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Global Auto Mall
North Plainfield, NJ
1,463 Reviews
At Global Auto Mall we feature an extensive inventory of Hyundai, Kia, Jeep, Genesis plus a large inventory of Certified and Pre-Owned vehicles. We work hard to get you the vehicle you've always wanted at a price that's affordable for you.
Our Service Department strives for 100% customer satisfaction. Our factory-trained and certified technicians are equally adept at performing oil changes to major repairs. We believe our service technicians are second to none.
SALES hours are:
Monday through Friday: 9am - 8 pm
Saturday: 9am - 8pm
Sunday: Closed
SERVICE hours are:
Monday through Friday: 7am - 6 pm
Saturday: 7am - 5pm
Sunday: Closed
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 1,463 reviews
June 25, 2025
I had an excellent experience with Samer Moussa! They were professional, knowledgeable, and kept me updated throughout the entire process. They took the time to explain everything clearly and made s They were professional, knowledgeable, and kept me updated throughout the entire process. They took the time to explain everything clearly and made sure I understood the services being performed. I truly felt like a valued customer. The attention to detail and commitment to customer satisfaction really stood out. I will definitely be returning for future services and highly recommend Samer Moussa my advisor to anyone looking for top-notch care! More
by Melissa Baker
Employees Worked With
Samer Moussa
June 25, 2025
Samer Moussa was outstanding, this young man is so talented and smart! He knows everything about the car & also explains whatever my car needs! He was always following up with me and letting me whatev talented and smart! He knows everything about the car & also explains whatever my car needs! He was always following up with me and letting me whatever my car needs! I love having him as my advisor! He deserve a raise! I will see you soon! Thank you for fixing my car and getting my services completed as promised time More
by Melissa Baker
Employees Worked With
Samer Moussa
June 04, 2025
Was given a fast response and given compensation for my problem. I am aware now of my issue and next time I visit and have worked done on my car. I will know what I did wrong. problem. I am aware now of my issue and next time I visit and have worked done on my car. I will know what I did wrong. More
by Debbiebodine3
May 28, 2025
Do yourself a favor and stay away from Global Auto Mall service department!!! They do botched work and then force you to pay a nonsense diagnostic fee of an issue that they caused! Did brand new front brak service department!!! They do botched work and then force you to pay a nonsense diagnostic fee of an issue that they caused! Did brand new front brakes and resurfacing of rotors with them back in January of this year. Going by their advice that resurfacing was the way to go for me, I should have never listened. As this seemed to be their plan to squeeze $500 out of me in January and then another $500 a few months later. Why do brand new pads and resurfaced rotors squeal like an old car about to fall apart? They refused to take ownership for any kind of issues they might have caused. I spent over 5 hours in the service department that day and was forced to pay a diagnostic fee and get this there was no diagnosis! Then they tried to tell me oh you actually need to get new back brakes now and oh you should have never resurfaced the brakes. I had been to that service department about 7 times in the past 3 months and at no point did they ever say anything about back brakes which leads me to believe this was a big ploy to squeeze more money out of me like I was some kind of fool. The best part is your "service manager" HUGO VACADIEZ what a useless sorry excuse for a representative of your establishment. He is rude and condescending. He acted as if I was nothing and like the money I spent in your place was simply not enough. He even had the gall to say he felt like he was being "strong armed" and even takes me over to his computer and says, "oh you're such a loyal customer well all I see here are oil changes and tire rotations". I have been a loyal Global customer for over 10 years but no longer because of the way I was treated on that day. Now I have to go to a different shop to fix something that they messed up back in January! Upper management is of no help with this either I guess they don't care about losing a customer when they are too busy scamming other people out of their hard-earned money. More
by edwinlorenzo70
Employees Worked With
May 14, 2025
Dealer adds something called "protection package" for about $2000 without telling about it and giving the option for the customer to refuse it. Absolutely useless protection designed to increase dealer about $2000 without telling about it and giving the option for the customer to refuse it. Absolutely useless protection designed to increase dealer profit. Be careful. More
by gundsn1954
Employees Worked With
March 18, 2025
I was interested in a used car advertised at $28,999. After a test drive they offered it to me for $34,000 ! they wanted me to pay for the preparation for sale, and $800 for the title prep, among other After a test drive they offered it to me for $34,000 ! they wanted me to pay for the preparation for sale, and $800 for the title prep, among other xx. Even their sales contract stated title cost of $499. Eventually we got to a reasonable figure and I bought the car in Oct '24. They called a few weeks later to say they had the title and I can pick it up. I asked why THEY had MY title and was told " that's the way we do it". I asked them to mail it to me (it's a 90 minute round trip from my home), and she said that they would. MULTIPLE calls later, I was told it had been mailed on Jan 29. It didn't arrive and I left several voice mails. Called this morning and was told "we have your title here" - no explanation despite questioning. I asked for it to be mailed and the answer was "can you pick it up? It costs $40 if you want us to mail it - do you want to pay over the phone?". UNBELIEVABLE. They charged me $237.00 DOCUMENT DELIVERY FEE, and they need another $40 to mail it! CROOKS. I don't understand why DMV would issue the title to anyone but the owner, especially since no loan - I paid with a cashier's check. I'm calling DMV, and probably my lawyer. More
by NJBr1t
March 14, 2025
Be mindful with this dealership as they do not go out of their way to make sure the customer is 100% satisfied. I was. Given my brand new 2025 vehicle with 2 dings and a scratch, and while the dealership sa their way to make sure the customer is 100% satisfied. I was. Given my brand new 2025 vehicle with 2 dings and a scratch, and while the dealership said they would fix, who wants a vehicle already flawed. They had an exact model on the lot but wouldn’t give me that one. So I was left with “take it today” and then it was up to me to miss work another day and drive all the way back, have them try and fix it, wait, then drive all the way home. I was going to be given nothing for my troubles, but after voicing my concern they gave me a$25 gift card. Really? I saved them hundreds of dollars in financing fees by taking the vehicle off their lot sooner. Be careful with the salesperson Yurii, and CJ and especially the general manger who both did not seem to have any compassion. More
by Toyfrk
February 09, 2025
Had an excellent experience leasing my new Hyundai Elantra. Julio and Bruno were very helpful through the entire process. I will continue to refer my family and friends to Julio and Global Auto Mall. Elantra. Julio and Bruno were very helpful through the entire process. I will continue to refer my family and friends to Julio and Global Auto Mall. I have also been using the service department where I get great service as well. More
by Rob52
February 09, 2025
I had a very pleasant experience . Julio was very attentive and professional. I love my new Hyundai Tucson. This is my fourth vehicle from Global and never disappointed. Julio was very attentive and professional. I love my new Hyundai Tucson. This is my fourth vehicle from Global and never disappointed. More
by Tammy
Employees Worked With
January 11, 2025
If I could give zero stars, I would. My experience with this dealership has been a complete disaster. My engine failed on the highway and was replaced under warranty, which took over 6 m My experience with this dealership has been a complete disaster. My engine failed on the highway and was replaced under warranty, which took over 6 months because of repeated delays and errors. First, they ordered an engine with a cracked block, then I waited months for another. When I finally got my car back, it was covered in scratches they caused, requiring multiple trips (over an hour each way) to fix. It gets worse. They forgot to reconnect a vacuum hose, leaving me with dangerously soft brakes, which I had to pay another shop to diagnose and fix. Now, my car has a turbocharger boost sensor error (P2565) and a check engine light that didn’t exist before. The dealership is refusing to take responsibility, claiming ‘things happen.’ My car went in fine except for the engine, and it’s come out with problem after problem. This dealership has cost me so much time, money, and stress. They’re negligent and take zero accountability. I’d recommend staying far away More
by chrisdidgeon
