Glenbrook Hyundai - Happy Car Store

Buying it. Selling it. I loathe having to deal with this service dept. The manager Stump, is a a total narcissistic ass. I would rather deal with 20 nuns at a girls infirmar I loathe having to deal with this service dept. The manager Stump, is a a total narcissistic ass. I would rather deal with 20 nuns at a girls infirmary. & I feel he's like this with most women customers! More

Superior Service Glenbrook Dodge is a prime example of top service. Whenever I have service completed on my Chrysler 200, I always find it a pleasant experience. The s Glenbrook Dodge is a prime example of top service. Whenever I have service completed on my Chrysler 200, I always find it a pleasant experience. The staff is welcoming and respectful and most recognize that I am a regular customer. I am given a complete outline of the work to be done and the cost is accurate. The waiting room is a pleasant corner with space to get paper work accomplished awhile enjoying a free soft drink. The staff sticks closely to the amount of time so I can get a task done while my car is given the repairs or service it needs. This is my second car purchased from Glenbook. It is this service that makes me think only of Glenbrook when I purchase my next new car! Rosemary Henderson More

GO SEE BRYAN WHITE! His direct line is 260 484 9531. His email is bwhite@happycarstore.com. He did a great job, was very friendly, and was thorough with is work. His direct line is 260 484 9531. His email is bwhite@happycarstore.com. He did a great job, was very friendly, and was thorough with is work. More

Awesome Experience This is my 6th purchase from Glenbrook. Love their team. Everyone from sales to service are awesome. EJ Cripe my sales consultant is a wonderful young This is my 6th purchase from Glenbrook. Love their team. Everyone from sales to service are awesome. EJ Cripe my sales consultant is a wonderful young man. Curt Kinsey even made the finance part of the process dealable. Someday there may be a 7th experience . More

fantastic from the moment I walked in the door to the signing of the purchase Nathan made me feel like I was the only person on his agenda he went above and bey from the moment I walked in the door to the signing of the purchase Nathan made me feel like I was the only person on his agenda he went above and beyond being courteous an extremvBulletinely professional not pressuring just assisting me in my deciding what would be the best vehicle of choice Glenbrook Hyundai will be my future car place plus I have recommended to several of my friends consideration 4 Glenbrook Hyundai when they go to purchase their new vehicles More

Santa Fe Sport I really had an enjoyable purchasing experience. Matt was very nice, took our needs/want serious, and completed our purchase in a timely fashion. Than I really had an enjoyable purchasing experience. Matt was very nice, took our needs/want serious, and completed our purchase in a timely fashion. Thank you Matt! I would recommend him to my friends! More

great friendly and persuasive service excellent! the staff were courteous and offered a great deal with as many options so I the customer could make an informed decision staff were courteous and offered a great deal with as many options so I the customer could make an informed decision More

My husband & I purchased a 2009 Hyundai Sonata from them 4 years ago & had a good experience. But unfortunately, my most recent purchase was awful. I won't bore you with all the details, but besides them 4 years ago & had a good experience. But unfortunately, my most recent purchase was awful. I won't bore you with all the details, but besides being "misinformed" (or lied to) about the used vehicle I was purchasing, they also sold me a car that needed repair work done totaling about $300 that they KNEW ABOUT but never informed me of before selling me the car. I have proof because 2 weeks after my car purchase I had to take it back in to have the oil changed (yes, they never checked to see if the oil needed changed before selling it!). Anyways, the paperwork they gave me from the oil change had "Previously Declined Recommendations" on it totaling about $300 in repair work. When I asked the Service Department about it I was told that “that info should have been deleted from the system”! That is deceptive & fraudulent and THESE ARE THEIR NORMAL BUSINESS PRACTICES!!! General Manager is aware of my complaints & finally got back with me last week letting me know he's “just been so busy” but that he would address my concerns at their next weekly meeting & get back with me early the following week. Thursday morning (of the week he said I’d hear from him EARLY IN THE WEEK) I sent him an e-mail letting him know I wasn’t too happy that I hadn’t heard from him yet & that I expected to hear from him by the end of the day. Well, guess what…I’ve heard nothing out of him. Guess he's too busy again to deal with a customer complaint. I'll be filing an official complaint with the BBB and Dept of Consumer Affairs. They should have their business practices audited! The Happy Car Store has a Very Unhappy Customer! I would advise you to take your business somewhere else, especially if you’re looking at buying a used car. More

Please note I have *never* posted a negative review of any service and/or product. However, I feel so strongly about my story, I wanted to pass it along to others. Long story short, I recently purchased a any service and/or product. However, I feel so strongly about my story, I wanted to pass it along to others. Long story short, I recently purchased a Hyundai Veloster from Glenbrook Hyundai – the so called “Happy Car Store.” As part of the purchase, I traded in my vehicle which had two hardwired components (car devices that are plugged directly into the car’s power source not via a cigarette lighter for example) – specifically a radar detector and GPS unit. I did remove the actual components, but the power cords (again, still hardwired) were left in the car and I asked my Sales and Leasing Consultant (Ryan Coleman) if the dealer could remove them so as to not damage them or a part of the vehicle. Ryan said absolutely, but such would have to take place the next day as I purchased the Veloster on a Sunday and was told a proper tech was not available to perform such action. He stated once the cords were removed, they would be mailed to me. A week later, no package arrived. I called Ryan to obtain a status. He stated the cords were in the maintenance area and they would be shipped shortly. Another week later, no package. I called Ryan once more and was told my vehicle, which I traded in, was sent to auction with the cords. I was beyond furious. His solution was for me to go online and purchase the cords as they “could not be more than $20, $25 dollars.” I told him that was unacceptable and to transfer me to a manger. He did. Since then, I have spoken with two sales managers and escalated the situation to the GM - Mark McKibben. Although he never apologized or seemed sincere, it appeared I was finally making progress. Again, his solution was for me to find the cords online and send the listings (eBay, Amazon, etc.) to him via his “personal e-mail address.” I spent my own time, found the cords, sent the listings to him, and asked either for reimbursement, or for a check to be sent and I would purchase. I have yet to hear from him – this was three weeks ago. This situation has gone on-and-on for over two+ months with no apologize nor any real assistance. I love my Veloster, but I would *never* purchase a car from Glenbrook Hyundai or recommend them to my worst enemy. And please be aware of **Ryan Coleman**! I have never been treated so poorly, including lied to and insulted. Don’t get me wrong, he was quite attentive before the purchase, but after is another story. He has no integrity, but has the nerve to send me an e-mail stating how hard the car business is and to recommend him to friends and family. A complete joke. More

I have now been to Glenbrook Hyundai twice and have had a great experience both times. I recommend the dealership in general as well as Chris Jasso as a dealer. He is very friendly, helpful, and knowledgeabl great experience both times. I recommend the dealership in general as well as Chris Jasso as a dealer. He is very friendly, helpful, and knowledgeable. I will be going back to Glenbrook Hyundai for future purchases and will be staying with my dealer, Chris, each time. Thanks! More