Global Auto Mall

Global Hyundai Made Me Happy Again! I have been a satisfied Global Hyundai customer since 2003. The staff is always friendly and attentive. The service department is excellent. I am cer I have been a satisfied Global Hyundai customer since 2003. The staff is always friendly and attentive. The service department is excellent. I am certainly a satisfied customer. Again, I was thrilled to drive away in a new Hyundai with a feeling of confidence in the vehicle and the dealership and service department. More

Interesting experience My car buying experience was overall pretty positive. Although I was well versed on the car before going to the showroom, my sales person (Geoffrey C My car buying experience was overall pretty positive. Although I was well versed on the car before going to the showroom, my sales person (Geoffrey Champion) had great knowledge and was very relatable. Note: some salespeople are not well versed on these vehicles. I mentioned in the survey about a cost that was added. It had to do with an out the door agreed upon price but manager came back with a $400 dollar registration/etc fee even though there was already another high enough fee for the documentation. I understand that some fees are high in NJ and I always negotiate them. It wasn't a deal breaker but again we had an agreed upon out the door price. Overall the negotiation process was as expected and I felt I got a good deal along with dealing with a good salesperson. There is one issue that the dealership could improve on and that is the use of those hideous big plastic advertising stickers that they stick right above the Genesis logo. It is sooo out of place for a vehicle of this caliber and class. If the sticker was classy looking and looked like it belonged on the car is one thing, similar to a mercedes dealership I've seen, but a horrible, tacky and kiddy looking big sticker does not belong on a car that's competes with bmw's and audi's. I was glad that the dealership took care of this with no questions asked. I would recommend this dealership to others. They were much better than a competitive dealership I tried out just for a test drive. I wasn't ready to buy back then but the experience wasn't as good as Global. More

Just an honest salesman doing a great job for the dealership I had been shopping around for a car since my lease was ending 5/30/2016. Had spent a month or so looking at local dealerships and their inventory. I had been shopping around for a car since my lease was ending 5/30/2016. Had spent a month or so looking at local dealerships and their inventory. I found a car that I really liked and walked into Global Auto Mall 5/7/2016 to look at my car. I encountered a young man named Matt Rieger. He had been doing sales at this dealership maybe 3 months or so but was very knowledgeable about his craft. What he was unsure about, he checked with a more experienced team member and did not try to blow smoke up my butt or mislead me. That is a trait that I truly like in a salesperson. I got a great deal on my car. My only slight complaint was the internet department not being up on certain promotions. But at the end of the night....I drove home in a great car. Thanks again Matt. More

New cat purchase Bought and leased many cars and will return very happy salesperson was very friendly he was very helpful I have bought two cars from him also leased Bought and leased many cars and will return very happy salesperson was very friendly he was very helpful I have bought two cars from him also leased 2 cars from him More

Excellent Please see my earlier entry as it pertains to Chris Santos, and our purchasing experience. His experience and knowledge was greatly appreciated. He is Please see my earlier entry as it pertains to Chris Santos, and our purchasing experience. His experience and knowledge was greatly appreciated. He is very customer oriented. If I have to mention one negative thing, it would be the manager who - after 4 hours at the shop where we had missed our dinner appointment and were frankly tired - came rushing out of the office, telling us that we HAD to take the car now. I asked if we could make the down-payment at this time, but physically pick up to car the next day. It was late, and dark, and I would much rather had looked at the car in day light. In no uncertain terms, he told us that since HE had to pay interest for each of the vehicles on the lot, the car HAD to leave the lot now!! - or he would not honor the price. Customer service is not about him. How HIS business runs is not my concern. When investing $30K, I don't want to be told what HIS issue is. It was not a pleasant approach, and since I was willing to commit to the purchase, and make the down payment, there should have been no reason, not to grant me the request of pickup the next day. More

Great journey The sales went through pretty smoothly. My salesperson was John and manager was Mike. Both were fun and interesting people, had a great time with them The sales went through pretty smoothly. My salesperson was John and manager was Mike. Both were fun and interesting people, had a great time with them and got my Genesis with Ultimate package. I would recommend them if you want to get a car and I shall be back for future service/purchase visits. More

Buying a car Professional sales person; great attitude, knows the product, make the sales process smooth, friendly and always with a smile.. Great job CARLOS and d Professional sales person; great attitude, knows the product, make the sales process smooth, friendly and always with a smile.. Great job CARLOS and definitely I caning back you when my lease is up to return.. Thank you More

New Sonata The dealership gave me a fair trade in for my old car and made sure I got the available incentives. I'll be looking to lease my next vehicle from the The dealership gave me a fair trade in for my old car and made sure I got the available incentives. I'll be looking to lease my next vehicle from the dealer. More

Second time buyer! Will be a 3rd one soon!! Thanks to Ken "Guy" Harris, this dealer is my go-to when I am in the market for a new car. I will recommend "Guy" to anyone looking to buy a car. Why? Thanks to Ken "Guy" Harris, this dealer is my go-to when I am in the market for a new car. I will recommend "Guy" to anyone looking to buy a car. Why? He listens, he won't waste your time, he always comes through and most importantly, he is consistent. I don't feel like I was taken advantage of when I shop with him. When your buying a car, you can spend a few challenging hours waiting for an approval or just figuring out what car you actually want, but with him, the time flys and your actually not in there for long. Again. He is consistent, he has a book on his desk with pictures and testimonials to prove it. The dealership is very nice too, they are very accommodating and have a big inventory. If your considering, don't think twice! Go see "Guy" More

Great Customer Service Our salesperson was Sammy Chow and he was attentive to our needs. We were considering the Kia Sportage and the Hyundai Tuscon. Sammy arranged for us Our salesperson was Sammy Chow and he was attentive to our needs. We were considering the Kia Sportage and the Hyundai Tuscon. Sammy arranged for us to test drive both vehicles and explained the features of both vehicles, we decided on the 2016 Tuscon. I sent Sammy an e-mail with some questions after purchasing the vehicle and Sammy responded promptly even on his day off. Overall our experience was positive, we would recommend Global Auto Mall to our friends. More