Glenn E. Thomas Dodge Chrysler Jeep

Promised me a price for my vehicle and then when I was ready to close the deal they were going to give me less! Blamed it on a sales manager that had the day off even though I ad it in writing! Waste of ready to close the deal they were going to give me less! Blamed it on a sales manager that had the day off even though I ad it in writing! Waste of time and gas. More

Awesome experience. Curtious, efficient and quick. We found a used Camry on AutoTrader.com at this dealership. Sterling was extremely friendly and made the sale quick and painless. found a used Camry on AutoTrader.com at this dealership. Sterling was extremely friendly and made the sale quick and painless. More

I've been shopping for a 4-5 months. I basically knew what I wanted. I've shopped over 7 dealerships so I became familiar with their models and options. I finally found what I wanted and other dealership what I wanted. I've shopped over 7 dealerships so I became familiar with their models and options. I finally found what I wanted and other dealership couldn't believe the price. Steve is prompt with returning emails and he's upfront, sincere, professional and knowledgable, which are not typical traits of a sales person. Again I did my research and was very patient for almost half a year. I live 4 blocks away from Buerge Jeep dealership in Los Angeles/Santa Monica and I warn all patrons not to go there. I will be driving 60 miles to Steve's location to have my car serviced. I can't understand how Buerge survives other than taking advantange of people. Note new models do not require oil changes so often like older cars. However the Buerge Service guys insists I should come in every 3,750 miles. In the manual it even says 8,000. Obviously they do not know their own products. More

Great dealership no pressure and my requests were taken care of to the best of their ability. Sterling and the team made the care buying process as simple and to the point. Will definitely return in the fu care of to the best of their ability. Sterling and the team made the care buying process as simple and to the point. Will definitely return in the future. More

Didn't have the color of Jeep in stock we were looking Didn't have the color of Jeep in stock we were looking for. Sterling Williams was very helpful to special order the vehicle we wanted. Pointed out Didn't have the color of Jeep in stock we were looking for. Sterling Williams was very helpful to special order the vehicle we wanted. Pointed out some options we were not aware of to get the right vehicle for our needs, such as 3.73 rear end gears which will be great when we lift the Jeep and install taller tires. Delivery time was ahead of schedule at 5 weeks instead of 6 weeks quoted. Very friendly and fast service at this dealership. Jim Henderson, the sales manager is also very knowledgeable and patient with the buyers needs. Many phone calls were made to us throughout the order process to keep us informed as to the progess of our Jeep's production. More

I took my car back in after I had an oil change to have repairs or services they recommended. Mind you I had to call to find out if my car was done. Also since they kept it all day for an oil change I tho repairs or services they recommended. Mind you I had to call to find out if my car was done. Also since they kept it all day for an oil change I thought they would have at least hosed it off. Two weeks later I attempted to make an appt online to bring it in at 8:00 a.m. on the following Saturday for service. I received no response so I called and they said "oh sorry, yeah go ahead and bring it in at 8". I showed up at 8 apparently i did not have an appt afterall but they were going to work on it anyway. I asked to have the transmission serviced and the cooling system flushed I do not believe that the majority of the current crew they have in the service dept bother to look at your maintenace/service records at any rate since they seemed surprised when I said I also wanted warranty work done on the tension struts they recommended I have seviced 2 weeks prior. I also asked them to look at my seat warmers on both the drivers and passenger side seats that had both ceased to work at the same time. At around 3:00 they called to say they had done the non warranty services and the tension struts, but would need to keep the car until the following week to deal with the seat warmer issue which they tech found Open Circuits in the seat warmers and would have to take the seats apart. We were leaving for vacation the next morning and would have to bring the car back when we returned. We drove the car 350 miles only to have the check engine light turn on! This is less than 24 hours after my car was serviced. No surprise here. Same problem weve taken it in for in the past that they supposedly cannot diagnose even though all over the complaint boards this issue is addressed many times. Needless to say with some fuel additive the light turned off. So today i take the car in to have them fix the seat warmers which were previously under warranty only to have the check engine light come on again. I was hoping since it happened on the way to the dealer they would take care of it once and for all. No more than an hour later I get a call that the seat warmer issue is not an Open Circuit issue but that it is now a Heater Element issue and low and behold not under warranty! In addition to that I am told that my EGR Valve has and open circuit and needs to replaced along with the valve. Also not under warranty. Seems very fishy to me. Unless the open circuits just move around.This was the first time in almost 7 years that i have used my warranty as I only have 60,000 miles on this 2005 Dodge Magnum RT with a Hemi.. by the way this dealership never checks to see if its under warranty unless you push the point. Seems unprofessional if you ask me. It isnt like the warranty was free to begin with. Also it wouldnt hurt if Jeff was the least bit friendly. More

Buying new jeep,stress,uneasy feeling in your Buying new jeep,stress,uneasy feeling in your stomach,games,thats what my usual experience has been at other dealerships.SO much so that I was going Buying new jeep,stress,uneasy feeling in your stomach,games,thats what my usual experience has been at other dealerships.SO much so that I was going to buy used from private party. Glen E. Thomas was breath of fresh air NO blood pressure rise, Brad was honest and did exactly what he promised,price,finance, trade in value all right on. THANKS BRAD More

I recently purchased a Jeep Rubicon (Black Ops Edition) from your dealership and I could not have been happier with experience. Danny Castillo was my sales associate and he was very professional, very pers from your dealership and I could not have been happier with experience. Danny Castillo was my sales associate and he was very professional, very personable, and overall top notch individual and I know my experience at Glenn E. Thomas would not have been as great as it was without him. Thank you so much! Ken Fraley More

HORRIBLE SERVICE DEPARTMENT- Took car in for repairs, not until late afternoon when I call it was learned that the car would need be in overnight. They indicated that they would have someone pick me up to ge until late afternoon when I call it was learned that the car would need be in overnight. They indicated that they would have someone pick me up to get a loaner. 45 mins later they said the person was in traffic and would be there shortly. 3 hours later I called said the guy went home and I would have to take a cab and that they were closing in 35 mins. I had to get a hotel room as I am not from LBO when I went to retrieve the car I waited for 10 mins went back the Cashier and asked how much longer it would be. She replied she forgot to tell the Porter. WOULD NOT RECOMMEND More

I bought a new Jeep from another dealer, but Larry went the extra mile and almost got the deal. I think he is pretty trustworthy. I would have bought the Jeep from Larry at Glenn Thomas but they did not ha the extra mile and almost got the deal. I think he is pretty trustworthy. I would have bought the Jeep from Larry at Glenn Thomas but they did not have the same options available from the other dealer "on the lot." More