Global Auto Mall - Service Center

He was very understanding with all of my questions,his answers were made me feel he new what I was asking for. He was fantastic !!!! answers were made me feel he new what I was asking for. He was fantastic !!!! More

I needed to have my 2002 Jeep Liberty Sport serviced. Greg was able to get things done & I was very satisfied. A Job well done! Greg was able to get things done & I was very satisfied. A Job well done! More

I came in for a Service Recall. Client Service was great and tech was very knowledgeable. Price for all fixes was a concern for me, but the fix for the recall item was perfomed to my expectation. and tech was very knowledgeable. Price for all fixes was a concern for me, but the fix for the recall item was perfomed to my expectation. More

Purchased car at global,hassle free and got a great price and now I am hoping for the same with the service dept.this was the first time in for service and everything was taken care from the time I pulled and now I am hoping for the same with the service dept.this was the first time in for service and everything was taken care from the time I pulled up,directed to receptionist and to the service consultant,James Kursay who was very helpful. More

Very friendly, always trying to please customer, all service options were carefully pointed out to me, and whatever savings i was eligible for were presented to me service options were carefully pointed out to me, and whatever savings i was eligible for were presented to me More

I purchased my Hyundai Sante Fe from Global Automall 4 years ago and I have had all service performed at dealership. I have always had an excellent experience at Global. From the first time I met Greg T years ago and I have had all service performed at dealership. I have always had an excellent experience at Global. From the first time I met Greg Terracciano, at my first service appointment, he was very professional and friendly and I knew I wanted him to be my service advisor from that point on. From the first service appointment, to my last one on June 22, 2011, Greg took care of me like I was the most important customer in the world. He makes me feel comfortable and goes out of his way to make sure I am well taken cared of. After dealing with Greg for over 4 years, I feel like he is a dear friend of mine that I look forward to seeing when I come in for service. The whole staff at the service department are friendly and professional and I can not see myself going anywhere else for service for my vehicle. The prices are good and all the work performed on my vehicle, up to now, was done very efficiently and in a timely manner. I am a very satisfied customer of Global Automall, and plan on being just that for quite a while! More

The front desk of the service station were very friendly. Mr. Terracciano (service consultant) first took another customer who came in 30 minutes after I did and then he informed me that the service I was t Mr. Terracciano (service consultant) first took another customer who came in 30 minutes after I did and then he informed me that the service I was there for (oil change and rotation of tires) would not take long. Mind you, I went to the dealership at 9:00 am and was informed that I should be completed by 12:00 pm. 12:00 pm comes and I do not receive a telephone call from Mr. Terracciano until after 1:30 pm informing that my Jeep Wrangler is NOW at 1:30 pm having the oil change and tires rotated. Thank goodness I decided NOT to stay at the dealership waiting for my Wrangler. I finally receive the telephone call that my Wrangler's work is completed at 3:00 pm. You can do the math, (got call at 1:30 and work done at 3:00 = 1.5 hours), dropped off the Wrangler at 9:00 am and work done at 3:00 = 6 hours. The only saving grace for this service department was a mechanic named John, who greeted me, assisted me by telling Mr. Terracciano that I was here waiting before the other customer, apologized for the lateness and could not come up with any excuse for this kind of service. On top of all this mess, I was informed that I was going to have my Wrangler washed. Let me say, it was such a horrible job. I know my kids could have washing my Wrangler better then the dealership. There was still pollen on my hood, bugs on my hood and grill, my tires were so dirty that it looked like it never even had water touch them. I touched my hood, grill and tires to see maybe it was just the lighting hitting it wrong. Not to my surprise, it was dirty. I do not recommend having them wash your vehicle because you would get better service if you took it to a coin operated car wash and did it yourself! Please be aware that if you do decide to get your vehicle serviced with them that you do not care if it takes 6 hours for a routine oil change and tire rotation. The reason why I said I recommend the dealership is because my salesman Greg DeNiro, found out that I was there and wanted to assist me with the problem immediately. I purchased my Wrangler a year ago! He remembered me, courteous and very professional! I would definitely purchase another vehicle from Mr. DeNiro. I believe Mr. DeNiro and John (mechanic) saved this customer from leaving Global Auto Mall. More

went in for service on my jeep, after jeep was done I went to start it up and noticed another issue. not only did John jump back into work on issue Greg was on the hunt for a loaner vehicle if repairs co went to start it up and noticed another issue. not only did John jump back into work on issue Greg was on the hunt for a loaner vehicle if repairs couldnt be made. repairs are done and sofar so good. More

I've purchased my last three cars form this dealer and have been happy each time. James Kursay has been the Chevrolet service rep for some time and he had been a true professional and very helpful each ti have been happy each time. James Kursay has been the Chevrolet service rep for some time and he had been a true professional and very helpful each time my cars have been serviced. More

As a senior citizen, and a driver for more than 50 years, I have never purchased anything but a new car, and needless to say, I have had numerous experiences that have ranged from awful, to pretty good. For I have never purchased anything but a new car, and needless to say, I have had numerous experiences that have ranged from awful, to pretty good. For starters, purchasing my 2007 Hundai Sonata was a pleasant experience, when it could easily have been a disaster. I had to get out from under a vehicle I had been leasing which was beginning to give me trouble and was 20,000+ miles over my allotment. The then, new car manager worked with me for close to 2 hours, creating a deal for me that was very satisfactory. Subsequently, from my very first service to the latest (June 13) with my vehicle no longer under warranty, I have never had a single complaint. From the receptionist, to my first Service Rep. Gregg, who took care of me until yesterday, when I met my new Rep. Angelica, they recognize me when I walk in, they know my name, have always treated me with the utmost respect and make feel feel at home, even though I have never made an appointment for service. When I have the time, I drive in and when I am in a hurry (which is often)they get me in and out as quickly as possible. I have never felt uncertain that any service recommended by them was not necessary. More simply stated, this is the best dealership, especially the service dept. that I have ever dealt with. I have, and will continue to recommend them to anyone. Respectfully, Carmen Mastrangelo More