Global Auto Mall - Service Center

Too much time to do sloppy work. Disgusted and disappointed. I had a scheduled (free) oil change for my new Hyundai Elantra and it took a little over 3 hours. Even with the multi-point inspection it shouldn't ta I had a scheduled (free) oil change for my new Hyundai Elantra and it took a little over 3 hours. Even with the multi-point inspection it shouldn't take this long AND it hasn't at other Hyundai service centers. Also, on their electronic check-in board my check-in time kept getting later. I guess that was so that they could meet their metrics. But my check-in time was adjusted by 40 minutes while I was waiting. I don't even believe they did a multi-point inspection because my tire pressure was off by 4 pounds on 2 tires. What really pissed me off was that they spilled oil on my engine and engine cover....and I don't mean a few drops either. The car was 4 months old and I just got the feeling no one really cared about the work, or lack thereof, that they were doing. I also noticed a new rattling sound coming from under the right side of my car as I was driving it home. So ticked off! I am going to another Hyundai service center from now on. I will never go back to this place for service again. More

Please stay awaaaaaaaay of the gang! 1)) I bought a 2017 CERTIFIED GMC TERRAIN on 11/20/2018. Four days later I got the car disabled in the middle of the road! When I called the dealershi 1)) I bought a 2017 CERTIFIED GMC TERRAIN on 11/20/2018. Four days later I got the car disabled in the middle of the road! When I called the dealership, the salesman was so rude and told me to call service or road assistance which I did with no one to answer! I left a message to everyone working there but they never got back to me! 2)) I was out of town so couldn't go to the dealership tell today 12/26, they did check the car and told me there a sensor (on a back order) should be replaced but they don't know when it's gonna be available! 3)) it's 3:00pm and I'm still waiting in the dealership since 10:00am! 4)) I was discussing the extra money they charged me (ripped me off) in price, MVC fees, GAP insurance, vehicle theft protection warranty with Tom Willy who got to the point he couldn't answer, he rudely kicked me out of his office! 5)) The CERTIFIED car they give me has too many problems and no one has ever checked it! They just advertise it as certified to ripe you off! 6)) Struts are terrible! 7)) brake pads and rotors are bad! 8)) with all the money I ripped off, they refused to give me a complimentary full tank! 9)) please stay far away from salesman Michael Wytte, and the whole dealership! 10)) Finally, I will take them to the court and I already talked to a lawyer. Thank God we have a great Justice to such people.. Hossam Mohamed More

Car service Brought my car in for service twice a month for replacement for few parts. Wouldn't call or answer phone and finally when they scheduled the appointme Brought my car in for service twice a month for replacement for few parts. Wouldn't call or answer phone and finally when they scheduled the appointment. They didn't have the parts. I would say don't waste your time by going to this guy. He don't care about service. More

Jim has got out of his way to fix a situation. Jim has got out of his way to fix a situation that started off going very wrong. After reaching out to him he was able to get things done. Jim has got out of his way to fix a situation that started off going very wrong. After reaching out to him he was able to get things done. More

Do not trust me try for yourself I have dealt with James for over 10 years he is a very good and honest service representative. He explains everything to you before you agree to any s I have dealt with James for over 10 years he is a very good and honest service representative. He explains everything to you before you agree to any services More

Whereas other establishments lured me in only to get disappointed by their shabby sales tactics, the purchase at Global Auto Mall was a no-nonsense and hassle-free purchase. Only one word to describe th disappointed by their shabby sales tactics, the purchase at Global Auto Mall was a no-nonsense and hassle-free purchase. Only one word to describe this place-EXCELLENT! This is the way it should be! Ian McMahon was a very courteous and knowledgeable salesperson. Great experience. As for the service department, deal with Angelica. She is by far the most helpful, personable and knowledgeable. Every time I call her, she takes care of my issue. More

service dept. My name is JAMES byrd and I HAVE BEEN WITH YOU FOR 9 YEARS . I WILL START WITH TELLING YOU ABOUT MY LAST LEASE OF A KIA SPORTAGE. JP was our sales per My name is JAMES byrd and I HAVE BEEN WITH YOU FOR 9 YEARS . I WILL START WITH TELLING YOU ABOUT MY LAST LEASE OF A KIA SPORTAGE. JP was our sales person and this last time we told him what we wanted in the truck and color.he got the color right but when I asked him about the back up camera and digital display he said you can have it installed. WHY well the bottom line was all he was interested in was making the lease and I got stuck w a 4 year lease with a car I hate .he took advantage of me . now service was always great but today I had an app for a oil change and tire rotation . Igot there at 745 for a 815 app. well to my surprise I did not get out till945. aand on top of that they charged me 70 dollars. the service dept said sorry and tried to give me a free car wash which I turned down because I am very pickey about my car. the inside dash had black tar on it. I was going to buy my last car from you whenthis nightmare lease was over but not now and I will not recommend you ever. I should be getting gold star service More

Global is great I purchased a car on 11/22/2014, a 2015 Kia Optima. We were driving happily for 2 years +, when I got a flat tire on the NJ Turnpike, and found out th I purchased a car on 11/22/2014, a 2015 Kia Optima. We were driving happily for 2 years +, when I got a flat tire on the NJ Turnpike, and found out that the car did not come with a spare tire, or the fixit kit for the tire (not that that would have worked anyway). Went down to Global a week after the incident, really upset, and I left smiling. It was a no-hassle, problem-free experience. They listened, they reviewed, and I left highly satisfied. Thank you Dave and Jim, the 2 most awesome guys in the service area! More

Service department will scam you Rude agents should be the clue that this place will rip you off any chance they get. Avoid at all costs for service. I had a nice experience in sale Rude agents should be the clue that this place will rip you off any chance they get. Avoid at all costs for service. I had a nice experience in sales. Management defends and supports the rude agents and makes customers feel like they are the wrong ones. I have no idea why they support his incredibly rude Angelica More

Great!!!!! I am so happy with my Kia Sorrento! My car salesmen Christopher Skwiat was BEYOND helpful and informative! I have never had such an easy car purchase I am so happy with my Kia Sorrento! My car salesmen Christopher Skwiat was BEYOND helpful and informative! I have never had such an easy car purchase experience, from finding the perfect car for me, with everything I wanted at a great price. This truck has everything in it and is such a comfortable ride! I had no idea what all the buttons were and Chris literally sat there with me and showed me how everything worked, helped set up the navaigation for me, the Bluetooth, the XM radio. Amazing service! Love my truck! More