Glenbrook Hyundai - Happy Car Store

Terrible Dealership The experience at this dealership is terrible. The salesman that I worked with was James Stephens. James did a great job on making things right and tr The experience at this dealership is terrible. The salesman that I worked with was James Stephens. James did a great job on making things right and tried to help with any issues. The negative experience with this dealership was with Jeff, David, and Rachel. Jeff was extremely rude and was yelling and swearing over the phone at me. David is really rude and very threatening. He won’t help at all and tries to talk to you in a condescending tone which is totally unprofessional. Do not purchase a vehicle from this dealership because they run your credit multiple times and won’t try and make things right. After your purchase they will threaten you and talk to you in a condescending tone. I will never purchase another vehicle from this dealership again. This dealership will also take forever to payoff your previous car loan. This dealership waited until last minute to send the paperwork to the DMV and hides cost and has deceptive practices. Avoid this dealership and purchase a vehicle from another dealership. More

WORST EXPERIENCE EVER! We went and bought a car here. WORST EXPERIENCE EVER! We went and bought a car here. They seemed ok at first. The sales guy Evan seemed to be straight with us. That all changed on WORST EXPERIENCE EVER! We went and bought a car here. They seemed ok at first. The sales guy Evan seemed to be straight with us. That all changed once we bought the car. We bought a van that was a few years old. When we were buying the car and going through the paperwork they said it had a warranty we were getting. I asked is it included in the price. They said yes. We had three kids with us so I didn't look super close at the paperwork. They said they had us approved before we even said yes since we started the paperwork. We went back to wait for them. It took like 45 minutes. Once we got home a few days later we found out it was because they ran us through multiple inquiries at multiple banks multiple times. They never told us they were doing this. Then we get the car home a drive it a few weeks. Everything seems fine. I go through a drive thru one night and the window falls out of the track and won't roll up. I figure they will fix it since it has been about a month and a half. We call and ask about the window and they say schedule an appointment and we will look at it, but it will cost $140 to diagnose it. I think what the xxxx I have a warranty and this is less then 2 months after I bought it. They said yes you have a warranty, but there is a $200 deductible. Again what the xxxx. They never told me that when we were getting it. I say that is unacceptable and they say they will talk to the manager. The manager never gets back to me after 5 days. I called multiple times each time they tell me they will get a message to him. It never happens. I tell the sales guy Evan and he says he will talk to the manager. He doesn't get back to me with answer until over a week later. The answer if I take down the bad review and they might split it. Screw that crap. I rather warn everyone to STAY FAR AWAY FROM THEM than save $100. More

Tire Replacement I came to Glenbrook Hyundai for what I thought was only going to be a tire repair which turned into a tire replacement. I recently bought this vehicle I came to Glenbrook Hyundai for what I thought was only going to be a tire repair which turned into a tire replacement. I recently bought this vehicle and also purchased a warranty for my tires. I spoke with Emma and explained that I ran over a piece of metal but I have a warranty. Emma sat down and read the full terms and conditions to get a better understanding of my warranty agreement and explained to me what I needed to do before they even touched the tire. If she did not take the time to read through all of that paper work (like I definitely should have) and tell me I needed to make a claim with the warranty company first, I would’ve voided my whole warranty and the $1500 I paid for it would have been wasted! I really appreciate all the help Emma gave me and I will continue to take my vehicle to be serviced at Glenbrook Hyundai because of the great experience I had with her. More

Great car buying experience DeAndre helped us take a couple cars for a test drive and figure out the right car for our growing family. The whole car buying experience at Glenbro DeAndre helped us take a couple cars for a test drive and figure out the right car for our growing family. The whole car buying experience at Glenbrook Hyundai was great. We will definitely go back there again in the future. More

Friendly, helpful, and patient We were greeted right away and when we were waiting for someone to be available to help us, they checked on us periodically and made sure we weren't w We were greeted right away and when we were waiting for someone to be available to help us, they checked on us periodically and made sure we weren't waiting very long to be helped. They were very patient with us when going between the bank and dealership. Even before we got to the dealership they made sure that the visit was as simple and fast as possible. More

Great Experience! I spoke with Dakota after calling to get a car. He was immediately friendly and helpful. He went above and beyond to make my visit as stress free as p I spoke with Dakota after calling to get a car. He was immediately friendly and helpful. He went above and beyond to make my visit as stress free as possible! I do not feel like they took advantage of me and the sale price was fair for the new vehicle I purchased. The lady at the reception desk was very nice and she kept my 3 year old busy so I could focus on my paperwork. I would recommend anyone looking for a new car to call Dakota! More

Great service Dakota is a great salesman that knows what he’s doing, he’s always a phone call away if needed. Would highly recommend him, managers are very helpful Dakota is a great salesman that knows what he’s doing, he’s always a phone call away if needed. Would highly recommend him, managers are very helpful and will do whatever they can to get you in a car you love. More

MEL IS AMAZING!!!!!!!!! Mel is honest and sincere! I trust him as a sales person and a friend! He’s always going to be there to help his customers. He put me in the exact ca Mel is honest and sincere! I trust him as a sales person and a friend! He’s always going to be there to help his customers. He put me in the exact car I wanted, I appreciate that he listened to me. More

DeAndre Garcia DeAndre was a very kind salesman and he helped me pick the perfect car for me. He was even able to get a remote control starter installed in my new c DeAndre was a very kind salesman and he helped me pick the perfect car for me. He was even able to get a remote control starter installed in my new car which made me very happy. I bought my car from Glenbrook Hyundai primarily because of the treatment that I received from DeAndre and you will too if you deal with him. More

Jeep Compass Wonderful experience with him and glenbrook Hyundai. Worked very hard to endure I get the vehicle I wanted, and then worked harder to make sure that m Wonderful experience with him and glenbrook Hyundai. Worked very hard to endure I get the vehicle I wanted, and then worked harder to make sure that my Ford Fusion would be payed off. More