership and they made my experience absolutely wonderful. I feel that I get the best deal possible and I'm treated like royalty. The manager, Mark Tishler and my sales person, Lambro are absolutely the best! They are very accommodating and made me feel like family. I wouldn't think of buying my BMWs anywhere else! Thanks Mark and Lambro!! More

Unethical dishonest Wanted to lease an X2.... sales manager lied over and over about the pricing. Absolutely lied... we left and bought the car from Nalley. Beware Wanted to lease an X2.... sales manager lied over and over about the pricing. Absolutely lied... we left and bought the car from Nalley. Beware More

Change oil, nightmare! Change oil took more than 2hrs, after the car was completed and parked outside lady in the Service counter cannot release the car because she had no p Change oil took more than 2hrs, after the car was completed and parked outside lady in the Service counter cannot release the car because she had no paperwork from the Service advisor (waited another 15-25 minutes) before the Service advisor showed up. Upon inspection there are drops of grease on top of the vehicles trunk. "No car wash"...at which point they normally do for my other BMW 3 Series after any Service done. Upon opening up the hood, there are splattered oil and white like spots (probably brake cleaner spray) all around the engine, hoses, etc. Oil change Service "reset" on the system cluster not performed. Very slappy/poor Service. Not happy. :-( More

First service for X1 Excellent staff, facility, and attitude of everyone involved. Also had the opportunity to drive some new M cars since they had the BMW experience on h Excellent staff, facility, and attitude of everyone involved. Also had the opportunity to drive some new M cars since they had the BMW experience on hand that day. More

You Will Regret Purchasing Here Believe when I tell you to NEVER purchase a car here, I mean it from the depths of my soul! They made it seem as though they were helping me in choosi Believe when I tell you to NEVER purchase a car here, I mean it from the depths of my soul! They made it seem as though they were helping me in choosing the correct car with the right loan and everything they said was false. The car they sold me was giving me issues as soon as I drove off the lot; I was back at the dealership 2 days later, very similar to what happened to me at their sister dealership. I ended up trading the car in 2 weeks later. I went back to find out if I could get a refund on some warranties I had purchased and the Finance Manger Rich Lander said I “didn’t need to get angry” with him, which is so far from the truth. I had to explain the difference of aggravation (because he didn’t want to look up the information) and anger. I am never the one to play the race card but it seemed as though he was tying in anger with me being a black female. I’ve left messages for Peter Dearsch With no response. From my experience the Sonic group is not a good place to do business, I mean you are giving them 10’s of thousands of dollars whether it’s through cash or a loan. The only good encounter I’ve had throughout this dealership was Ross and he lied to me as well, whether he knew it or not. Find out factual information before giving it to your customers. Also be careful of the finance manager inflating your interest rate for their financial gain which will cost you thousands. I will now have to file a BBB complaint based on what they did. And if there is question about the interaction between Rich and I, I have it saved to my voice memo on my phone. Update: they called me saying they wanted to resolve my issue without actually resolving the issue and made no mention of their racist (from my interactions with him) manager. There are other BMW dealerships (Gwinnett BMW, Nalley) that will treat their customers with respect and not take advantage of their consumers. More

A Great Experience I had routine service on my BMW X6. I dropped the car off with lots of pollen. It was retuned sparkling clean inside and out. My key fob battery was a I had routine service on my BMW X6. I dropped the car off with lots of pollen. It was retuned sparkling clean inside and out. My key fob battery was also low and it was replaced while I was there. Plenty of accommodations for customers while they wait for their vehicles too. Overall it was a great experience. Business logo Customer Feedback Survey Thank you for your feedback! I had routine service on my BMW X6. I dropped the car off with lots of pollen. It was retuned sparkling clean inside and out. My key fob battery was also low and it was replaced while I was there. Plenty of accommodations for customers while they wait for their vehicles too. Overall it was a great experience. Click to Copy DealerRater Cars.com More

Global Imports is amazing Nic Odom (William) who was my service adviser was absolutely amazing and a spot on example of what customer service should represent. He truly made th Nic Odom (William) who was my service adviser was absolutely amazing and a spot on example of what customer service should represent. He truly made the experience memorable by his genuine attitude and excellent customer service that showed me he and BMW cared which is a rarity really with any of my past experiences with BMW dealerships and I’ve been a 15 year customer now but never Global Imports except maybe a one off service and a life long fan of BMW cars and definitely a life long driver. I recently decided to change my go to center because of a really bad experience at Nalley BMW in Decatur where they took less than zero responsibility for totaling my wife’s old X3 on a test drive after repairs (thanks again Nalley for being an embarrassment to your manufacturer - Nalley BMW actually treated me like i had a disease because they didn’t want to admit any responsibility because they were scared babies probably worried I’d sue them) and Nic just won Global Imports all my wife and I’s future business. We also had a great experience buying my wife’s car from Global Imports around 6 months ago so this sealed the deal honestly. Thanks for really going above and beyond on this. Impressive is an understatement. First time I’ve ever felt good leaving a BMW dealership so thank you Global Imports. Nic, you have restored my faith in car dealerships. More

Fraudulent Misrepresentation The service team at Global Imports is horrendous. I was told that I needed an oil change, brakes (front and rear), brake pads, brake fluid flush and t The service team at Global Imports is horrendous. I was told that I needed an oil change, brakes (front and rear), brake pads, brake fluid flush and tires. My warranty expired, so I purchased an extended warranty to cover the services. Two days later, I scheduled an appointment to have the services performed; unfortunately, I did not need any of the services that were required. I took the car to BMW Gwinnett and they checked the car to find the car is in perfect condition. This entire experience is very unprofessional. I am not satisfied with the service nor am I satisfied with the outcome. This is very frustrating. No one seems to care. Global Imports BMW = Hustlers. More