Glendale Dodge Chrysler Jeep Ram

I brought my 2015 Ram Promaster City to Glendale Dodge Chrystler Jeep to perform software updates on TCM and PCM because software had bugs causing transmission to give error code when on freeway. We agree Chrystler Jeep to perform software updates on TCM and PCM because software had bugs causing transmission to give error code when on freeway. We agreed to get it done for $440 (because the dealer I purchased my car from, russell westbrook dodge jeep ram, wanted to charge me $625 for same updates to fix transmission software bugs). I was advised by Valvoline, oil change place, to change transmission fluid every 90,000 miles but only at the dealership, because it needs special tools. So I said at the Glendale dealer if they can do transmission service (fluid change) the same day then let's do it since it's due (101,000mileage). I didn't realize that my vehicle does not need a transmission service at all. The lubrication lasts for the lifetime of the vehicle. And does not need to be serviced like other cars. My service advisor, Javier didn't say anything about that this specific vehicle doesn't need a service. He just went ahead and took advantage of my ignorance and added the service. They've been claiming till the end that the car DID need a transmission service, every 105,000miles to be exact, said service advisor, Paul Bautista.. The entire conversation was recorded, I'll be posting updates about this case. After transmission fluid was changed, I told to Javier over the phone that this vehicle didn't even need a service according to owner's manual. He said yes I know, but it's serviceable. and we did change the fluid. He also said that the old fluid was actually good for another 100,000 miles, which itself contradicts the purpose of changing it. I researched that in these kinds of frauds they don't even change the fluid, claiming that they did. And I believe that not only the advisor was either negligent or deceptive, either way they should have advised me that my vehicle doesn't need a transmission service from the beginning. They performed a service my car didn't need and that's just wrong. This specific vehicle requires more labor fees in order to check whether transmission fluid was indeed changed, and weeks of wait for the appointment at other dealerships. which by then it'll be harder to tell whether the fluid is new. I'll fight this until it's justified, and refunded everything except $440 to which my car needed software updates and I agreed to pay for it (even though it's fishy to pay fees to update factory software defects, which is not my fault), however for transmission fluid change scam that they charged me additional $514.69 should be refunded. Even if they changed the fluid, it didn't need to be at all and I was mislead that I had to. The total cost was $954.69 More

Best car buying experience I have ever had. The sales team and finance department were amazing to work with and took the time to explain everything to me. Everyone there were genuinely interest The sales team and finance department were amazing to work with and took the time to explain everything to me. Everyone there were genuinely interested in making sure I had a great car buying experience and that I completely understood all the features of my new car. More

My experience has been with the service Dept. Eder my advisor is absolutely wonderful. He pays attention and makes sure to address the issues with car. Thank you Eder!!! Eder my advisor is absolutely wonderful. He pays attention and makes sure to address the issues with car. Thank you Eder!!! More

Always very helpful and accommodating. Without a doubt, Eder is the guy to see. Super helpful and friendly. Without a doubt, Eder is the guy to see. Super helpful and friendly. More

I bring my wrangler to Glendale Jeep all the time and I am always satisfied! My service adviser Marvin is great, friendly and listens well to my concerns! A+ am always satisfied! My service adviser Marvin is great, friendly and listens well to my concerns! A+ More

Excellent service. Oil change and tire rotation took just under 90 minutes. I was a walk-in and they took my car immediately on a Monday night, just before the Thanksgi Oil change and tire rotation took just under 90 minutes. I was a walk-in and they took my car immediately on a Monday night, just before the Thanksgiving rush when everyone would hit the road. Friendly service, they even had treats for my dog, too bad she has allergies and couldn't eat any of them More

Knowledgeable and friendly staff. No pressure. Quick transaction. Good pricing, no BS add one’s. No pressure. Quick transaction. Good pricing, no BS add one’s. More

Great service didn’t take long service guy very helpful and text me as soon as my Jeep was ready. and text me as soon as my Jeep was ready. More

Great and fast experience. Yes, I would recommend this service department to my friends and family. I give Paul a 10 in customer service. Yes, I would recommend this service department to my friends and family. I give Paul a 10 in customer service. More

It’s my first service on my Charger and Eder delivered what he promised …prompt courteous, friendly & professional advisor. Great service . Thank you what he promised …prompt courteous, friendly & professional advisor. Great service . Thank you More