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Global Auto Mall
North Plainfield, NJ
1,454 Reviews
At Global Auto Mall we feature an extensive inventory of Hyundai, Kia, Jeep, Genesis plus a large inventory of Certified and Pre-Owned vehicles. We work hard to get you the vehicle you've always wanted at a price that's affordable for you.
Our Service Department strives for 100% customer satisfaction. Our factory-trained and certified technicians are equally adept at performing oil changes to major repairs. We believe our service technicians are second to none.
SALES hours are:
Monday through Friday: 9am - 8 pm
Saturday: 9am - 8pm
Sunday: Closed
SERVICE hours are:
Monday through Friday: 7am - 6 pm
Saturday: 7am - 5pm
Sunday: Closed
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 1,454 reviews
January 11, 2025
If I could give zero stars, I would. My experience with this dealership has been a complete disaster. My engine failed on the highway and was replaced under warranty, which took over 6 m My experience with this dealership has been a complete disaster. My engine failed on the highway and was replaced under warranty, which took over 6 months because of repeated delays and errors. First, they ordered an engine with a cracked block, then I waited months for another. When I finally got my car back, it was covered in scratches they caused, requiring multiple trips (over an hour each way) to fix. It gets worse. They forgot to reconnect a vacuum hose, leaving me with dangerously soft brakes, which I had to pay another shop to diagnose and fix. Now, my car has a turbocharger boost sensor error (P2565) and a check engine light that didn’t exist before. The dealership is refusing to take responsibility, claiming ‘things happen.’ My car went in fine except for the engine, and it’s come out with problem after problem. This dealership has cost me so much time, money, and stress. They’re negligent and take zero accountability. I’d recommend staying far away More
by chrisdidgeon
December 13, 2024
The Start of a New Relationship, It has recently come to my attention, after my previous post, that the upper management at Global Auto mall, was not aware my situation. Mr Ed Rubin, called me promptly to my attention, after my previous post, that the upper management at Global Auto mall, was not aware my situation. Mr Ed Rubin, called me promptly to start the process of resolving the open issues. He immediately opened communication with the Parts/Used Cars Department, and forward momentum began. He was true to his word. In the rush to explain my position, a very dear and honest man was caught in the fray. Bruno a very professional finance manager, who eagerly took up my cause, should be praised for going above and beyond and trying to halt any unfortunate fallout. The ship has been righted. The lesson here. Get all things in writing. If you have issues, document them and present them in a humble even tone. A life raft was given to me by Mr. Ed Rubino, and all his team is rowing. More
by frank.bua
December 13, 2024
I never write bad reviews, but I left a very positive review the week that I leased my car, which has since needed to be redacted! I was incredibly happy with the sales and financial aspects of the initi review the week that I leased my car, which has since needed to be redacted! I was incredibly happy with the sales and financial aspects of the initial transaction. Everything was timely, professional and well handled. However, the minute I drove off the lot that all changed! The dealer bought out my previous lease and was to send a check to the financial institution holding the loan. After over a month of chasing the Global Jeep's finance manager with spotty responses (never from him actually but instead the nice sales person) in which I was told the check was cut the week I leased my car, I came to found out this was not in fact true. It took till almost week 6 for me to get any resolve and only after threatening poor reviews. Apparently that is what it takes! As a person who values their credit, I suggest never becoming a client at this dealer or you will risk them treating you like royalty when shopping and then disrespectfully once they have sealed the deal. More
by abbyprice
Employees Worked With
Mo
October 10, 2024
Our salesperson, Yurii, was new to the dealership and very enthusiastic to highlight the benefits of our 2021 vehicle. He went out of his way to learn the features of the used car, despite it being a dif very enthusiastic to highlight the benefits of our 2021 vehicle. He went out of his way to learn the features of the used car, despite it being a different manufacturer than what they typically sell. We were a bit confused as to why an additional $3k was added to the posted price to cover “getting it ready for sale”, but happy to work with Yurii. More
by Kevin C.
Employees Worked With
Yurii
September 10, 2024
The sales process for the purchase of a 2024 Hyundai Sonata Hybrid Limited was a pleasure! Marleny was very helpful as well as knowledgeable. CJ was also very easy to deal with. Bruno in finance was Sonata Hybrid Limited was a pleasure! Marleny was very helpful as well as knowledgeable. CJ was also very easy to deal with. Bruno in finance was very thorough. Now if I can only figure out how to use the vast array of technological features, I will be as good as gold! More
by RUTGERSBOB75
Employees Worked With
Marleny Reyes
June 30, 2024
Sales people try to add a market adjustment fee for $3,000 then the finance personal added this Protection Coverage to the agreement without discussing it with us. No business card given by the salesp $3,000 then the finance personal added this Protection Coverage to the agreement without discussing it with us. No business card given by the salesperson or finance department, More
by They are Crooks
Employees Worked With
Finance
May 13, 2024
Today I brought my Jeep Compass in for a Transmission Control Module Software Update. My Service Advisor was Katrina Green. She went the extra mile to ensure my vehicle was serviced and available to me i Control Module Software Update. My Service Advisor was Katrina Green. She went the extra mile to ensure my vehicle was serviced and available to me in a timely manner. I found her both courteous and professional. This is my first experience bringing my car into this service department. Katrina made it a pleasant experience. More
by rodneybrown919
Employees Worked With
Katrina Green
May 11, 2024
This review is regarding Byron Marino. Byron assisted me on 4/22/24 with my lease return and was able to assist me in getting a new lease on a 2024 Kona. Byron was so nice and most import Byron assisted me on 4/22/24 with my lease return and was able to assist me in getting a new lease on a 2024 Kona. Byron was so nice and most importantly professional and was able to answer and assist with all my questions. He called me as a follow-up and again inquired as to any questions I may have had regarding my new Kona. I was very satisfied with his assistance and follow up. I rate him five stars all around. I would recommend him with any future car recommendations at GLOBAL... I always service my car at global and look forward to continued assistance with them. GO BYRON!!! More
by potomac253
Employees Worked With
May 03, 2024
In 25 years of buying over a dozen cars, my experience at global Kia was the worst I have ever had by a wide margin. The sales staff is dishonest and will not give you a quote on the car that you want to buy global Kia was the worst I have ever had by a wide margin. The sales staff is dishonest and will not give you a quote on the car that you want to buy despite being repeatedly asked for it. They will instead harass you on some sort of budget or payment plan. I cannot overstate how important it is to stay away from these people. More
by Frustrated Shopper
Employees Worked With
Not listed
