Glenbrook Hyundai - Happy Car Store

To seal the deal. Does not mean nothing to this dealer! He said if I threw in 4 oil changes into the deal would that seal the deal! I said that would help and yes. I sa Does not mean nothing to this dealer! He said if I threw in 4 oil changes into the deal would that seal the deal! I said that would help and yes. I said so 4 oil changes "yes" as I am writing this on the outside of my evenlope that has my paperwork in it. He States while while writing just have them see me Dakota if they have any questions. Now why would I be writing this down if he did not say it??? Now he informes me "great news you are 2 months ahead on your old car." So you don't owe nothing! I said so from this time forward you are telling me I am done. I do not owe nothing on the old car "no" Dakota stated. I said from this time forward I just owe payments on this car "yes" Dakota stated. Well that was a load of crap!!! Hyundai came after me for another 700 some dollars! When I got this bill I took it in and confronted him.. he gAve me a load of crap! Tripping all over his words and going back on everything he had said and promised! What he says don't mean CRAP! Never trust him and DON'T do business with him! This is the fourth Hyundai I have owned and the WORSE EXPERIENCE I have ever had!!!!! I wish we had more then one Hyundai dealer in this town! This place SUCKS! The service department is none better! Arrogant not friendly people! More

Pleasant purchase experience My salesperson, Deandre, did an excellent job. He went out of his way to find me the exact car I wanted. I was greeted in a friendly manner by other My salesperson, Deandre, did an excellent job. He went out of his way to find me the exact car I wanted. I was greeted in a friendly manner by other staff members who happened to come by while I was at the dealership. It influenced my decision to continue to use this dealership for maintenance for my car, and for recommending it to future car buyers. More

Buying a car It was a good experience. Very nice people, from top to bottom! : ). We were well taken care of... Sorry I don't have any more to say!! It was a good experience. Very nice people, from top to bottom! : ). We were well taken care of... Sorry I don't have any more to say!! More

Salesperson DeAndre was extremely helpful in making the buying process of purchasing the new vehicle a very pleasant experience. I will recommend the dealership t DeAndre was extremely helpful in making the buying process of purchasing the new vehicle a very pleasant experience. I will recommend the dealership to all of my family and friends. More

RUDE sales manager Andre We just bought a 2017 Tucson on Friday 6/16/17 and were not happy with the way the "sales manager" Andre treated us after we made our purchase. We We just bought a 2017 Tucson on Friday 6/16/17 and were not happy with the way the "sales manager" Andre treated us after we made our purchase. We went in Friday to look at getting a Tucson. We just bought a house and needed a bigger car to haul things, as we are renovating our home. Before we bought the Tucson we had a Sonata and Elantra. We ended up trading my husbands 2013 Sonata for the new Tucson. This is the FOURTH Hyundai I have purchased and I have never had any trouble with any other Hyundai dealerships until now (two were purchased in KY and one in FL and we have always had amazing, courteous service from ALL other Hyundai dealerships). Mel was our sales representative. He was nice and helpful, but I got the impression he was a little new and may not have everything down quite yet. We looked at two different vehicles. We looked at a 2016 used Tucson and a 2017 Tucson eco. We test drove both of them. My husband and I decided that we wanted to go with the new Tucson. Mel started working with the sales manager on monthly payment pricing. We decided to go with the cheaper se model instead of the eco to save money on the monthly payments. When the monthly price was decided Mel asked me what color I would like and I told him gray. We were never shown which specific gray Tucson we would be receiving and were never asked what color interior we would like as there are multiple cloth interior choices. Mel went and chose what Tucson he wanted and that was it. My husband and I were in the moment, excited about our new purchase we didn't think anything of it really. I feel like a lot of people are like that when they are purchasing a new vehicle, but it is the sales representatives responsibility to let their clients know what their options are-- and no one gave us that courtesy. It was nearing 8pm-- their closing time and my husband and I definitely got the impression that they wanted to get us out of there. When we went to the closing office to sign the contract the man who was assisting us-- didn't catch his name, even made the comment that "he can never get out of here on time." Everything was just really rushed and it was apparent that everyone was ready to leave. I understand wanting to leave work on time-- but my husband and I got to the dealership at around 5:30pm... it's not like we walked in last second. If you are in customer service you still need to be courteous to the customer spending $30k on a new vehicle from your lot. I have worked in customer service in the past and have never made a customer feel rushed or uncomfortable-- no matter what time it was. That's just not right. We left the dealership and drove the vehicle straight home. The next morning (6/17/17) after buying the car I felt a little uneasy. I was worried we hadn't made the right decision because the staff at the dealership had rushed us so much. I texted Mel and told him that I may have changed my mind and want the eco that we had originally test drove because I really did like the extra options it had. He told me it would be no problem to bring the car back and trade it as we had only had possession for 12 hours. I went to Glenbrook's website and looked at all the available Tucson's they had to make sure I got the one I wanted. (Remember we only looked at 1 new Tucson before they were ready to start talking numbers and get us on our way.) And I realized that the Tucson se that I had purchased had different interior colors. The one that we got was a light gray interior and I noticed that they had one with black interior available as well. I decided that this one would be more practical than the one we got-- because it wouldn't show as much wear and tear. Mel told me that it would be fine for me to take that vehicle as it was the same trim as mine and he would start the paperwork. While me and Mel were texting about different interiors I went out to the Tucson I currently had possession of to take a picture of the interior we currently had. While I was out there taking the picture for Mel I noticed some stains on the back of the drivers seat. It looked like oil stains. I told Mel about the stains to be courteous. We hadn't noticed the stains the night before because it was after 8pm and getting dark and their receiving area was dimly lit and honestly I just didn't think I would need to look the vehicle up and down before I left-- I trusted them that the vehicle was in good condition. Clearly the mechanic who went out to get the car off the lot had gotten the stains on the seat. I saw the mechanic who went out to get it-- he was dirty. After I told Mel about the stains the mood changed and I was suddenly being questioned. I was asked where the stains came from as if I had done it??? And then he told me he could no longer work with me on this but I would have to work with Andre the "sales manager." I called Andre and immediately didn't like the tone he had towards me. He told me that even though Mel had said we could trade our car for the one with black interior I could no longer do that. He said if you do that "you're going to have to pay for it." He insisted that the black interior was more expensive and Mel never should have told me that was an even trade. I went to hyundaiusa.com to check on his claims that the black interior was a more expensive option and I was not surprised that was a lie. It is the same price for beige, light gray and black interior. Mel had even said that it was the same trim as mine, meaning it was the same vehicle, with the same options and pricing. Andre told me I would have to pay the eco pricing if I was to come in and take the vehicle with the black interior. Why would I pay a more expensive car payment when I would be taking a vehicle that is exactly the same price as the vehicle I had left the lot in? No, I'm not doing that. I was shocked by the lack of help and respect that Andre had as he was speaking to me. He talked down to me like I was stupid and he was rude. He told me "I was all over the place and it was ridiculous", "That he gave me a way better deal than he should of", "He doesn't have the time to show me every vehicle on the lot" (REMEMBER I LOOKED AT TWO... he also said I test drove 4 or 5 cars? No clue where he got that but I'm sure that's something the dealership keeps track of and I ensure you we test drove 2), and "He doesn't care what Mel told me, he isn't letting me switch the vehicle." I do have this entire conversation recorded and will be sharing the audio with Hyundai corporate. Andre did offer to have their crew clean the seats in our Tucson. But he said they couldn't clean it until Monday 6/19/17. Why would I want oil sitting and soaking into my brand new vehicles seats for 2 days? My husband was able to clean it up and confirmed that it smelled of oil. I'm just so disappointed with the customer service I received at this dealership. But I guess that's why car salesman have a bad rep. They are nice to you when they are trying to get you to buy, but then after they have your money the teeth come out and the customer service goes out the window. I encourage anyone interested in buying a Hyundai in the northeast Indiana area to drive a little further and avoid this dealership in Fort Wayne. I've bought from two other dealerships and have always had great experiences. (Shoutout to Hyundai of Louisville and Headquarter Hyundai!) I encourage the owner of this establishment to train the sales representatives a little better and make sure they share options with their customers. Also, make sure your mechanics that are cleaning and gassing the cars are clean before they get in the vehicles. And Andre, if you don't like helping and accommodating customers you may be in the wrong business. We won't be back to Glenbrook for future car purchases or servicing. We will drive a little further to get great customer service. More

No stress Dakota knows his products inside and out. HP, cubic ft of trunk, tire size, options, features, and benefits. He made this decision as easy as it could Dakota knows his products inside and out. HP, cubic ft of trunk, tire size, options, features, and benefits. He made this decision as easy as it could be. Well done. More

Hyundai Ioniq My experience in purchasing the 2017 Hyundai Ioniq was very satisfactory in all aspects of the sale. All individuals that I interacted with were both My experience in purchasing the 2017 Hyundai Ioniq was very satisfactory in all aspects of the sale. All individuals that I interacted with were both friendly and professional. When I am in need of another vehicle, I will definitely return to Glenbrook Hyundai. More

Horrible Customer Service by Paul Webb On May 30th, 2017 at 1:00pm my wife and infant child went to Glenbrook Hyundai to possibly trade in our 2011 GMC Acadia with 100,000 miles. My wife fo On May 30th, 2017 at 1:00pm my wife and infant child went to Glenbrook Hyundai to possibly trade in our 2011 GMC Acadia with 100,000 miles. My wife found the car she liked and started working with a salesman on the trade. Everything was set in stone except MY signatures to finalize the deal. Only issue was that I was in Angola where I work. Keep in mind my wife and child arrived to the dealiship at 1:00 pm and after the whole process of whatever happens to make sale, it is now 6:00pm. My wife and child have already spent 5 hours at this place just to trade a car. Anyways our Salesman was very excited to get a sale done today, so at 6:00 pm, he had my wife install the car seat in her new New Hyundai while he followed her driving the old Acadia, that we just traded, north on interstate 69 to meet me at the Ashley exit, so I could sign my life away and finalize the deal. As I was about to start signing, we smell something burning and it was under the hood of the car. We popped the hood open and find that debris (maybe a nest from an animal, who knows stuff gets under vehicles) is on fire. It was a very small fire and only lasted a few minutes. We dumped water on this fire to put it out. We could see the rubber had been burnt off of two wires and the salesman wasn't worried about the small fire, I was told to go ahead and signed my life away. After a good 30 minutes everything was signed. He assumed that his manager would just have the Acadia towed back to Glenbrook Hyundai since it was a very small debris fire. After multiple attempts to contact managers, our salesman finally gets ahold of Paul Webb. He explains what happened to Paul, the small debris fire, only damaged two wires, wasn't bad at all, but he didn't want to drive it, because he didn't want to start another fire, so he asked if they could tow it. Paul then orders the salesman to take the new vehicle back and tell us to file an insurance claim. An insurance claim that would cost a $500 deductible for two burnt wires? No other damage than two burnt wires. I asked the salesman what taking the car back meant. Is the contract now void? He was clueless, because he had never been in this situation before. No offense to him, because he was trying to his hardest to help and I could tell Paul was being very short with him. He said that we could talk to his manager and ask. He called back and I got on the phone with Paul Webb. I asked what this meant. He rudely replied that he was taking the Hyundai back and we needed to deal with our old Acadia and see what's wrong with it. I asked if that meant the contract was now void and he rudely again replied that it was now void. I informed him that we had already signed everything after the fire and he replied that his salesman informed him we signed before the fire happened. Which that was a lie, because I listened to what the salesman told him. He also said that the contract hasn't been sent to the bank, so it can still be void. I then explained that his salesman was driving the car when the fire happened and that our insurance might not have permissive driving, so that a claim might be denied. At this point I didn't know what the damage was, so I wanted to be covered. I asked if there was anyway they could just tow it to Hyundai and check it out, because it wasn't a bad fire and we didn't want the contract void. We felt that confident that there was nothing wrong with the Acadia. He said no that his salesman was taking the car and nothing they will do. It was our problem. Direct the insurance people to them and they will give them whatever information, but nothing else they will do. At one point he even accused me of saying that his salesman started the fire. I asked him to stop twisting my words. I just explained that the fire happened when he was driving and I was worried about insurance. I felt like I was being screwed, because the car was not bad and we already signed everything. He denied me again, so I hung up and told the salesman that maybe I should call the police for insurance reasons in case we actually do need to claim it. He replied that it was probably a good idea. So after the police come and take statements it is now 8:30pm. My wife and 4 month old child have now spent 7.5 hours dealing with Hyundai to only get to remove the car seat from the new car, send the old car to the mechanic, and come back home to no car, a void contract, a cranky baby, and a pretty good hit on the credit score. I'm just so surprised that a member of management at the "Happy Car Store" was so quick to throw out a sale and not even help us out even a little bit. Not even offer to check out the damage, to still make a sale plus satisfy a customer. Even after his employee explained to him how small the fire was with very minimal damage. I'm also very surprised that management let their employee drive the traded Acadia (which hasn't even been inspected by Hyundai yet) 60 miles round trip from Glenbrook Hyundai to the Ashley exit and back. That is by far the worst customer service and managerial leadership I have ever experiencedin my life. I don't think Paul Webb should be allowed to deal with customers or be in a leadership role. I will now stay far away and advise everyone I know to stay far away from ALL McKibbin dealerships. As I did research I see that Paul Webb oversees many to all of the McKibbin family dealerships. In the end, everything happens for a reason, so it's probably a good thing that we never have to deal with Paul Webb ever again. More