Glendale Dodge Chrysler Jeep Ram

Quality service, very fast, and they try really to find that car which customer looking for that car which customer looking for More

Untrustworthy service, poor communication and overpriced. I had NO TRUST, CONFIDENCE, OR FELT SAFE the entire time my car was in the shop at Glendale Dodge Chrysler Jeep Ram! Over the 4 weeks I was in con I had NO TRUST, CONFIDENCE, OR FELT SAFE the entire time my car was in the shop at Glendale Dodge Chrysler Jeep Ram! Over the 4 weeks I was in contact with the dealership and my car was in service, I received only 3 phone calls and received suspicious false information, shuffled phone calls around between departments, and unsatisfactory reports. My Jeep Grand Cherokee’s Transmission Control Module took a dive on me. My local shop diagnosed it within 5 minutes and said only the dealership can reprogram it. Therefore, you’ll need a new a TCM, reprogramming, and recommended fluid service. Therefore, I made an appointment with this dealership, got my car towed there, agreed to the $480 diagnosis fee and was assigned mechanic, Paul Bautista. I told him and the service department the run down on my car and waited for information. A few days went by, heard nothing, and called, he told me that wasn’t the issue and it was “internal, the oil smelled burnt and the pump in the transmission isn’t right”. This obviously concerned me as I nor my local mechanic smelled nothing burnt ever.. Therefore, I waited for the future diagnosis. After 7 full days, Paul told me I needed TCM, reprogramming, and recommend fluid service for $1950 “to start and that big problems lie ahead” about the burnt oil. However, I just didn’t believe him on the oil - I personally felt like I was being lead on. Why it took them a full week for diagnosis when my previous inspection took 5 minutes and reported no burnt smells? This just doesn’t fit right with me. I appreciate the thorough diagnosis but why plant more potential bad news in your customer’s head when your still working on the car and agreed to pay full price and move ahead? Finally when the TCM arrived. Paul told me me it was 5 days and it took 10. I understand no one can control the mailing system but it makes me question when it was actually ordered given the untrustworthy and unethical dealings with the dealership. I would call for check ups and the service department just pushed me off the phone as quickly as possible. For example, I called service, they transferred me to parts, and parts transferred me back to service. In short, no one cares here. When the TCM was replaced, exactly 1 month to the day, Paul said I could pick up my car. I asked whether the TCM was the primary problem and about the burnt oil. He simply repeated “You can pick up your car” and acted as the previous conversations never existed, truly proving my hypothesis correct - my TCM just took a dive and these things happen. I would have liked to receive a thorough breakdown given the money I was about to pay so I went to pick up my car immediately and waited to examine the invoice. However, the invoice was poorly written and didn’t make any sense. There were some random parts and prices but nothing on service, labor, and total pricing. It didn’t add up and they were just throwing random things on there. When I see “$1950 for TCM and trans service to start” and “985 to fix issues”. That doesn’t tell me anything. If I’m spending $1950 plus tax, I want a detailed breakdown for my car records. Of course, since the dealership has a monopoly on the reprogramming, I knew they were going to gut me for service and labor but with no explanation or detailed breakdown - this is unacceptable. If you can, I would avoid at all costs and go somewhere else to avoid the horrible experience I had. I hope you’ve been warned or the dealership will get it’s act together and perform accordingly. More

The only person there that is helpful and friendly is the woman who runs the rental car stand out front of service. The lack of communication is so bad and the condescending way that the sales manager and s woman who runs the rental car stand out front of service. The lack of communication is so bad and the condescending way that the sales manager and some of the servcie people speak to you is a frustrating. I have had my car in the shop more than out of it in this last year bc its the new hybrid and a lot of kinks weren't worked out. NO one seems to want to help. Even trading it in. returning it, getting on the phone with me to figure it out. Nothing. I just picked it up again last week from 2 recalls that needed to be looked at and got the car back with the check engine light on. It's a brand new 2023 car. It's been highly inconvenient to go back and forth sometimes they don't have a rental avail, we have to pay for rental cars ourselves and they wouldn't help. We have tried to turn it back in and NO ONE can seem to help us with that bc they are just the "seller". Whom sold us a car that has major issues. More

Hilbert made things really simple, easy, and quick. Very knowledgeable and helpful. Unscheduled appointment for basic maintenance and was in and out in about an hour. Very happy! Very knowledgeable and helpful. Unscheduled appointment for basic maintenance and was in and out in about an hour. Very happy! More

Best customer service they are always ready to help. I enjoy coming here for my car needs I enjoy coming here for my car needs More

Best experience I’ve ever had with a car dealership. This is my 3rd vehicle with them. Evan, Al and Ruben are the best. Highly recommended. This is my 3rd vehicle with them. Evan, Al and Ruben are the best. Highly recommended. More

The service representative communicated in a confusing and patronizing manner. Whenever I tried to explain something, he responded with a dismissive tone and simply repeated his previous statements withou and patronizing manner. Whenever I tried to explain something, he responded with a dismissive tone and simply repeated his previous statements without actually hearing me out. For instance, I pointed out that, according to Jeep's guidelines, the sunroof lubrication should coincide with the oil change intervals. However, he incorrectly insisted that these were separate services not meant to be performed simultaneously. These absolutely can be performed at the same cadence, per the Jeep handbook. Additionally, he mentioned that my rack would need to be completely removed to lube the sunroof tracks, but this has NOT been the case in other dealerships. Bottom line, they didn’t want to do the work. My attempts to clarify were met with nitpicking. Additionally, when I inquired about a different issue (the auto stop not functioning), he said it would be a minimum $300 to check it out. (He also said it would be the same fee to check the sunroof but like bro, it just needs to be lubed.) Later, he identified the problem as a low battery issue, but failed to inform me. I only discovered this because the settings on the screen had changed. When I went back to ask what’s up, he casually mentioned forgetting to tell me, which seemed like a tactic to make me return and pay a hefty diagnostic fee. The overall experience felt deceitful, as they seemed more interested in wasting my time and extracting money rather than assisting. I also noticed a clear gender bias in their customer service approach; male customers received a warm welcome and respectful interaction, while I, along with another mother and daughter, were treated with less courtesy. More

staff is incredibly helpfull service handled quickly and professionally my service writer make sure my vehicle is handled with the utmost care the transportation person is wonderful.. I make sure if my veh professionally my service writer make sure my vehicle is handled with the utmost care the transportation person is wonderful.. I make sure if my vehicle requirea anything i take it to them More

Great service and very helpful with Every questions that I may have. I’m very satisfied with the service. I may have. I’m very satisfied with the service. More

Marvin at Service Department is an outstanding team member. Always helpful, courteous, friendly and knowledgeable. member. Always helpful, courteous, friendly and knowledgeable. More