Glendale Dodge Chrysler Jeep Ram
Glendale, CA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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impeccable service the service bay employee who helped me was absolutely outstanding. In todays day and age a uniquely personal and help experience that exceeded any reasonable expectations. was absolutely outstanding. In todays day and age a uniquely personal and help experience that exceeded any reasonable expectations. More
It took me on month to have a few things done at this center. There were delays from the warranty approval process. However, most of my experience was defined by the lack of consistent and accurate commu center. There were delays from the warranty approval process. However, most of my experience was defined by the lack of consistent and accurate communication from the reps I worked with , Marvin and Paul. I have been coming here for at least ten years and usually work with Eder. Though it can take time to go thru the process, I was frustrated in this experience because I was continually offered incorrect information about timelines, incoming parts and so forth. It was very hard to plan my work and family schedule because when I would have the Jeep back continued to shift. I had to constantly follow up and it was some days nearly impossible to get someone to answer the phone without a 20-30 min hold time. Tina finally assisted me after three weeks by providing a loaner and helping with good communication and follow up. She was excellent. After another ten days the vehicle was complete. More
Communication was terrible. No one called to update me on the status of my vehicle. They had to order a part, didn't bother to call and let me know it was on back order. I had t No one called to update me on the status of my vehicle. They had to order a part, didn't bother to call and let me know it was on back order. I had to call myself to get updates and even then would have to request a call back, because the service advisor was not available. Some times they didn't call me back. They had my van for almost a month. At pick up, the van was filthy, it was obvious it was sitting outside for a month. They didn't bother to rinse it off. More
I had not been at this place for few years after I traded in Chrysler 300, and I had Pacifica before that. When I went to the service, one of the service advisors recognized me and treated me like a long ti in Chrysler 300, and I had Pacifica before that. When I went to the service, one of the service advisors recognized me and treated me like a long time customer. More



