Global Auto Mall - Service Center

I posted this on Global's FB page but they took it down and blocked me. I bought a 2012 Hyundai Elantra Limited and couldn't be more disappointed. I've had a Chevy, Pontiac, Lexus and Mazda in the pa down and blocked me. I bought a 2012 Hyundai Elantra Limited and couldn't be more disappointed. I've had a Chevy, Pontiac, Lexus and Mazda in the past and I've never dealt with such a displeasing, unsatisfactory and unappreciative manufacturer as Hyundai. I have family that works for Toyota, Honda and Lexus, but mistakenly decided to go with Hyundai for the advertised value, warranty and gas mileage. I've learned too late that these features are no where near the truth. Hyundai even sent owners a letter confessing that they misjudged the 40 miles per gallon they boasted and offered gas cards, I'm assuming to avoid a class action law suit. My car is averaging only 24 miles per gallon! I'd say they misjudged it.  As for the the dealership that I purchased it from and who is attempting to service/repair my car, Global Auto Mall in North Plainfield, NJ, there is nothing positive I can say about them and their futile efforts. Over 50 days out of service since I've had the car and still no resolution. My engine light has come on several times due to it misfiring, making it shake and almost stall. Global's former GM even sat in my car one evening (service was closed) and witnessed it misfiring and ensured me the issue would be resolved. That was months ago. Since day one there has been a noxious antifreeze smell that they acknowledged at first, but now mysteriously can't duplicate, even though I smell it a few times a week. At times in the winter, I can't use the heat without getting a headache from the smell. The car has a valve tap, shakes at idle, hesitates when stepping on the gas and the ABS light came on while driving down a highway at 65 mph in normal conditions. I've expressed that I feel unsafe driving the car. Several visits later and Global Auto Mall still can't diagnose or fix the problem. Hyundai had the dealership's lead technician replace the cabin air filter, spark plugs, pcv valve (because they said oil was pooling in the intake manifold), head gasket, valve lifters and ABS sensor. I've been told on more than one occasion that Hyundai's Field Tech was coming to the dealership to assist with the car's problems. Only once has he showed up and interpreted the odor in the cabin as a sweet hairspray smell in the headliner (funny since I have 100% never used hairspray in my car). The other times he was scheduled to show up, he didn't. I was told they can be just as successful diagnosing the car verbally with the tech over the phone. The field tech only comes out when they hit a "dead end"....over 50 days out of service, the check engine light still comes on and the antifreeze smell still exists....sounds like a dead end to me! I've never dealt with a company that values their customers as little as Hyundai does. Not once have I been offered anything as a courtesy for the troubles and the days without my car, all the while still making my monthly payments. I even opened two claims with Hyundai Corporate, which were closed prematurely. The whole process with them was a joke. As for trading in the car and getting into a new one, it wasn't until just recently that Global's management suggested it. I discussed it with their old GM last year (my idea), but he said I was upside down on my loan compared to the car's value, so it wasn't an option without taking a big hit, which I certainly wasn't willing to do. Over a week ago the GM said he'd have his guys work up the numbers to see if it was possible. I'm still waiting to hear back from him several days and two voicemails later. The service director said there was an Elantra coming back as a loaner and suggested maybe I'd want to buy that. I felt insulted that he offered me a used car. I've been patient enough over the past year giving them the opportunity to fix the car or come up with an alternate resolution. I'm at my breaking point as of now and needed to take a different route to voice my concerns.  I'm willing to share my story with anyone that will listen. I've even gotten suggestions to contact the local newspaper and news channel. More

I am very happy and thankful for the great service that I got for my car. Excellent work. Mr. Terracciano was very helpful in explaining the details about the parts that were needed to be replaced, the pr got for my car. Excellent work. Mr. Terracciano was very helpful in explaining the details about the parts that were needed to be replaced, the price and how much time was going to take to get the car fixed and ready for pick-up. Thank you very much. Meheret Solomon More

Took my Chevrolet Malibu in for service yesterday. I have always serviced my Chevrolet at Global and when my brakes started making noise I went right down to Global. They took care of me right away. I think always serviced my Chevrolet at Global and when my brakes started making noise I went right down to Global. They took care of me right away. I think the service rep who helped this time was named Greg. As the entire staff does, Greg provided a detailed explanation of the work that needed to be done. I needed to get my rotors resurfaced and new brake pads with oil change. Fast, dependable and knowledgeable, I would recommend Global Chevrolet service to anyone. More

My service rep. Greg Terracciano was very professional. He understood my automotive problem and resolved the problem. Carlos the mechanoc for my car totally understood my problem a was very helpfull in fix He understood my automotive problem and resolved the problem. Carlos the mechanoc for my car totally understood my problem a was very helpfull in fixing the problem. More

Greg is fantastic. Only problem was my tire light went on the following morning. I would have thought that tire pressure would have been checked when the tires were rotated. May be a good process to sta on the following morning. I would have thought that tire pressure would have been checked when the tires were rotated. May be a good process to start. More

Came in for routine oil change and checkup of 2010 Hundai. Greg was polite and efficient. Car was ready for pickup that afternoon. No problems. Got what I came in for.Have been using global since 2000 Hundai. Greg was polite and efficient. Car was ready for pickup that afternoon. No problems. Got what I came in for.Have been using global since 2000 and dealing with GT since 2008. More

I am highly satisfied with my experiences with Global I am highly satisfied with my experiences with Global Auto Mall, in particular with Kia sales and service, since I own a 2010 Kia Forte. I have be I am highly satisfied with my experiences with Global Auto Mall, in particular with Kia sales and service, since I own a 2010 Kia Forte. I have been back a number of times for my regularly scheduled services, as well as minor problems and am very happy with the personnel involved with their business. More

I had some incidental service various interior components perfomed on my Jeep Rubicon. Greg Terracciano is an excellent service consultant. He always communciates with you on the approach, follows up on pa perfomed on my Jeep Rubicon. Greg Terracciano is an excellent service consultant. He always communciates with you on the approach, follows up on part orders and works with your schedule. He is the most customer orientated service consultant I have worked with at an auto dealer. All the service folks (consultants and mechanics) are very friendly and say hello to all customers George Hollerbach More

I have had a consistent problem with my Navigation Bluetooth unit in my 2012 Optima. At first, Kia would not agree to replace the unit despite the issues I have had with it. Mike Neglia, the Service Bluetooth unit in my 2012 Optima. At first, Kia would not agree to replace the unit despite the issues I have had with it. Mike Neglia, the Service Director, and Angelica Bradley, Service Advisor were extremely persistant in attempting to have Kia replace the unit. Ultimately, Kia agreed to replace it because of their efforts. Thanks to Mike and Angelica I am a happy camper. Bob Rachlin More

Everyone was very professional and courteous would definitely recommend to others. Mr. Gregory Terracc provided exceptional service from beginning to end. All sales associate inquire if everything i definitely recommend to others. Mr. Gregory Terracc provided exceptional service from beginning to end. All sales associate inquire if everything is taken care of. More