Glendora Dodge Chrysler Jeep

This complaint is directed at the service department, specifically Service Manager Ryan and Service Technician Antonio. On January 5, 2026, I received a phone call from Antonio advising that the work specifically Service Manager Ryan and Service Technician Antonio. On January 5, 2026, I received a phone call from Antonio advising that the work performed on my truck for an electrical issue had been completed; however, he stated the battery was dead. Given that the vehicle was in for an electrical concern, I questioned how the repair could be verified if the battery was nonfunctional. Antonio was unable to answer this question and stated the battery could not be jump-started or courtesy charged. To avoid a quoted $600+ charge for battery replacement and labor, Antonio and I agreed that I would return on January 6, 2026, to remove the battery myself and replace it independently. According to Antonio and the diagnostic documentation provided, the battery was listed as failed. Upon my arrival on January 6, I identified myself and explained the purpose of my visit. The initial employee I spoke with appeared unaware of the situation and consulted Antonio, who initially stated he was unaware of the battery issue. After I explained further, Antonio acknowledged the situation but stated that I could not retrieve the battery without paying $150 in labor to have it removed, which contradicted our prior agreement. During this exchange, I expressed frustration and made a verbal remark comparing Antonio’s handling of the situation to that of a “16-year-old,” which prompted Service Manager Ryan to become involved. While another employee had begun escorting me to retrieve my tools so I could remove the battery, Ryan intervened and stated that I was not permitted to remain on the property. Ryan accused me of threatening an employee and damaging dealership property after I placed my hand on a metal workstation while speaking. I was ordered to leave immediately and informed that both my vehicle and I would be removed from the property, and that I was permanently banned and would be trespassed if I returned. During this time, I observed my truck being started and driven without issue—without a jump or charge—contradicting the earlier claim that the battery was dead. Following this, Ryan altered his statement and claimed the battery was not dead but “going bad,” and further stated that he was unaware of the communications and representations made the previous day. I subsequently had the battery independently tested. The test results showed an 86% charge and full rated cold-cranking amps (CCA), confirming the battery was in good working condition. Based on these events, the dealership attempted to impose excessive and unnecessary charges, either $600+ for an on-site battery replacement or repeated $150 labor fees for removal and installation of a customer-supplied battery, despite the vehicle operating normally. The conduct of the service department—particularly management—was misleading, unprofessional, and inconsistent with reasonable customer service standards. More

Absolutely the worst dealership service experience I’ve ever had. If I could give zero stars, I would. The service department at Glendora Jeep is a complete disaster. The Service Manager, Ryan, is dismiss ever had. If I could give zero stars, I would. The service department at Glendora Jeep is a complete disaster. The Service Manager, Ryan, is dismissive, unprofessional, and seems more interested in making excuses than actually fixing problems. Communication is nonexistent you’ll have to call daily, and when you finally get an update, it’s vague at best and downright misleading. The General Manager, Lani, is no better. Instead of taking responsibility or trying to make things right, he doubles down with a condescending attitude and zero accountability. It’s clear customer satisfaction is not a priority here. Save yourself the frustration and take your Jeep somewhere anywhere else. I will never return and will warn everyone I know to steer clear of this place. Service manager requested vehicle to be picked up and was released in unsafe driving conditions. More

I had some challenges at another dealer. I was referred to Glendora. I met the folks there and they were exactly how I wish every car purchase experience I ever had would have went. I can te I was referred to Glendora. I met the folks there and they were exactly how I wish every car purchase experience I ever had would have went. I can tell you that regardless of make and model, if I ever to choose to purchase another car in the near future I will be back there without question. Debbie and Fran have my customer loyalty. More

Great dealership , I have bought 5 vehicles from this dealership, every time I leave feeling good. dealership, every time I leave feeling good. More

Just wanted to take a moment to express my gratitude and total satisfaction with the troops there at Glendora Dodge Chrysler Jeep. More specifically the assistance I received from Connor Vasquez-Niles. total satisfaction with the troops there at Glendora Dodge Chrysler Jeep. More specifically the assistance I received from Connor Vasquez-Niles. Connor was very well informed on the vehicle I was looking to purchase, and took all of the necessary time to work with me. In the end, my wife and I are totally satisfied with Connor and Glendora Dodge Chrysler Jeep. I recommend consideration if there is any interest in either a new or used vehicle. More

Conner and the team at the dealership did an excellent job in assisting me with my new vehicle purchase. If you are looking for knowledgeable and friendly car buying experience, this is your place. Five job in assisting me with my new vehicle purchase. If you are looking for knowledgeable and friendly car buying experience, this is your place. Five Stars!! More

Buyer beware. The only decent experience was the sales rep. Recently purchased a used 2021 Rom 1500 Big Horn. Here is where you have to be careful with the The only decent experience was the sales rep. Recently purchased a used 2021 Rom 1500 Big Horn. Here is where you have to be careful with these guys. Their finance manger is quick to educate you on the car business. He warned us of specific scams dealerships will try to pull. We'll get back to him. Instead let's talk about the EXACT scam the sales manager pulled that the finance manager later warned against. Behavior to make you suspicious - When you start negotiations with them (don't bother, they don't budge) they have you complete a 4 square form, very common in the industry. There should be no new information added from 4 square to contract. The sales manager returned with a warranty ON THE CONTRACT for over $4000. I am not sure about the legality of that practice, but it is super shady and should make you reconsider doing business with a place that has practices like these. I wanted the warranty anyway but the sales repenter offered. Full Price add-ons you didn't ask for - LoJack. A $1300 option that they install on every used car we saw. It an unnecessary forced add on. Obviously they will slip in the warranty if you're not careful. I would read everything that they put in front of you three times. Questionable practices - I have purchased my last 5 cars from the same lot. I advised them of this and that we would need another car soon. Used cars have the HIGHEST margins by far of any cars on the lot. The warranty and LoJack are HUGE margins. They would not lower the price on anything. Not the LoJack they installed. Not the warranty the sales manager added to the contract without asking. Nothing. Terrible employee interaction - The Finance Manager. I understand dealing with the finance manger is the least pleasurable part of the buying process. I don't think he was doing it in a sexual harassment way, but by the 14-15th he called my wife gorgeous when asking her to sign, it wore out quickly.Other comments such as, "and ma' lady signs here" are simply cringeworthy. It's dated and chauvinistic to address a woman in such a way during a business interaction. The 80's are over. 7 days after the vehicle was purchased the passenger visor broke. Came right of the headliner. Does the warrant sneaky sales manager added on cover such a repair, of course not. There are a ton of places to buy vehicles. My suggestion is easy, go anywhere else. More

Wow, wish I could write a good review. But I can't. Most car dealerships are pretty sleazy. This one looks all nice and clean with lots of smiling faces... but it's just as sleazy. Lon But I can't. Most car dealerships are pretty sleazy. This one looks all nice and clean with lots of smiling faces... but it's just as sleazy. Long story short... the salesman READER was all smiles doing the deal. Then it came time to close the deal with the finance guy. Here are the lies READER told us. 1. "All cars come with a full tank of gas". LIE. The finance guy says only NEW cars come with a full tank of gas. ( This car was test driven allot and has a few hundred miles on it.) 2. "The Lojack system was a "Lifetime" purchase." LIE. The finance guy says it's only a trial subscription and will need periodic renewal 3. I always get a trucker hat or free tee shirt when I buy a car. I refused to sign the "Due Bill" until I got these things. READER says ".... dont worry about it. Sign the Due Bill release, go get your cashiers check, and when you come back we can get you taken car of." LIE. So we go get the check, come back to trade the check for the keys and the swag. NOPE. No hat, no tee. If a dealership will LIE to you about something as stupid as a free tee shirt, they will lie to you about anything. I WILL NEVER RETURN TO THIS DEALER FOR ANY REASON!!!! If your smart, neither will you. More

The sales manager (Shamil Reader) and the entire team were personable and professional from start to finish. were personable and professional from start to finish. More

The dealership was able to get me in about less than an hour . The salesman (Conner Vasquez-Niles) was very knowledgeable and respectful hour . The salesman (Conner Vasquez-Niles) was very knowledgeable and respectful More