Glendale Dodge Chrysler Jeep Ram

Customer service masterclass. Great experience at Glendale based on 2 visits. Will return for a 3rd soon. Great experience at Glendale based on 2 visits. Will return for a 3rd soon. More

This dealer is very professional and responsible with the help of the person who was in charge of having my car in service, I felt confident that my car and my case were in good hands. Thank you Roger! help of the person who was in charge of having my car in service, I felt confident that my car and my case were in good hands. Thank you Roger! More

Love my Jeep Grand Cherokee! Everyone there is super nice and made buying a car super easy! Everyone there is super nice and made buying a car super easy! More

I have now had two troubling encounters with the same manager at Glendale Jeep, named Ryan, which have made me extremely uncomfortable. The first incident occurred about four or five months ago. There manager at Glendale Jeep, named Ryan, which have made me extremely uncomfortable. The first incident occurred about four or five months ago. There was a simple miscommunication between me and my service advisor about the service department's closing time and when I could pick up my vehicle. I had no outstanding balance, as the work was covered under warranty, and I was informed that my vehicle was ready. However, when I arrived, Ryan told me he did not have access to my keys. I was forced to call the Glendale Police Department, and as soon as an officer arrived, Ryan suddenly had access to my keys and had my vehicle brought out. I was under the impression that such an incident would not happen again. Unfortunately, it did. This time, I went to the dealership during the verified operating hours of the service department. Ryan was there once again, informing me that this time- the entire service department had closed for the day, despite no prior notice to customers other than a small piece of paper on the service door. Once again, Ryan claimed he did not have access to my keys. I was again forced to contact the Glendale Police Department, and a sergeant has now promised to walk through the dealership with me tomorrow to resolve this issue. Throughout both incidents, Ryan has handled the situation aggressively and without empathy, behaving as though he had something to prove. I do not understand why he would lie about having access to my keys until the police arrive. His behavior has been unprofessional and seems to carry a personal element. More

If I wrote this review 2 years ago it would have been 5plus stars, now I can’t say the same. Personally I never thought I would own a Dodge but I wanted a Durango even with all the poor reviews. 8 plus 5plus stars, now I can’t say the same. Personally I never thought I would own a Dodge but I wanted a Durango even with all the poor reviews. 8 plus year later I still love my car, but the dealership has just been so bad these past few years it is time to move on. I bought my Durango air Glendale Dodge etc, the following year my daughter bought a new Patriot (no fancy but within her budget), my oldest a Grand Cherokee fully loaded, my youngest a Challenger, his partner a truck, my youngest went back a few years later and got a Jeep, his partner a TRX. So a Chevy family completely converted. When we first started this journey the service was so great it is the main reason we kept coming back. Great service is so important right? We all understand the issue with loaners and as those started to become harder to get dues to many things that became understandable. However my oldest has an extended warranty and although they had his car for almost 3 weeks, we got stalled over and over on a rental and then viola the car was was repaired. This last time he needed a new head and for almost two weeks IF he could get someone on the phone it would be “we haven’t heard back from the warranty company to approve the repairs”. So you are aware the whole family is in some sort of management role with direct contact to customers so my son asked and whose job is it to follow up with the company. He tried and of course the warranty company said they couldn’t talk to him. So my son called the one person he knew in sales Michael Walden, who may not have been the official sales person for each car but no cars were purchased by us without his involvement. Mike basically said I can’t do much about the service department. Magically the next day the repairs were approved, it was the end of the week so the thought was they would get him a rental on Monday since he only had coverage for 5 days. He called a few times and never heard back so we all kept juggling cars with him, then suddenly his car was ready. Hi wheel well trim flew off on the freeway, thankfully only hitting his wifes car, service asked him what he hit he told them nothing and showed them the other side where that wheel trim was loose due to broken brackets and they said oh that’s on us. Nothing like accusing first. He has a leak somewhere during the heavy rains this past season the water would poor in around the rear view mirror. He spent a minor fortune on that repair and when it did it again they kept the car and said they can’t find it, yet he showed them a video!! Now we all know that the Cherokee isn’t made to go much over 80k without issues, but the service department is just so bad it makes it all so much worse! I personally had to have a whistling windshield repaired, I paid for the parts up front but my finally invoice only shows one installed, I was told I would get a credit on my account which I have heard before and it always happens. The next time I was in there was no notation on my account and I paid full price for service. Also they ordered a new door hinge since my drivers door closes on my leg even on level ground. That has been a few months now, still have to warn the car wash people “careful of the door”. I was told that the hinge was in but needed to be painted and they would call me when I can come in, that it is a days job. I assume that white paint is in short supply still waiting in that call. My daughter has a horrible time getting answers from the service department, no major repairs yet she drives limited miles, my youngest and his partner now reside in Austin Texas so they use their local dealership and seem to have much better service. We won’t buy from this dealership again and possibly just walk away from Dodge etc all together. I know that Glendale/Ellis has been there for so long my business won’t mean anything to anyone but I think 7 cars in 8 years is loyal. More

Ruben, the sales representative did an outstanding job and provided excellent customer service. He made the process of purchasing the vehicle smooth and quick. and provided excellent customer service. He made the process of purchasing the vehicle smooth and quick. More

Fast friendly service every visit. The crew always keeps you informed and up to. speed on the progress of your vehicle. The crew always keeps you informed and up to. speed on the progress of your vehicle. More

Quality service, very fast, and they try really to find that car which customer looking for that car which customer looking for More

Untrustworthy service, poor communication and overpriced. I had NO TRUST, CONFIDENCE, OR FELT SAFE the entire time my car was in the shop at Glendale Dodge Chrysler Jeep Ram! Over the 4 weeks I was in con I had NO TRUST, CONFIDENCE, OR FELT SAFE the entire time my car was in the shop at Glendale Dodge Chrysler Jeep Ram! Over the 4 weeks I was in contact with the dealership and my car was in service, I received only 3 phone calls and received suspicious false information, shuffled phone calls around between departments, and unsatisfactory reports. My Jeep Grand Cherokee’s Transmission Control Module took a dive on me. My local shop diagnosed it within 5 minutes and said only the dealership can reprogram it. Therefore, you’ll need a new a TCM, reprogramming, and recommended fluid service. Therefore, I made an appointment with this dealership, got my car towed there, agreed to the $480 diagnosis fee and was assigned mechanic, Paul Bautista. I told him and the service department the run down on my car and waited for information. A few days went by, heard nothing, and called, he told me that wasn’t the issue and it was “internal, the oil smelled burnt and the pump in the transmission isn’t right”. This obviously concerned me as I nor my local mechanic smelled nothing burnt ever.. Therefore, I waited for the future diagnosis. After 7 full days, Paul told me I needed TCM, reprogramming, and recommend fluid service for $1950 “to start and that big problems lie ahead” about the burnt oil. However, I just didn’t believe him on the oil - I personally felt like I was being lead on. Why it took them a full week for diagnosis when my previous inspection took 5 minutes and reported no burnt smells? This just doesn’t fit right with me. I appreciate the thorough diagnosis but why plant more potential bad news in your customer’s head when your still working on the car and agreed to pay full price and move ahead? Finally when the TCM arrived. Paul told me me it was 5 days and it took 10. I understand no one can control the mailing system but it makes me question when it was actually ordered given the untrustworthy and unethical dealings with the dealership. I would call for check ups and the service department just pushed me off the phone as quickly as possible. For example, I called service, they transferred me to parts, and parts transferred me back to service. In short, no one cares here. When the TCM was replaced, exactly 1 month to the day, Paul said I could pick up my car. I asked whether the TCM was the primary problem and about the burnt oil. He simply repeated “You can pick up your car” and acted as the previous conversations never existed, truly proving my hypothesis correct - my TCM just took a dive and these things happen. I would have liked to receive a thorough breakdown given the money I was about to pay so I went to pick up my car immediately and waited to examine the invoice. However, the invoice was poorly written and didn’t make any sense. There were some random parts and prices but nothing on service, labor, and total pricing. It didn’t add up and they were just throwing random things on there. When I see “$1950 for TCM and trans service to start” and “985 to fix issues”. That doesn’t tell me anything. If I’m spending $1950 plus tax, I want a detailed breakdown for my car records. Of course, since the dealership has a monopoly on the reprogramming, I knew they were going to gut me for service and labor but with no explanation or detailed breakdown - this is unacceptable. If you can, I would avoid at all costs and go somewhere else to avoid the horrible experience I had. I hope you’ve been warned or the dealership will get it’s act together and perform accordingly. More

The only person there that is helpful and friendly is the woman who runs the rental car stand out front of service. The lack of communication is so bad and the condescending way that the sales manager and s woman who runs the rental car stand out front of service. The lack of communication is so bad and the condescending way that the sales manager and some of the servcie people speak to you is a frustrating. I have had my car in the shop more than out of it in this last year bc its the new hybrid and a lot of kinks weren't worked out. NO one seems to want to help. Even trading it in. returning it, getting on the phone with me to figure it out. Nothing. I just picked it up again last week from 2 recalls that needed to be looked at and got the car back with the check engine light on. It's a brand new 2023 car. It's been highly inconvenient to go back and forth sometimes they don't have a rental avail, we have to pay for rental cars ourselves and they wouldn't help. We have tried to turn it back in and NO ONE can seem to help us with that bc they are just the "seller". Whom sold us a car that has major issues. More