Global Imports BMW

Great experience overall. Greg (sales) was top notch as was the rest of the staff Greg (sales) was top notch as was the rest of the staff More

Great dealership. Very easy car purchase. The salesman Tyrone was very helpful and informative, and continues to be a resource. Very easy car purchase. The salesman Tyrone was very helpful and informative, and continues to be a resource. More

Where do I start? I took my 2005 BMW 330CI ZHP to Global due to the driveshaft bearking wearing out, they charged me for a new driveshaft and a repllacement bearing. A I took my 2005 BMW 330CI ZHP to Global due to the driveshaft bearking wearing out, they charged me for a new driveshaft and a repllacement bearing. Afterwards the 'trouble' started, the Service Engine Soon light just seemed to have a habit of coming on within a few days of paying a thousand here, a thousand there, a thousand again, fifteen hundred here and there for 'lean bank' issues that just seemed to keep popping up. It first started with a smoke test that was coming up from underneath the hard plastic K&N intake tube that 'turned out' to be the lower intake boot (so evidently smoke 'doesn't' follow it's usual path but deviates by following the bottom of a ROUND tube to nearly half way to the top before splitting and rising. Replacement of the lower boot only led to the dealership having me drive the car ~40 miles and shut it off about half way to test the emissions (stupid law around Atlanta to colect money). Car drove and shifted fine all the way up and back. Global pulled it into the bay to run the emissions, naturally it didn't pass so they 'recommended' I take it home and drive it and bring it back the next day. Upon trying to pull the 330CI off the lot, it woulnd't go into gear. When the 6-sp DID go into gear, it went so far up it nearly hit the plastic cover. Shifting into second was stiting right on top of the neutral area, third went all the way up and fourth was the same as second (sat right on top and tended to pop out of gear). This was the FIRST time this had ever happened and ONLY started once they pulled it BACK in the bay to run the emissions (claiming they had to put it up on the lift to run the emissions, the plug is next to your left leg so evidently they have service technicians that are 10' tall. After days of waiting, they sent me a text asking if they could drive my car home overnight (evidently to run miles on it to get it to register for the emissions test). I noticed the testing they were sending me didn't quite seem right, Two new front tires were wore down to 5/32 and were the same as the old two (I just had to replace 2 tires with new tires a couple of months ago so I had them put them on the front which had received little to no wear (let's face it, curvy roads on the interstate are hard to find). Then I am told the 330CI's fuel pump had failed (30 minute job, right?), NOT at Global Imports under Christina Hernandez, try over $1200. (to disconnect the battery, remove the rear seat, pull back the carpet, take off 4 10mm bolts, remove the padding, disconnect an electrical connector, disconnect the fuel line, unlock the locking ring, pull the old pump out and reassemble in reverse). 30 minutes max right? NOT at Global Imports. Once they replace the fuel pump a couple days later, it's the Mass Airflow sensor (another $1100 estimate for unscrewing 2 bolts and replacing the MAF sensor (and the half second to plug it back in of course, At Global, probably take them 4 days to get it done bringing the 'new total' to over $2700. I contacted the service manager, incompetent.I contacted the General Manager Mark Tishler (who said he would return my call the next morning, 3 days later, haven't heard from him). This place is as corrupt as the federal government. To elaborate on the *star ratings*: The service department kept me waiting until I would be stuck in traffic for hours before getting me a loaner (that I couldn't get in and out of without a great deal of pain). Communications from the service department, LOL Good luck on getting them on the phone. When they send you a update. They send it to your phone (even if you don't have access to that type of service). Sanitizing the vehicle? There are STILL water spots on my car from where they washed it and when they pull the car out for me to pick it up, they move the drivers seat all the way to the front and move the temperature selector to heat when it's over 80 degrees outside). As far as a contactless experience, you will never have a problem NOT getting in touch with them, once they have your car, they avoid you like the plague until they can charge you an exorbitant amount for basic repairs while planning your next trip in your first time around. They try to get you to sell you your car so they can sell you a new one. It's a scam. Should you doubt my reviews, as soon as this can be completed, you will be able to hear our conversations online (as a former federal agent, all my calls are, and have been, recorded through the line. (part of my expertise was evidence collection for federal prosecution for my cases). LOL More

Great customer service from everyone involved in the purchase of our new X7 M60 i. purchase of our new X7 M60 i. More

Good experience with my client advisor, Kerem Berdunay. The X5 I ordered was assembled and delivered about 2 weeks faster than expected. The only issue I had was on the day of pickup. Initial paperwork a The X5 I ordered was assembled and delivered about 2 weeks faster than expected. The only issue I had was on the day of pickup. Initial paperwork and introduction to the iDrive 7.0 went well, but had to wait over 1.5 hrs to close out the deal with the finance dept. Only saw one other person in front of me, and he had been there over 2.5 hrs. Just a quick heads up on the wait time would've gone a long way. Once I met with Jim, the transaction went fast and was easy. More

The entire experience with Deon was extraordinary. His customer service, knowledge and experience made getting our M440i convertible a very comfortable transaction. He tracked our car from the order d His customer service, knowledge and experience made getting our M440i convertible a very comfortable transaction. He tracked our car from the order date through the build in Germany and the shipping to the USA and subsequentially to Global. I can ask for no better sevice. Jay Williams was also proficient and super friendly. He made doing the final paperwork effortless. I commend him as well. More

The complete experience with Dalya, my sales agent and the rest of the GLOBAL BMW family was exemplary. I’m 84 years old and I don’t remember another auto purchase that went as smoothly as this purchase. the rest of the GLOBAL BMW family was exemplary. I’m 84 years old and I don’t remember another auto purchase that went as smoothly as this purchase. I am completely satisfied with the car as well as Dalya’s guidance during the transaction. More

Very positive experience in the purchase of my X5 e. The transaction was very professional and fairly quick. My trade-in was values very fairly and quick. Global Import also does a great job of intro The transaction was very professional and fairly quick. My trade-in was values very fairly and quick. Global Import also does a great job of introducing you to the increasing advanced features. My session extended to the 2nd day, and I really appreciated. Never been treated better. More

love our salesman Pete is amazing. .. all went well....We had a meeting with Pete and then came back next week to pick up the car...He was so helpful!!!! .. all went well....We had a meeting with Pete and then came back next week to pick up the car...He was so helpful!!!! More

Our Client Advisor, Derrick, was a nice man. We were in need of a used vehicle, and found what appeared to be a nice Acura MDX at a reasonable price. It drove well around the block (albeit not We were in need of a used vehicle, and found what appeared to be a nice Acura MDX at a reasonable price. It drove well around the block (albeit not fast or hard), was clean, and appeared to be in gently used condition. They said it had gone through a safety inspection and was good to go. We decided to buy it. After signing some paperwork with Derrick, our Client Advisior, we had to wait to speak with a sales manager to take care of the money part. It was a card transaction, no financing. It was TWO HOURS before we walked out the door. Now for the bad part. I took the vehicle to my mechanic early the very next morning. Two hours later I got a call saying I shouldn't buy this vehicle and a long list of what was wrong with it. They said that this car should never have been sold, and put out to auction instead. Brake pads down to 3mm (safety issue), broken motor mount (safety issue), signs of engine sludge, looks like someone tried to clean it, CV boot blown out (grease on brake rotors is a safety issue), and most concerning was a torque converter shudder starting at 2000 RPM. And an oil level warning light came on as my wife pulled into the driveway. So I went back to Global Imports BMW that evening, less than 24 hours after purchasing the vehicle. When I asked a sales manager about all my safety concerns and how did it pass their safety inspection, he told me the "safety inspection" on used vehicles consists of Start, Steer, and Stop. Translation: if they can drive it in a figure eight without crashing it passes their "safety inspection". The car was purchased "As Is". No return. The rumored 3-day lemon law does not apply in Georgia. I am stuck with a clean looking ticking time bomb. How long before the transmission goes out ($5,000 repair)? Does the oil sludge indicate something? I'm facing a bill of at least another $1500 to fix brakes, motor mount, and CV boot. At least Global Imports gave me back a small amount of my money (not enough to cover the brake repairs, though). More