Craig and Landreth Chrysler Dodge Jeep Ram - Service Center

One of the worst service shops I have ever experienced. Took our vehicle in for multiple issues going on, the biggest issue was a leak in the back window causing water to come in to the car, but was told t Took our vehicle in for multiple issues going on, the biggest issue was a leak in the back window causing water to come in to the car, but was told that everything was going to be taken care, I was wrong. They never communicated with us on the progress of our vehicle and the repairs, we always had to call to try to figure out more information and never got any updated information, was told they would call back and we never got a call back. Our car was at the service shop for almost 3 months. We finally received a call 10 weeks after dropping it off that we could come pick it up and that all of our services were completed. We got there, paid our copay, and found out that the back window was still not replaced because our warranty wouldn't cover it, but we were never given that information prior so it sat on their lot for 3 months in the snow and rain, collecting water and causing damage. We found mold that day growing all in our vehicle and when I called for a manager, was denied being able to speak to one. They finally fixed our window with warranty covering it 5 months after we took the vehicle in to get fixed. Horrible management, horrible communication, horrible service. Oh, and all we got was an apology, didn't waive our copay or make any accommodations for the horrible situation they have put us through. Stay away from this place if you want your car to be fixed and taken care. The front associates also had horrible attitudes and were very rude, not empathetic or caring about the situation at all. No customer service skills. If I could put no stars, I would. More

Worst place ever stay away they just want your money and run mess up the repair and don't stand behind it leave lots of things lose and swear it was fine run mess up the repair and don't stand behind it leave lots of things lose and swear it was fine More

All was great would highly recommend 👌 Glenn cdjr got my vehicle completed in a timely manner. The service staff was great. vehicle completed in a timely manner. The service staff was great. More

Tire pressure was not checked. Other than that everything was fine. Zach was very informative. Other than that everything was fine. Zach was very informative. More

Terrible experience. Bought a car with problems and they kept my car for 3 weeks to not even fix the issue I brought the car in for. I would never recommend or buy anothe Bought a car with problems and they kept my car for 3 weeks to not even fix the issue I brought the car in for. I would never recommend or buy another vehicle from you all. Also they have terrible communication or lack of urgency to answer questions/provide feedback on my vehicle. More

I have purchased 2 vehicles from them and they are honest reliable and trustworthy. The service department is wonderful reliable and trustworthy. The service department is wonderful More

I used to like- even referred a friend who bought a car there(and I co-signed her loan) I was satisfied with service department too .. Until my most recent encounter. Apparently the service department is there(and I co-signed her loan) I was satisfied with service department too .. Until my most recent encounter. Apparently the service department is gravely understaffed.. my vehicle was there for over 2 months. From what I was told a huge part of the repair delay was related to warranty approval delays… the mechanic had to spend literally hours on the phone on hold and then waiting for approval. I also tried to contact Chrysler related to concerns or to get resolution- also to No avail… The delays in the repair caused quite a bit of inconvenience and frustration. Sadly to the point that I will not take my car there again, nor will I buy my next van(Pacifica) there, nor will I refer anyone- I’m not just disappointed with Glen- I’m very disturbed by the amount of time Chrysler takes to honor/approve warranty work. I WILL not consider a Chrysler/Dodge/Jeep in the future. And my experience at Glen most recently has been nefarious to the point that I can’t return there for service. More

Great easy to deal with staff. I wasn't sure what I wanted and the salesman helped me figure out what was best for me. I wasn't sure what I wanted and the salesman helped me figure out what was best for me. More

Excellent sales staff. Pleasant buying experience with no wasted time or run around. Would highly recommend buying a vehicle from them. Pleasant buying experience with no wasted time or run around. Would highly recommend buying a vehicle from them. More