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Glenbrook Dodge Chrysler Jeep Fiat - Service Center

Fort Wayne, IN

4.8
329 Reviews

329 Reviews of Glenbrook Dodge Chrysler Jeep Fiat - Service Center

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December 14, 2023

I originally bought my 22 Challenger RT in Jan 23 from Todd, he was very helpful during the process. Used the service department today for an oil change and they were exceptional also More

by Glenlothamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Macon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caralyne Reiff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Glenbrook Dodge Chrysler Jeep Fiat responded

We appreciate your kind words and high rating. Glad to hear Todd and the service department at Glenbrook Dodge Chrysler Jeep provided helpful assistance. Enjoy the smooth drive in your 22 Challenger RT!

December 12, 2023

The staff was courteous and helpful, they greeted on my arrival and helped me get the assistance I needed. More

by LSuccess
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Pena
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Glenbrook Dodge Chrysler Jeep Fiat responded

We appreciate hearing about your positive experience with the Glenbrook Dodge Chrysler Jeep staff. Assistance and courtesy are integral parts of our customer service.

December 10, 2023

Excellent service facility, very fast oil change and great communication. Fred did a nice job of getting the car through service and communicating via text.. Thanks More

by Jeeper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred
Dec 10, 2023 -

Glenbrook Dodge Chrysler Jeep Fiat responded

We're glad to hear about your positive experience with our service facility and quick oil changes at Glenbrook Dodge Chrysler Jeep. Thanks for the kind words about Fred's thorough communication. Please visit again when needed.

December 07, 2023

Staff greeting me when I walked in and were very professional. Would recommend to family and friends More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Naag
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Glenbrook Dodge Chrysler Jeep Fiat responded

We appreciate your positive feedback about our professional staff at Glenbrook Dodge Chrysler Jeep. We hope your family and friends enjoy their time with us as much as you did.

December 04, 2023

I had an appointment for a recall. The service team got right to the issue and returned with my RAM completed sooner than I expected!! Excellrnt team to work with. More

by chuckirvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Wallace
Dec 04, 2023 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Appreciate the high ratings for our service team at Glenbrook Dodge Chrysler Jeep. Pleased to know your RAM was prepared ahead of schedule. Thanks a bunch for trusting us!

November 30, 2023

The service provided on my last visit was great. I had an appointment for installation of four new tires. The work was completed in a timely manner. Dave Penna was the Service Advisor that I wo More

by ycristman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Glenbrook Dodge Chrysler Jeep Fiat responded

We appreciate your positive feedback on the tire installation service at Glenbrook Dodge Chrysler Jeep and we'll pass your compliments on to our Service Advisor. Our team always aims to provide efficient work for all customers. Thank you.

November 29, 2023

Stopped in for an oil change and tire rotation. Got it in pretty quickly. Team kept me informed the whole time. Great service, friendly team, great communication. Couldn’t ask for anything more!! T More

by Scott.stlouis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Naag
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Thank you for the positive feedback on our quick oil change and tire rotation services. It's good to hear our communication met your needs. We appreciate you choosing Glenbrook Dodge Chrysler Jeep for your auto services.

November 29, 2023

Yesterday I went for an oil change, they told me it would be quick because they didn't have anyone on the list and I was the first, they left me waiting for 2 hours, apart from that they didn't even inflate More

by johansebastiansepulvedadiaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Armstrong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Pena
2.0
This rating includes all reviews, with more weight given to recent reviews.
Caralyne Reiff
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Naag
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Wallace
Nov 30, 2023 -

Glenbrook Dodge Chrysler Jeep Fiat responded

Hello, I would greatly appreciate the chance to speak with you regarding your experience with our Service Team's communication and the services completed on your vehicle. Please contact me at your earliest convenience. Your satisfaction is important to us here at Glenbrook Dodge Chrysler Jeep. Matt McKibben General Manager vip@glenbrookdodge.com

November 23, 2023

Service department is amazing buying a car not so much! Still in shock that a jeep with 10,000 miles needed a sensor replaced for over 700.00 More

by cathiew60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caralyne Reiff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Naag
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Wallace
November 16, 2023

Great and Speedy service. The reps were very informative and helpful. The building was very clean even under construction. More

by shadonnad8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caralyne Reiff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Glenbrook Dodge Chrysler Jeep Fiat responded

We're glad to hear that you had a good experience with Glenbrook Dodge Chrysler Jeep. Thank you for noting the cleanliness of our premises and the competency of our staff. We aim to maintain this standard always.

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