Global Auto Mall - Service Center

Greg was great to work with as he was friendly and knowledgeable. It was also great that the technician, Bill, sat down with us to answer all of my questions. After Bill inspected the car and knew it knowledgeable. It was also great that the technician, Bill, sat down with us to answer all of my questions. After Bill inspected the car and knew it would take several hours to fix, Greg insisted that the courtesy car driver take me home. When my car was ready, Greg called me to let me know my car had been washed and was ready to be picked up. Overall, the customer service was very good. The only criticism, based on my experience, was waiting. Although I made an appointment for 11:30AM (I arrived at 11:00AM to make sure I was on time), my car was not even looked at until 1:30PM. They take walk-ins and put them in before my car! So, what was the point of the appointment? This is neither Greg nor Bill's fault, but it should be addressed by the managers. More

I arrived and was greetly promptly and courteously. I only waited 2 minutes to be taken by the service consultant. My order was written up and I only had to wait about 30 minutes for the work to be perf only waited 2 minutes to be taken by the service consultant. My order was written up and I only had to wait about 30 minutes for the work to be performed. A minor issue was found and repaired without my being aware of it and I appreciated that fact. When the car was ready I was happy to have the car brought to me so that I could drive off. The waiting room was fine. More

I MUST SAY THAT DEBRA IS A GREAT SERVICE TECHNICIAN. SHE IS VERY COURTEOUS, PATIENT, AND MOST OF ALL, VERY PROFESSIONAL IN HER JOB. I ENJOY HAVING HER TAKE VERY GOOD CARE OF MY HYUNDAI SANTA FE. IS VERY COURTEOUS, PATIENT, AND MOST OF ALL, VERY PROFESSIONAL IN HER JOB. I ENJOY HAVING HER TAKE VERY GOOD CARE OF MY HYUNDAI SANTA FE. THANK YOU, MR. ABBIE PICKETT JR. More

I bought my 2006 Hundai Tucson new at Global Auto Mall, and I have taken it back there for all its' servicing. I have dealt almost exclusively with Greg because he understands exactly what I need to have and I have taken it back there for all its' servicing. I have dealt almost exclusively with Greg because he understands exactly what I need to have done and offers me the best deal. He constantly keeps me posted on the progress that is being made while I wait. He is very professional, courteos, and helpful. I trust him to let me know what I need to watch for as the vechile gets older. I have 101,848 miles on it! I am always treated like I matter to all the people I deal with in the service department. I continue to be very satisfied. Sincerly, June Burggaller More

We purchased a used Jeep at a nearby Cadillac dealer that was making a tapping noise. Global diagnosed the car (with a bad engine).hey also did four recall updates automatically. Greg was a pleasure was making a tapping noise. Global diagnosed the car (with a bad engine).hey also did four recall updates automatically. Greg was a pleasure to deal with. He was very knowlegable and courtious. Heent through the trouble of pricing several different options to repair the vehicle to find the most cost effective. They knew that I lived quite far from their dealership and were very understanding when I needed to leave the car there longer than expected. I would definitely bring my new Jeep there for service. More

Angelica is wonderful in the service department. She answered all my questions and got me in and out for an oil change in quick order! answered all my questions and got me in and out for an oil change in quick order! More

I was pleased with the service at global auto mall. The work performed on the truck was met with my expectations. I would recommend global auto mall. work performed on the truck was met with my expectations. I would recommend global auto mall. More

my trip to the service dept. was a pleasure. The employees were very pleasant and the atmosphere was great. The waiting room was comfortable. The free coffee and snacks were icing on the cake. employees were very pleasant and the atmosphere was great. The waiting room was comfortable. The free coffee and snacks were icing on the cake. More

I have no complaints at all with the service team at Global Automall. I worked with Debra, who listened carefully to all of my questions that I had concerning my first oil change. Debra was very sincere Global Automall. I worked with Debra, who listened carefully to all of my questions that I had concerning my first oil change. Debra was very sincere in making sure to provide answers to my questions and if she couldn't she directed me to someone who could. Overall, I am very pleased with Debra and the service team for the work they did. Job well done. More

Everyone from the service consultant ,the cashier, the service tech and john the man who drove the me home and back again to my jeep were very freindly and pleasant people I had a very good exprincnce. I service tech and john the man who drove the me home and back again to my jeep were very freindly and pleasant people I had a very good exprincnce. I bought the jeep from salrono/dunae and stopped going there becase the of hte are rude and cocky attitude that seeems to be fostered by there service manager Geogre and I have heard bad things about him from other people also. Your dealership was the polar oppsitte and I will make sure to tell that to all my friends, family and neighbors. More