Global Imports BMW

BMW X5 The service was quick and straightforward. All team members are friendly and very knowledgeable. Paperwork was ready by the time I came to finalize The service was quick and straightforward. All team members are friendly and very knowledgeable. Paperwork was ready by the time I came to finalize the deal. Purchased two X5s. More

Simply the best and easiest auto purchase I have ever had. My salesperson, Veronica, and finance manager, Ray, were AMAZING. They made me feel like a valued customer. had. My salesperson, Veronica, and finance manager, Ray, were AMAZING. They made me feel like a valued customer. More

Consistently Poor Customer Service I had an appointment at 8 A.M on November 27th. I arrived at 7:35 A.M and didn't get approached by the 10 Service Agents (I counted them) in the bay u I had an appointment at 8 A.M on November 27th. I arrived at 7:35 A.M and didn't get approached by the 10 Service Agents (I counted them) in the bay until 7:45 A.M. During the ten minutes of inactivity, I was sitting in my car with my door open as this is a normal request from the service agents. I was the only customer that drove in during the ten minute time period. I am very disappointed in the service received today at Global Imports BMW. I only go there because of their close proximity to my home. I've come to expect poor customer service. Over the past 30 months, I've had tires put on backwards, new parts not available and only noticed after my car has been completely taken apart, plus several other issues. If you check your survey system for any previous poor ratings from me you will not find one because, I wasn't sent the survey when the experience was recognized as poor by the Service Agent and I didn't make the extra effort to report the issue. I've only driven BWMs since 2002, however, my loyalty to the brand has run out in-part due to poor customer service at this dealership. Regarding today's service, I'm rating it a 3 because, Michael Innocent made a great effort to meet my needs only after I was ignored for ten minutes. Please do not categorize this feedback as an emotional rant. I've waited several hours to think about my response to ensure it's laced with facts instead of emotions. If I could offer a fix to executive leaders, I'd say invest in your service agents' training and development because, they interface with customers who are paying and generating a key revenue stream for the company. More

Seamless and Wonderful Rene Hesse, Lambro M., and the team were simply wonderful. Seamless process from start to finish including some fun learning that was SO HELPFUL from Rene Hesse, Lambro M., and the team were simply wonderful. Seamless process from start to finish including some fun learning that was SO HELPFUL from Abel one of the geniuses on staff. I am thrilled with my purchase, my payment options, and my experience. Thank you Global BMW More

Amazing experience with Bennett and (Amal?) the Finance team. I was able to get my deal information before coming into the dealership, no back and forth haggling, and an extremely easy time in finance. If team. I was able to get my deal information before coming into the dealership, no back and forth haggling, and an extremely easy time in finance. If all my experiences are like this, they have a customer for life! More

Parker Allen and Rich Lander helped me to get into my first BMW. Great team. Awesome experience from online to driving my car. Everyone was “guest” centered. I highly recommend them to anyone. first BMW. Great team. Awesome experience from online to driving my car. Everyone was “guest” centered. I highly recommend them to anyone. More

Travis Robinson & Jean DuBois at Global Imports 10 PLUS! We were made to feel like we were special and appreciated from the time we stepped through the doors into the showroom and met Mr. Jean DuBois . Trav We were made to feel like we were special and appreciated from the time we stepped through the doors into the showroom and met Mr. Jean DuBois . Travis Robinson was great to work with on our purchase. Super nice guy and highly recommend him! We did not feel any pressure to purchase and the price that we were given was the best we could find at any of the other local dealerships by a long shot. We highly recommend this dealership and would purchase there again. 10 out of 10!! More

Travis Robinson in sales at GLOBAL Imports is Amazingly impeccably professional. Travis entire personality is that of a mild mannered calming relaxing understanding spirit...such made me TRUST HIS VIEWS WI impeccably professional. Travis entire personality is that of a mild mannered calming relaxing understanding spirit...such made me TRUST HIS VIEWS WITHOUT A DOUBT....actually he allows customers to tell what they are looking for in a car..it is at this time when he shows his inventory ..Travis never rush his customers.After I PURCHASED my car, Travis got into the car and went over everything in detail...he bluetooth my phone for me...also I even got a follow up call letting me know I call with any questions about my car...TRAVIS is every Company "Prefect ideal employee as he paints an impeccable picture for GLOBAL Imports! Travis rating is a PREFECT 10 plus 100% plus. IN EVERYTHING! Now Travis is officially My Family " Go to person" for purchasing a Global Imports BMW/ GLOBAL ANYTHING! Bswalker7 More

Best Dealer and Experience EVER!!! This is my first experience with BMW and I must say it was FANTASTIC!!! I had been speaking with Ferd since earlier this year about purchasing a new c This is my first experience with BMW and I must say it was FANTASTIC!!! I had been speaking with Ferd since earlier this year about purchasing a new car, but I hadn't made up my mind yet. He kept in contact with me,alerting me when new cars that met my preferences were available and checking to see where I was in my decision making process. Last week I finally decided to move forward and Ferd worked tirelessly to ensure that I got exactly what I wanted and what fit my needs. From the test drive to the search for vehicles to the finance process, everything was top notch. Renee was very patient and friendly while being professional and efficient. He definitely made what is normally the least favorite part of the buying experience comfortable, unintimidating and the best auto financing I've ever had. I look forward to a long relationship with Ferd, Renee and Global Imports BMW and I will be sure to tell all my friends to go see Ferd the next time they're thinking of purchasing a new vehicle. More