Glendora Chevrolet - Service Center

Wait time to get an oil change I had an appt at 10:00 to get an oil change , I made it 3 days in advance and showed up 15 minutes early. After waiting 3 hours I found out they hadn I had an appt at 10:00 to get an oil change , I made it 3 days in advance and showed up 15 minutes early. After waiting 3 hours I found out they hadn't even started. I told them to just give me the car and cancel the order. Of course that took another half hour. Jasmine the service person there is rude, the least friendly person to be working for a company like Chevrolet. I am so disappointed. More

Rude and unfriendly service. The service person Bill was not accomodating at all. I will never go back to this dealership. An oil change should not be this difficult. not accomodating at all. I will never go back to this dealership. An oil change should not be this difficult. More

My original commentary on this dealership still stands as is, however I now have an update. I bought the GM protection plan extended what ever their highest warranty that GM protection plan offers and at tim is, however I now have an update. I bought the GM protection plan extended what ever their highest warranty that GM protection plan offers and at time of purchase I was advised that the warranty would not be active for 30 days as there is a delay from when they send it to GM and when GM applies it to the VIN. An issue came up where I needed to contact my Chevy dealer of choice as a problem with my car came up and their service advisor told me "yes I see the warranty active on the VIN you can bring the car in for service if you need to" so I did just that and paid my deductible and everything went as it should have. Today Mark from finance calls me kind of angry telling me that I violated our agreement and that he and his GM rep are canceling my warranty. I just think that Mark was angry that I chose not to bring my car to his dealership to let his service department do the work. Per my 1st experience with Glendora's service department id never let them lay 1 finger on my car ever again. I honestly think this dealership needs to be retrained or restaffed with some new people who actually care about how to relate to the public and how to treat their customers. Drive the extra 20 or 30 miles and go to another Chevrolet dealer trust me you will be glad you did. More